Hi guys, not sure if this is a Installation / setup question or a feature suggestion ..
I was looking at the ticket filter system and wanted to know if it is possible to filter based on text in the subject line or if the E-mail has an attachment or the file name of the attachment?
for example we monitor a mailbox and once a month users e-mail in a excel file with data .. the subject has the word "submission file" in it and the filenames (should) follow a standard pattern.
Ideally this should trigger an action ...
The ideal action would be for the email with the file to be moved into a separate "submissions" folder which we can process later.
At the moment i couldn't see a action on the Filter screen to trigger on subject or that a filter could move an e-mail to a specified directory?