Using OSTicket via email (no email alert, cannot reopen tickets)
So I have moved from OTRS. My support ticket traffic will (for the time being) be mostly email traffic. I have tried V1.9.15 and then today upgraded to 1.10
Running on Windows 10 with XAAMP
osTicket Version v1.10 (901e5ea) — Up to date
Web Server Software Apache/2.4.25 (Win32) OpenSSL/1.0.2j PHP/5.6.30
MySQL Version 10.1.21
PHP Version 5.6.30
SMTP Server is Exchange 2010 with ip of osticket set to relay
As a user/customer, If I create a ticket from the website then the user (external email domained customer) will get a confirmation to their email inbox of ticket creation. If I create a ticket via email and send it (picking up via pop3 and the cron.php job in the api folder) The ticket is created but the user does not get confirmation. If I reply as an agent the user will get the reply. smtp is working ok. I can sent via putty a manual smtp mail.
Manage: Help Topics: Auto-Response - Enabled (not ticked)
Emails: Emails : Auto Response - Enabled (not ticked)
Agents: Departments - Enabled (not ticked)
Also: If a ticket is closed then the user reply’s via the website it will reopen the ticket, If a ticket is closed and a reply is sent via email the mail is received but the ticket isn’t reopened.
Im going mad enabling and disabling things but I just cant get it to work. Should it work?
Tim
So I have moved from OTRS. My support ticket traffic will (for the time being) be mostly email traffic. I have tried V1.9.15 and then today upgraded to 1.10
Running on Windows 10 with XAAMP
osTicket Version v1.10 (901e5ea) — Up to date
Web Server Software Apache/2.4.25 (Win32) OpenSSL/1.0.2j PHP/5.6.30
MySQL Version 10.1.21
PHP Version 5.6.30
SMTP Server is Exchange 2010 with ip of osticket set to relay
As a user/customer, If I create a ticket from the website then the user (external email domained customer) will get a confirmation to their email inbox of ticket creation. If I create a ticket via email and send it (picking up via pop3 and the cron.php job in the api folder) The ticket is created but the user does not get confirmation. If I reply as an agent the user will get the reply. smtp is working ok. I can sent via putty a manual smtp mail.
Manage: Help Topics: Auto-Response - Enabled (not ticked)
Emails: Emails : Auto Response - Enabled (not ticked)
Agents: Departments - Enabled (not ticked)
Also: If a ticket is closed then the user reply’s via the website it will reopen the ticket, If a ticket is closed and a reply is sent via email the mail is received but the ticket isn’t reopened.
Im going mad enabling and disabling things but I just cant get it to work. Should it work?
Tim