Hi all
We recently moved our osTicket to a new windows server. I noted that the subfolder structure in our attachments folder which the fs-plugin needs were named in upper and lower case letters before, but since windows does not make a difference here is now capital letters throughout. Upon ticket creation and also when calling up an attachment everything works fine. However, when I try to delete a ticket with an attachment (e.g. SPAM) I get an exception because the file could not be accessed in the form of an email with the subject: "IOException: Unable to read resource content" and I have to manually delete the file to get rid of it.
I checked the user rights and from there all looks good, so the system should have no trouble deleting the file. My theory: could the difference in naming explained above be in any kind related to the system not being able to delete the files or is this definitly something with the user rights?
Thanks for any help and here's the system information:
All php extensions osTicket requires are enabled.
We recently moved our osTicket to a new windows server. I noted that the subfolder structure in our attachments folder which the fs-plugin needs were named in upper and lower case letters before, but since windows does not make a difference here is now capital letters throughout. Upon ticket creation and also when calling up an attachment everything works fine. However, when I try to delete a ticket with an attachment (e.g. SPAM) I get an exception because the file could not be accessed in the form of an email with the subject: "IOException: Unable to read resource content" and I have to manually delete the file to get rid of it.
I checked the user rights and from there all looks good, so the system should have no trouble deleting the file. My theory: could the difference in naming explained above be in any kind related to the system not being able to delete the files or is this definitly something with the user rights?
Thanks for any help and here's the system information:
| osTicket-Version |
| Server-Software |
| MySQL-Version |
| PHP-Version |