CHANGE VALUE OF PRIORITY FIELD AND HOW TO USE CUSTOM FORM

Hi Team,

Currently the dynamic list only allows me to choose the option low normal high and emergency.

osTicket Version	v1.9.12 (19292ad) — Up to date
Web Server Software	Microsoft-IIS/8.5
MySQL Version	5.7.3
PHP Version	5.5.11

Please Help:
1. I want to change it to Low Medium High and remove the emergency but its a dynamic field i cannot delete it on the built-in forms and add my custom list
2. I have tried creating a custom form but i dont know how to set it as a default form when creating a ticket. How do i do it?


Thanks,
Reuben