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How To Insert Image To Signature
Hi, guys... I'm using osTicket 1.10 and everything works well. I just want to know if it's possible to add an image, like a company logo, to my users signature?Look at the signature page. There's no...
View ArticleError loading settings. Contact admin.
Good day forum , I installed Ostickets 1.95 on my local server and it worked , but when i moved it to my production server , It gave me the "Error loading settings. Contact admin."Please what could be...
View ArticleChange button text based on Assigned to
Is it possible to change the button within the sticky to read one thing if the ticket is unassigned and another if its got someone assigned to it?
View ArticleHow to add previous messages in ticket reply?
Hi,I want to add all previous messages to a ticket reply by an agent. How can I do this? Please help.My osticket version is 1.9.12.
View ArticleFeature request: agents can answer tickets by email
Hi,would be very usefull if agents could answer tickets by email too. The answer should be treated as if he wrote it in the UI and customer gets the same email - notification about the ticket -...
View ArticleAgents reply to tickets via email
Hello,I've seen few threads on this topic but none of them were solved, imho.We use emails to allow our agents to reply to tickets and we want the response to be sent to the customer.Current osTicket's...
View ArticleError using variable ticket.last_update in email templates
Hi,if I use the ticket.last_update - variable in any email - template nothing does work anymore. I only get a blank site.In the webserver - logfile I can find this entries -> PHP Fatal error:...
View ArticleInstall Upgrade Successfully to v1.10 now 500 Error When Login
Morning you all. This is my first post here and I am in desperate need for help.I have upgraded our dept osticket from 1.9 to 1.10 and now I cannot login at all. I put in the admin username and...
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[MOD] On-Hold Status (OST 1.10) V1.1
Hi,I've received some suggestions i planned on adding in a new version of the Mod.Therefor i decided to make a more refined version.Changelog:- Tickets with the status "On-Hold" are not shown in the...
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[SMALL MOD] On-Hold Status (OST 1.10)
Hi,I read that alot of people are searching for a on-hold status with a tab, so i decided to make a small mod/tutorial for it.Step 1. Create a ticket status in the "Custom lists" tab.We call this...
View ArticleAuto Email on Resolve or Close
Is there a way to have the system auto email the user when a ticket is Resolved or Closed?
View ArticlePost Drafts
How does the system know to save a draft of a post reply, and how often does it save these drafts? Is there a way to manually save the draft?
View ArticleResponsive Design
osTicket is open source and a great app, so I will not complain too much, but how the heck is v1.10 not responsive? 50% of the world uses a phone or tablet to access the internet. osTicket looks...
View ArticleAnother PHP WSOD Thread
Hello OST team. I was attempting to upgrade OST from 1.9 to 1.10 tonight, following along with the instructions at http://www.tmib.net/upgrading-osticket-19x-current-110. I have a CentOS 6.8 server,...
View ArticleMissing deletion icon
I am hosting two installs of OSTicket 1.10.Installation A has the deletion trash can icon.Installation B is missing the trash can icon. Has anyone seen this before and is there a fix?
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Choices field, categories & primary contacts
Here's a small modification that lets you categories options in your choice field and also disable options if the client is not a primary contact.Syntax used for the below outputFirst option without...
View ArticleSystem Logs | Users Log-in and Log-out event
Good day! Hi Master/s, May I ask if there's a possibility to check the login and logout of the USERS. Thank you all! :)
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v1.10 some German language lost
Hi there,I made a fresh install v1.10 and still have another install of v1.9.14. In both installs I have the latest German language pack. The strange thing is that in v1.10 some parts of the frontend...
View ArticleChange Custom list field wicth
Hi there,here's my setup:Informazioni sul serverVersione osTicketv1.10 (901e5ea) — AggiornatoWeb Server SoftwareApache/2.4.18 (Ubuntu)Versione MySQL5.7.17Versione PHP5.6.27-1+deb.sury.org~xenial+1 I'm...
View ArticleAdding New Field on Tickets
Hi There, I have seen previous discussions on how to add a new field. What i will like to add next to number is a Company Reference field. However not sure how to go about this. Can someone please...
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