filters and e-mail folders
Hi guys, not sure if this is a Installation / setup question or a feature suggestion ..I was looking at the ticket filter system and wanted to know if it is possible to filter based on text in the...
View ArticleProblem email relay external ?
Hello !I work on Windows Server + Apache24 (64Bits) + PHP 7.1.7 + MariaDB 10.2.6 + OSticket 1.10I setup SMTP email without trouble and I can receive incoming email IMAP but only send internal SMTP...
View ArticleExcel Report Changes
Hello there,Can anyone help be below?1.I would like to add one more field in the excel report.e name of the field is "ASSISTED BY" .when we assigning a ticket to someone(Agent).some times other "Agent"...
View ArticleE-Mail Notification
Hi everbody,Our supporter don't reveive notifications E-Mail when a customer writes an E-Mail.The administrator and the Groupleader get the notification.How can I check whats wrong'Kind regardsLupacexi
View Articleosticket subject
Hey all.I use osticket to generate tickets and when this tickets are created it will send to my email.My problem is when I recieve a mail the Subject field is empty because of that its hard to find the...
View ArticleCan statistics seen by a no-title agent include other agents?
When I look at osticket/scp/dashboard.php#staff page I see I see columns with number of Open, Assigned, Overdue, etc. tickets but only one row - statistic is given only about myself. This is unless I...
View ArticleCreating new ticket(s) from customer reply
1. Simple case:A lazy customer prefers to hit "Reply" button in their mail client software instead of creating new mail thread for new support request (no need to enter "To:" address again and no need...
View ArticleURL Rewrite Problem after upgrading Synology-hosted osTicket Package
OVERVIEW:After upgrading a fully-functioning osTicket system to the latest recommended version (this is a package specifically compiled by osTicket.com for Synology Diskstation), the system is failing...
View ArticleSLA Plan
How will I fetch and include the SLA Plan assigned to tickets to the ticket view?
View ArticleAdd field in exported ticket - CSV File
I just want to ask how to add a new column to the export file. I wanted to add the SLA Plan name of the created tickets. Can someone help? Thanks a lot!!
View ArticleChoices as subject not showing on dashboard
Just upgraded to 1.10 and have found that our subject is not showing on the ticket dashboard.We have a choices as our field type, with 30 or so choices configured.None of these show in the subject of...
View ArticleSorting tickets
Hi, how should I modify my code to implement a possibility to sort tickets in staff view > users > user directory.
View ArticleosTicket active directory plugin
Hi Guysis there a plugin out there that will import users automatically from active directory?So when I am logging a call it will auto populate the users details phone number etc?Or is the only way of...
View ArticleFetch IMAP stop working after few minutes
Hello,I'm using OSticket 1.10 + Apache 2.4.2 + PHP 7.1.7I configured IMAP on my exchange with Fetch all 1min.I did some testing, and It's works for 5min then Fetch stop working and all email keep in...
View ArticleCannot send email to specific domain
HiI am configuring osticket 1.10 and using the php mail function I can send mails to both gmail and hotmail, but when I try to send to my domain it gives error - Error sending email - try again.My...
View ArticleDisplay Ticket status in Dashboard
Dear all WE are using osTicket version v1.10 (901e5ea) and want to see in Dashboard the status of tickets where can we setup that
View ArticleFormatting text sent via API?
Is there any way to either use html formatting, or just insert line breaks into a ticket created via the API?
View ArticleAllow DNS FQDN in API key instead of only IP address
We have load balanced back end systems that we'd like to have open tickets via the API. The problem is that the same code can run on one of several hosts each with a different IP address.I think it...
View Article1.10 Stable - Changing Ticket Source
I need to chanege the source option in 1.10 stableI researched past methods to change sources and none seemed to apply to the current version.I began to read through the code and changed...
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