Hi! I've used osTicket with large success before, and now I'm setting it up for one of my new companies.
We are using Office 365 with shared mailboxes, and for access shared mailboxes in O365 Exchange we need to enter the username for logon to the shared mailbox like username@domain.tld\sharedmailbox (or username@domain.tld/sharedmailbox) demending on the system, but I get error when try to use this as a username in osticket latest release 1.9.12.
I've testet that this IMAP account working on another email client and phones, so the config is correct on mailserver side..
Is there something in the code of osTicket that prevent us from using a username like that?