Hello,
I've seen few threads on this topic but none of them were solved, imho.
We use emails to allow our agents to reply to tickets and we want the response to be sent to the customer.
Current osTicket's behaviour is that the agent's reply is saved as a note which is internally stored but not forwarded to customer.
There is a "workaround" in the forums for previous osTicket which doesn't apply to 1.10 (current) version.
a) anyone has already a patch for 1.1 ?
b) is this in the roadmap of the osTicket product ?
b) anyone want to help to develop a MOD for this ?
Thank you all and the osTicket team
Julien
PS: we currently use Cerberus https://cerb.ai to manage tickets and we cannot move to osTicket because of this.