Language installation
Hello,I understood that the language packs are not compatible with version 1.9So i now installed the version 1.8.5 and downloaded the French pack from http://osticket.com/download-edgeI installed it as...
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Google Apps Legacy Account: Failed to connect to ssl://smtp.gmail.com:587...
Hello Friends,I have googled too much and tried all the options what ever I can get over these Net-World.I need to rectify the issue of setting up SMTP for my Google Apps Legacy Account [Free...
View Articleattachments fs-plugin on IIS - subfolders and deletion questions
Hi allWe recently moved our osTicket to a new windows server. I noted that the subfolder structure in our attachments folder which the fs-plugin needs were named in upper and lower case letters before,...
View ArticleUnable to email via SMTP
I've been seeing errors in the osTicket log sporadically throughout the day and saw a similar thread which was unanswered. Here are a few errors.Unable to email via SMTP:mail.xxxxxx.com:26...
View ArticleSLA schedule
Hello everybody!I'm trying to deploy osticket for the very first time in our company. I did download the latest version and noticed that SLA plans do not have any scheduling. I need to configure it so...
View Article[resolved] creating new TASK description is not included
OsTicket 1.10.rc3.When I am creating new task and put description. After confirm - task is created but without description.
View ArticleMultiple companies in one install
Hello all,We have an install of OSticket set up and am wondering if it's possible to have several different companies in one install. Either by having a different landing page for each or a drop down...
View ArticleWe have a problem - another installation with same table prefix exists!
Hello everyone. I'm completely new to osTicket, PHP, servers, and making all of those things work together. I have, somehow, gotten most everything to work properly. I checked the database and the...
View Article[resolved] osticket 1.9.12 install help needed
So I originally tried installing osticket on the current version of ubuntu (This is was like ver 16 something) and ran into what I believe was the php7 issue. (Had a previous post about that) So I gave...
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"Valid CSRF Token Required" after Migration to new server
Hi All,Recently I have moved my OSTicket to new server:1. All files have been physically copied 1 to 1 from old to new location2. Data base have been exported as .sql file and imported on new server...
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New Responsive User Interface "RISA" for osTicket 1.9.14
Many of you are using our free responsive frontend theme for osTicket 1.9.14., it was downloaded til today over 3700 times. After releasing it, we started a little bit later with the developing of a...
View ArticleEmails only import as headers with no content
After changing from a windows to a Linux server with a version upgrade in the same process - some not all of fetched emails import headers only with no content. User Name (email) & Subject line...
View ArticleEasy way to setup cron job to fetch email from google mail IMAP
Good day,Can any body advise Easy way to setup cron job to fetch email from google mail IMAP. For normal webhosting linux.Thanks Ll
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Help Topic Dropdowns 1.10
Implements a combotree for the helptopic drop down:Client Side:Staff Side:New Ticket:Updating a ticket:https://github.com/osTicket/osTicket/pull/3250
View ArticleDynamic Fields in a Custom Form
The users of the database we support regularly make requests for us to add a building to the database. There are a number of fields that are required, but when users submit our word doc version of the...
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[MOD] Inline PDF
So, I've finally upgraded, and wanted to restore my previews mod, but didn't want to have to generate preview images again.. that was horrible and sometimes didn't work. This time, I've spent a few...
View ArticleLet users see all open tickets
Is it possible for a user to see tickets that other users have opened?Thanks for any help you can provide
View ArticleMaking email address optional for Staff opened tickets?
Is it possible to make the email address optional for Staff opened tickets? We will be getting some tickets over the phone, but some people don't have an email address or they don't want to tell us...
View ArticleUnable to add a new client user
When trying to add a new user in the pop up box, I get the followign message:Error adding user - try again!When I check the error log I get the following:PHP Warning: strpos() expects parameter 1 to...
View Articleafter upgrade, attachments open into blank page
This case is similar to http://www.osticket.com/forum/discussion/84193 but I never saw a resolution. I was able to follow @AR84 comment and use that as a workaround. Thank you @AR84. This means that...
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