Response by email - no notification to client and only an internal notice
Hi,if an agent answers a ticket by email, his response only is an internal notice in the system (latest version 1.9.14) and the "customer" doesnt receive this answer by email, doesnt get any...
View ArticleTicket close automatic after time
Hi,is it possible to tell a ticket it should close automatically after a certain time/days etc.?
View Articlecannot search ticket no. in client page
hello.. why i cant search ticket no in client page?..pls refer attachment for more detail... osTicket Versionv1.9.12 (19292ad) — Up to dateWeb Server SoftwareMicrosoft-IIS/8.5MySQL Version5.5.45PHP...
View Articlev1.10 Adding column from a custom list
In version 1.10, I can't figure out where to edit SQL to add our custom data fields we created for custom forms. I've removed a couple to make room, but I'm just not versed enough to figure it out. I'm...
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Forms - Variable Information
Just a quick question to make sure I am understanding how I think this works in my head.So when creating forms (or editing existing) we have the variable field (as shown in the attached image). What...
View Articlecannot find user directory?
I'm looking for the list of all clients/users in our osTicket system. I know most of our clients have registered and/or are in the system, but I can only lookup the company staff in osTicket and cannot...
View ArticleTime Entry Field (v1.10-rc.3)
I found a similar item to this but it was from 2013 (and an outdated version), so I am curious is anyone has done something similar in...
View ArticleProblem creating scheduled automatic ticket
I am following this walkthrough to create a scheduled quarterly ticket:http://smart-itc.com.au/osticket-automatic-scheduled-tickets/I am running OSTicket 1.9.3I have created the .php file but I cannot...
View ArticleNew message alert emails not being sent
Hi guys,I'm using v1.10-rc.3 (907ec36) and only updated from 1.10-rc.2 recently, but since updating I am no longer getting new message email alerts, I am getting other emails from the system so emails...
View ArticleTicket Filters...
I believe that i read in a past post that ticket filters including the help topic was not working correctly in 1.9.4. I have two ticket filters that check the help topic and building location. All...
View ArticleAPI Options
Is it possible to retreive options for custom fields via the API, or can the API only simply create tickets with the data passed to it... I'd like to build a form that a user can fill out with drop...
View Articleadd notes to ticket via api
I have been able to ad one not to a ticket during creation; however for my project I need to add multiple notes from different sources when a ticket is created; or be able to add a not to an existing...
View ArticleOsticket does not accept emails .co
Osticket does not accept emails .co domains in the backend administration. Our domine is www.icconstructora.conote: post edited by moderator to remove html formatting (ntozier)
View ArticleIs it possible to require users to log in to view responses and get only a...
Can anyone tell me if it is possible to write and save a response to a ticket, but not send the actual response to the user, only a notification that there is a response, ie. to read their response...
View ArticleAdd name of agent who created the ticket
HelloI am wondering if anyone out there has found a way to add the Agent's Name to the New Ticket Alert email template in OSTicket? I have looked online but all I have been able to find is this link...
View ArticleAuto Assignment Tickets
Hi,I've an issue with OSTicket that's not doing the auto-assignment to an Agent our a Team, with filter created.I've the v1.9.12 on my production Ticket system, but I try the last release v1.9.14 on a...
View Articlewhat is the company information tab for?
Hello! I am trying to figure out how one of my clients can use OS ticket to find out how many outstanding tickets they have out that need addressed. For example, I am the help desk specialist so my...
View ArticleTrouble searching by ticket number
I have osticket 1.9.14 running on a ubuntu server and all is well except when I try to use the search box with the ticket number it returns ALL tickets - open and closed tickets. Not the one I put in...
View ArticleIncorrect (and same) email being used for all ticket notifications?
Hi all,I had OST 1.9.14 set up a few weeks ago. We had other projects come up, but now we're ready to start beta testing the system internally and working out what we need to customize. However, my...
View ArticleSetting 'Do Not Email Reply' as Default on Ticket page
Hello, How can I configure the ticket page so when an agent responds to a ticket, emails will not be sent to the customer. So basically, I would like 'Do Not Email Reply' option to be the default...
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