Hi,
I've got one question about email settings.
version: v1.10-rc.2
I want to disable assignment email alerts but in only at one department.
My configuration is:
admin panel --> Tickets --> alerts and notices --> Ticket Assignment Alert: mark Assigned Agent / Team
If I create new ticket and assign it to agent (agent will receive email) - that's good.
I want that agents who are in department "EXAMPLE" do not receive that assignment alert.
So I go to:
admin panel --> agents --> departments --> "EXAMPLE" --> Alerts and Notices--> Recipients--> and set No one (dosable Alerts and Notices)
but it does not work. If I create ticket and assign it to "EXAMPLE" department and assign to agent001,
agent001 still get email information about assigment.
Can I disable email alerts within only one department?