Hi
I had two OSTicket installations - both 1.9.x
In both instances, I created a UK english language file to override text in the interface - e.g. Changing "Agent" to "Investigator".
My records show that I made the changes in a command line interface - one of the lines being ...
msgfmt /.../public_html/.../include/i18n/en_GB/LC_MESSAGES/messages.po -o /home/.../public_html/.../include/i18n/en_GB/LC_MESSAGES/messages.mo
This worked fine for both sites.
I then upgraded site 1 to 1.10.
I copied the files to the server, logged in and did the database update.
Without looking at the site, I then downloaded and edited the messages.po file again, ran the command line instruction etc.
The text settings did not take, and OSTicket still shows "Agent" etc.
I then upgraded site 2 to 1.10.
This time I looked at the site, and the language changes from 1.9 were still present.
Logic says that I should have to redo the language file, as the one for 1.10 has new and changed strings.
I can't work out how to fix site 1, and don't want to do site 2 until the issue with site 1 is resolved.
Can anyone suggest an approach?
Thanks
Brendon