I found a similar item to this but it was from 2013 (and an outdated version), so I am curious is anyone has done something similar in v1.9/v1.10.
(http://osticket.com/forum/discussion/10599/time-spent-entry)
All I really want is to have a field where we can enter in time spent on a ticket (no tracking, just entry) either in mins or hh:mm, and preferably on the default ticket form.
Several reasons behind this are:
> Time Tracking Reports (none built in, just a straight DB connection that pulls the data we specify, including time spent on various types of tickets)
> Ability to see how much time was spent on past individual tickets for recurring issues
> Ability to end users to view time spent on their issues.