So I originally tried installing osticket on the current version of ubuntu (This is was like ver 16 something) and ran into what I believe was the php7 issue. (Had a previous post about that) So I gave up on that and reinstalled Ubuntu with version 14 and I am STILL getting nothing but Error 500 with no other info as to why its not working. Nothing I do seems to get ostickets working. I have followed walkthroughs I found online and I have used the built in LAMP install from the ubuntu install. phpinfo works and shows everything but osticket never does. I never get the setup to come up. I get as far as unzipping the file and changing the permissions to www-data. Can someone help me figure out what I am doing wrong? Thanks!
Ubuntu 14.04
PHP 5.5.9
MySQL 14.14
/var/log/apache2/error.log :
[Mon Jul 11 15:57:07.334433 2016] [mpm_prefork:notice] [pid 1833] AH00169: caught SIGTERM, shutting down
[Mon Jul 11 15:57:08.488986 2016] [mpm_prefork:notice] [pid 1904] AH00163: Apache/2.4.7 (Ubuntu) PHP/5.5.9-1ubuntu4.14 configured -- resuming normal operations
[Mon Jul 11 15:57:08.489211 2016] [core:notice] [pid 1904] AH00094: Command line: '/usr/sbin/apache2'
[Mon Jul 11 16:00:24.810573 2016] [:error] [pid 1911] [client 192.168.20.114:53713] PHP Warning: Unknown: failed to open stream: Permission denied in Unknown on line 0
[Mon Jul 11 16:00:24.810746 2016] [:error] [pid 1911] [client 192.168.20.114:53713] PHP Fatal error: Unknown: Failed opening required '/var/www/html/index.php' (include_path='.:/usr/share/php:/usr/share/pear') in Unknown on line 0
[Mon Jul 11 16:00:32.333974 2016] [:error] [pid 1927] [client 192.168.20.114:53714] PHP Warning: Unknown: failed to open stream: Permission denied in Unknown on line 0
[Mon Jul 11 16:00:32.334035 2016] [:error] [pid 1927] [client 192.168.20.114:53714] PHP Fatal error: Unknown: Failed opening required '/var/www/html/setup/index.php' (include_path='.:/usr/share/php:/usr/share/pear') in Unknown on line 0
[Mon Jul 11 16:03:35.656310 2016] [mpm_prefork:notice] [pid 1904] AH00169: caught SIGTERM, shutting down
[Mon Jul 11 16:04:02.533866 2016] [mpm_prefork:notice] [pid 1014] AH00163: Apache/2.4.7 (Ubuntu) PHP/5.5.9-1ubuntu4.14 configured -- resuming normal operations
[Mon Jul 11 16:04:02.537654 2016] [core:notice] [pid 1014] AH00094: Command line: '/usr/sbin/apache2'
[Mon Jul 11 16:04:27.244972 2016] [:error] [pid 1023] [client 192.168.20.114:53761] PHP Warning: Unknown: failed to open stream: Permission denied in Unknown on line 0
[Mon Jul 11 16:04:27.245104 2016] [:error] [pid 1023] [client 192.168.20.114:53761] PHP Fatal error: Unknown: Failed opening required '/var/www/html/setup/index.php' (include_path='.:/usr/share/php:/usr/share/pear') in Unknown on line 0