Trying to update a ticket in a separate form (with custom field)
Dear All,I'm rather new, but hope I can get some help here.With OSticket 1.10I'm trying to edit a custom field, just from the view-mode,since all my agents need to edit, is this RMA number field.With...
View ArticleError SMTP office 365
Hi, I installed OsTicket in my server, but, i´m having some problems when i try send notifications:Here, some features of the app installed and my server:OsTicket Versión v1.10PHP Version 5.6.17MySQL...
View ArticleSMTP and IMAP settings missing.
osTicket Version v1.10 (901e5ea) — Up to dateWeb Server Software Apache/2.4.6 (CentOS 7) PHP/5.6.30MySQL Version 5.5.52PHP Version 5.6.30Admin panel -> Emails -> SettingsSettings for imap and...
View ArticleSetting up sending mail via SMTP
Hello,I've given the forums a search, so my apologies if this is something that has come up before...I'm struggling to set up an outgoing mail server. I'm using 1&1 and need to send via...
View ArticleIssies with LDAP plugin
Hi all I have installed the LDAP plugin, but I cannot make the settings stick, or at least it does not appears like they are being saved. When I go back to the settings page it is blank, and I cannot...
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DMT Responsive Bootstrap Theme Free "Extended Basic" for osTicket 1.10
Hi there, we are working on a free responsive theme for osTicket 1.10., the frontend is nearly finished and you will get the first release this weekend. Here's the first preview:If you have any wishes,...
View ArticleSend Email Notification Closed Tickets
Hi,Can I send email notification closed tickets? To team assign? or manager?Thanks,Mahathir
View ArticleCursor looses focus when using backspace
This is happening at least since the latest 2 versions, so version 1.9.12 and the one before.When I reply to a ticket and make a type and use the backspace to correct it, in 70-80% of the times, the...
View ArticlePDF task printing
When I'm trying to print (PDF) a task, through the Print buttom at task-view page, a blank pop-up (just after it shows 'charging message') is open and nothing else happens. You can return to the...
View ArticleOffice 365 Email
Hi All,I'm trying to configure osTicket for email fetching, but I'm faced with the following error:Can't connect to outlook-emeawest.office365.com,995: RefusedI'm using the standard Office 365 IMAP...
View ArticleQNAP NAS
Any one know how to install version 10 on a QNAP NASThey offer app up to 1.9.14
View ArticleFull Farsi Language Pack
Hey Everyone...I have translated and made changes in css files and php files to make this full translation to FARSI,you can see the demo at: Client: http://www.same.ir/demo/ticketAdmin:...
View Articlefetching emails without login on OSticket
Hi,Looking for solution where OSticket server will fetch the emails and convert them into the ticket without even login on osticket admin page. My email fetching is working fine when I'm logged on web...
View ArticleProblems when upgrading to PHP 7
I initially installed OSTicket on host with PHP 5.6 and everything was terrific.I switched to PHP 7 and when I open up my installation, I get a 500 internal server error.Are there any known issues with...
View ArticleCanned Response Variables
Hi all,I wonder if anyone knows how to create an additional variable similar to the ticket variables you can use.We are trying to implement a feedback system and wanted to pass the closing member of...
View ArticlePossible to add more states to Tasks?
Any easy way to add more status states addition to open, closed to tasks?Looking for internal issue only between three people. Would use tickets, but it's always the same person initiating the tickets...
View ArticleCombine phone# and @tmomail.net for registration
I would like to use for email address in the registration form the users telephone # combined with the sms gateway of there cell provider. My thought was to change the input email address with input...
View Article[resolved] Error 500 on PHPFPM and HHVM incomplete headers
Hello,I'm using Debian, ispconfig 3.1.3The tables don't get created in the database. Permissions on the ost-config file are fine, php info page works fine. All requirements for OSticket installer are...
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Multi LDAP authentication and LDAP Sync (1.2)
Plugin for OS Ticket that allows for authentication with multiple domains and servers for agents and/or clients on osTicket also syncs user defined attributes from AD LDAP. The software is beta but...
View ArticleChange the way ticket statuses are checked
Would it be possible to change the email requirement on the ticket status page to a name instead? I'm using my support page for a virtual world store, and some of my customers would prefer not...
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