Hi all,
I wonder if anyone knows how to create an additional variable similar to the ticket variables you can use.
We are trying to implement a feedback system and wanted to pass the closing member of staffs ID number so we can track feedback across to the other system.
I have looked at - http://tmib.net/osticket-19x-email-template-variables bu there isna;t anything I can find that covers the staff ID number apart from %{ticket.staff} which gives us the the full name of the member of staff, but has a space in it and didn;t really want to pass this in clear text.
Regards
Chris