[resolved] CLEAN UNINSTALL of osTicket 1.9.2 and Fresh INSTALL 1.9.12

Hello,

Our OS ticket were used by other department and now i want to uninstall the old version to wipe out all the data and records to do a fresh installation of the latest stable version..

Two Questions:
1. How to uninstall the older version removing all the records on db or totally removing the db and osticket old folder.
2. How to install the latest version using IIS and mysql db on server 2012 r2

Thanks,
Reuben