Email Templates - Using a Stylesheet
I've tried to customise the Email Templates to match our Company Branding but it seems that the html editor doesn't like <style></style> tags.Does anyone have any suggestions on how I can...
View ArticlePassive email threading
Hi there, Just wondering how Passive email threading (as mentioned in the 1.10 release notes) is enabled? I can't seem to find any option in the admin interface. (OSticket version: v1.10 (901e5ea))...
View ArticleBugfix: table sort by column ASC / DESC in Admin Panel > Manage > Pages
We remarked that sort the table in "Manage" > "Pages" by clicking on the column name doesn't return a result and a white page appears. You can fix this with this simple modification.Affected file:...
View ArticleWrong Timezone
Hi,I installed osTicket 9.1.11 on Ubuntu 14.04 under virtualBox.I already checked the settings in admin panel and also changed timezone in php.ini.Ubuntu time is correct but when I go to client portal...
View ArticleDashboard | Service Time
Good day! Hi Masters, May I know how to read the Service Time under Dashboard statistics? Thank you! :)
View ArticleCan not fetch Email
HI,' have set up our email address and settings for Outlook .com the settings save and appears to have connected to the mail server ok but no emails are being fetched.
View ArticleTicket disappear
After the closing of a ticket by our Team, the ticket disappear.The client show the number of tickets (1) but the ticket is not available.How to fix this?
View Articlebug: scp tooltips are not working correctly > php 5.6 to 7.0 cgi or fpm,...
We tried different php versions from 5.6.latest to 7.0.latest as cgi and fpm and didn't get the tooltips working correctly. In the cgi versions we tried to set cgi.fix_pathinfo=0 or cgi.fix_pathinfo=1...
View ArticleDisabling New Message Auto-response
Hello,Is there anyway that we can easily disable certain email templates from being sent to end-users? For example, we'd like to turn off the New Message Auto-response if possible.Thanks in advance
View ArticleModify Response/Reply Template to handled Closed
Currently the way the system is setup when a staff replies on a ticket the end-user receives the Response/Reply Template. This also happens when the staff replies and at the same time closes the...
View ArticleUsing OSTicket via email (no email alert, cannot reopen tickets)
Using OSTicket via email (no email alert, cannot reopen tickets)So I have moved from OTRS. My support ticket traffic will (for the time being) be mostly email traffic. I have tried V1.9.15 and then...
View ArticleMark ticket as answered
In v1.9 it was possible to simply mark an ticket as anwered by pressing a button.The link was /scp/tickets.php?id=TICKETID&a=process&do=answered This options seems to be gone in v.1.10 :-( Our...
View ArticleUpgrade 1.9.15 to 1.10 error
PHP: 5.5 (ost v1.10 upgrade summary says its compatible)OS: Ubuntu 14.04 LTSMySQL: 5.7I'm getting:[SELECT A1.* FROM `ost_translation` A1 WHERE (A1.`lang` = 'en_US' AND A1.`type` = 'phrase')] Table...
View ArticleUsername
Hi! I added "username" field in the form --> user information. It appears on the page (client) however, it was not saved on the database. I checked the db and username has NULL value. How to fix that?
View ArticleUser profile
I made a customized form for file uploading of profile picture and users should also mention their position in the company or organization. I want it to display in the profile page of the user. How is...
View ArticleSemi-grey screen while openining tasks and tickets.
osTicket v1.10 (901e5ea) — Последняя версия Apache MySQL 5.5.56 PHP 7.0.18 Error in browser consoleSyntaxError: missing : after property id jquery-1.11.2.min.js:10:27 globalEval/<...
View ArticleSigning out fails and errors
G'day guys,Please read my post here for context - http://osticket.com/forum/discussion/90655/resolved-editing-any-ticket-feed-db-error-1062#latestI've only come across (so far maybe) this issue with...
View ArticleDate and time values reset
When user submits a ticket, form has fields with date and time value so in our case it would be vehicle date and time pickup and vehicle date and time drop-off. After user submits a ticket and agent...
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Time of ticket creation wrong
Hello,I have been struggling with this for the last 2 days.The problem is whenever I create a ticket via the web form creation page of osticket, the time of the ticket creation displayed in the tickets...
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Time of ticket creation wrong - now with images
Hello,I have been struggling with this for the last 2 days.The problem is whenever I create a ticket via the web form creation page of osticket, the time of the ticket creation displayed in the tickets...
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