Changing an SLA's grace period to minutes?
I'm trying to set the SLA to minutes instead of hours, or set the ability to have a fraction of an hour (i.e. .5 to denote 30 minutes).So far I have found only one reference to the unit type in...
View ArticleHow to Recover Lost Admin Password
I have forgotten either the username or password to login to my OSTicket administrative interface, How do I recover or reset this password?I have access to everything, thanks for your help...
View ArticleCreate a ticket as someone else.
Is there a way to disable the ability to create a ticket as another user? I have an admin user who will at times create a ticket as the user having the issue. For example, I have an admin account. I...
View ArticleCreating custom fields on form section at version 1.10
Hello, I'm using osticket version 1.10 (The last I got last week).I've created two new fields on my form section, at ticket data.It works fine at os ticket panel and I noticed that osticket has created...
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Ticket creator not visible in "open tickets" view
Hi,I have noticed an issue with displaying user name (ticket creator) in the table (open tickets view). It affects only couple of USERs.(Open tickets view screenshot)User name is not displayed in...
View ArticleNew versions and updates for 1.10
Hi All, Since the release of 1.10 we are quite satisfied with osticket but, the search option is still not optimal imho.Do other users agree with me or is it my brain-damaged way of thinking? Are there...
View ArticleOverdue ticket flagging/email notification
HeySo I've tested this a couple times and it looks like overdue ticket email notifications do not dispatch until I log in as an agent. I set a due date on a ticket for 4/27, logged in today and...
View ArticleHelp topic limitations
Here's a small modification that will allow you to limit help topics on the new ticket page to certain users and/or...
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Multi LDAP authentication and LDAP Sync (1.2)
Plugin for OS Ticket that allows for authentication with multiple domains and servers for agents and/or clients on osTicket also syncs user defined attributes from AD LDAP. The software is beta but...
View ArticleAttachment required via Ticket editmode
Hello together,we have a custom form and there is an attachment field required and must be attached to the form. On first creation we didn't have any problem and in send form all was fine.Before...
View ArticleAPI html format
What is the correct way of sending html messages in API. The data:text/html;charset=utf-8 is not working. I am using osTicket Version v1.10 (901e5ea). Thanks $data = array( "alert" => true,...
View ArticleFormatting/layout gone in received notification.
Php 5.6.30Apache 2.4.25Mysql 5.5.53Exim 4.89 mailserverOsticket v1.10 (901e5ea) — Up to dateCentos 6.9 Final on server side.Client side:Windows 7 ProfessionalOutlook 2013Firefox 53.0When a ticket is...
View Articlehidden fields
is it possible with the forms to have hidden fields that only appear if another field has a specific response?i.e. we have a field where we're asking whether an engineer is required (y/n).if Y, other...
View ArticleAttachments in database
Hello,I have a 1.6ST installation which I have upgraded (via 1.7.5) to 1.9.15. Is there a way that I can perform the upgrade so that the attachments are not stored in the MySQL database but left on the...
View ArticleSLA routing incoming emails to tickets
Hi, I m testing v1.10 and am surprised how easy the app seems to be. Even so, I miss a manual for doing some config task. For example, routing incoming emails to ticket, I want to specify a WORD in the...
View ArticleLanguage file confusion
HiI had two OSTicket installations - both 1.9.xIn both instances, I created a UK english language file to override text in the interface - e.g. Changing "Agent" to "Investigator".My records show that I...
View ArticleAdding column in ticket view
Good morning all,I was wondering if there was a way to add in another column to the ticket view. For us it would be nice to have the name of the organization we are working with between the from and...
View ArticleDashboard Report Time Frame
Seems that the date always goes back one day form the day set.Would it be possible to add a custom time frame.From Date to Date ?
View ArticleHow to add previous messages in ticket reply?
Hi,I want to add all previous messages to a ticket reply by an agent. How can I do this? Please help.My osticket version is 1.9.12.
View ArticleCron issuing PHP Warnings
So recently started using this to test it out and first thing I noticed is that the cron is issuing PHP warnings because some methods were extended improperly changing the parameters & their...
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