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Issue with username since 1.9.12
Since the upgrade to 1.9.12 we came up with an issue.We got a e-mail form which sends the mails with Google Apps (verkoop@xxx.nl) to our support mailbox (support@xxx.nl)The e-mails do have the...
View ArticleNot Receiving Necessary Alert Notifications
We have a process for requesting user accounts. We're only receiving email notifications for ticket updates under certain conditions but not all that are necessary which is causing tickets to become...
View ArticleBanlist problem
Hi.I have a problem.OSticket wont take some messages from specific email.When i noticed, i tried to answer an old mail mail to the customer i get this message:Email is in banlist! Must be removed...
View ArticleAdd the "reply-to" to emails
Hi,I'm using the latest version of osTicket (1.9.12)In my installation I have 15 emails configured, and they are all aliasHow can I use the "reply-to" field in these alias?For example: I've an alias...
View ArticleFailed to configure Email SMTP settings
Hi, when i using admin to configure email smtp setting, it came out authentication failure [SMTP: STARTTLS failed (code: 220, response: 2.0.0 Ready to start TLS)] error message. Please kindly advice me...
View ArticleSMTP configuration error
Hi, I am unable to configure the SMTP email configuration as it is give the below message Failed to connect to smtp.office365.com:587 [SMTP: Failed to connect socket: No connection could be made...
View ArticleDepartament email settings
Hi,I've got one question about email settings.version: v1.10-rc.2I want to disable assignment email alerts but in only at one department.My configuration is:admin panel --> Tickets --> alerts and...
View ArticleTime Spent Mod
Hi there, previously there was a time spent mod for 1.6-1.7 but i am now on 1.8 and cant seem to find a timespent / timesheet mod any chance some one could either adapt the previous ones or trow up a...
View ArticleTracking Time for Tickets?
I'd like the ability to run reports on agents to see how much time they've spent on tickets, closed, open or otherwise for any give time period. I've created a custom field in ticket details for this....
View ArticleEmails only import as headers with no content
After changing from a windows to a Linux server with a version upgrade in the same process - some not all of fetched emails import headers only with no content. User Name (email) & Subject line...
View ArticleEmail and Form Language
Hi,i have oSticket v 1.9.12 with three languages installed (italian, English, French). is it possible to create three different type of email model (one for each language) and automatically the system...
View Article1.10 RC3
Hi, I've noticed on the download pages rc3 is avalible. However, when we've tried to install this there seems to be php errors. So we're unable to use it. Any ideas? Or was this not ready for public...
View ArticleSynology - setting up crontab
Hello,I've just install the lastst version of osTicket.In order for the system to retrieve the tickets, I'm trying to do it via crontab. I did :edit /etc/crontabAdd the line : */5 * * * * root...
View ArticleNew user - couple questions
Just installed version 1.9.14 and have the basics setup, including email fetching working. I'm trying to configure this the best I can so when my other technicians demo this it's not a huge shock...
View ArticleProblem with local time
Hi, I'm not able to set correct time. What am I doing wrong?OS: TurnKey Linux 13.0 / Debian 7.4 Wheezy, Proxmox OpenVZ CTosTicket version: v1.8.2-dpr-11-gc754f04osTicket System Settings and...
View ArticleChange default email when sending notifications
Hello, I am new to osTicket and I am trying to make some changes.As far as I know when you create a ticket as guest the tickets group by your email(tell me if I am wrong)In my company we want to group...
View ArticleGoogle Analytics ?
is there a place to enter a Google Analytics code if not where should i pout the code ?
View ArticleCHANGE VALUE OF PRIORITY FIELD AND HOW TO USE CUSTOM FORM
Hi Team,Currently the dynamic list only allows me to choose the option low normal high and emergency. osTicket Versionv1.9.12 (19292ad) — Up to date Web Server SoftwareMicrosoft-IIS/8.5MySQL...
View ArticleWrong time when posting tickets - Again
Some basic info:From OsTicket system:Server InformationosTicket Versionv1.9.14 (8b927a0) — Up to dateWeb Server SoftwareApacheMySQL Version5.5.49PHP Version5.6.22From PHPinfo script:Loaded...
View ArticleChanging the Primary Department for an Agent
Hi,I'd like to change the primary department for an agent from the default one to one I recently created. I go to the Agents tab, click on their name, and change the department in the drop down box,...
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