export csv file of all tickets in osticket system
Hi, so i have a question regarding to the export action at osticket. is there any way to make the export of all tickets automatically??after i am lunching this query as shown at the picture i would...
View Articleerror "500 - internal server error" after posting replay on a ticket
Hi, so basically my problem is after i am posting a reply on a ticket i am receiving an error page (internal server error)is there any way to fix it ????
View ArticleFree space of Tickets
Hello,I need to free space on our server and delete tickets untill a certain date. In DB what tables I need to "work on"? Is there a way or tool to do this?
View Article.eml attachment gets lost on v1.9.12
.eml is enabled in the enduser attachment seting.However an attached mail gets completely lost.Steps to reproduce:- "New email" in Outlook to an Osticket queue- Drag and drop another email into that...
View ArticleUnable to save attachments received from PEC emails
Hi,I'm using the latest version of osTicket and I've noticed that if I fetch PEC emails, the attachments is not savedThe error is:filename.pdf: Impossible to save fileThe max size for attachments is...
View Articlequery for all tickets
Hi, i have a question regarding to a query o want to make in osticket database.what is the query that i need to lunch for getting all the tickets as well as there details. i need the same information...
View Article[SOLVED] Time off by 1 hour
This is probably a simple fix, something I have missed. I have osTicket running on a Ubuntu server (v14.04) and from the command line in ubuntu the time is correct (Example 12:12pm) but when I create a...
View ArticleKnowledge base shows wrong date
Hello experts,I have a few knowledgebase articles in there now and I see that it shows the wrong date for when it was last updated. Instead of this it shows everywhere Fri, 15. Apr 2016 12:21.This...
View ArticleosTicket - Centos install
I'm trying to install osTicket from these instructions: http://linoxide.com/linux-how-to/install-osticket-fedora-22-centos-7/The only difference was I used this to get the newer version:...
View ArticleConfiguring OST for mostly internal use?
Hello all,I'm using OST (1.9.14) because my boss wants a ticket system so people in different departments can better track the tasks they have to do. He also wants it so that customer service can track...
View ArticleChange the exported variables
Hello,I need add more variables to when I export all tickets. I need more fields about the client in this file, all the fields already have unique variablesIs possible make this change?Thank...
View ArticleDraft Saving Problem only seen in Firefox
Hi Forum, I'm having a strange issue.When using osTicket via Firefox, typing out a response to a ticket or just typing out anything, the cursor jumps from where you're typing to be back at the top...
View ArticleNew ticket form not displaying
Hi GuysClient side "Open a New Ticket" form is not displaying.I don't see any errors in the php error log. I have set cgi.fix_pathinfo=1 in my php.ini file and restarted...
View ArticleE-mail IMAP logon
Hi! I've used osTicket with large success before, and now I'm setting it up for one of my new companies.We are using Office 365 with shared mailboxes, and for access shared mailboxes in O365 Exchange...
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New Responsive User Interface "RISA" for osTicket 1.9.14
Many of you are using our free responsive frontend theme for osTicket 1.9.14., it was downloaded til today over 3700 times. After releasing it, we started a little bit later with the developing of a...
View ArticleUser panel, number of tickets in brackets.
Hi All,I know this is the forum for 1.9, however I am trying 1.10 rc3 and have a minor gripe.When a user logs in, at the top right of the page where it has the Tickets (1) - Sign out buttons, the...
View ArticleCannot edit ticket details
When I select edit on a ticket to edit the main ticket details it will pull up the page but if I attempt to change anything and then hit save it comes up with a "HTTP ERROR 500"Has anyone seen this...
View ArticleOsticket does not accept emails .co
Osticket does not accept emails .co domains in the backend administration. Our domine is www.icconstructora.conote: post edited by moderator to remove html formatting (ntozier)
View Articleattachments fs-plugin on IIS - subfolders and deletion questions
Hi allWe recently moved our osTicket to a new windows server. I noted that the subfolder structure in our attachments folder which the fs-plugin needs were named in upper and lower case letters before,...
View ArticleEmail loop, alerts
I have a loop occurring when an email support request is sent to (for example) department1@mydomain.com - it is then fetched and creates a ticket. An email alert is sent to the administrator, agents,...
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