Hi all,
I had OST 1.9.14 set up a few weeks ago. We had other projects come up, but now we're ready to start beta testing the system internally and working out what we need to customize. However, my initial demo today didn't go well when responding to the ticket notification email failed to do anything. I finally realized that the email was incorrect.
I have things set to use Gmail's "plus sign" feature. That is, tickets for customer service go to tickets+custserv@domain.com, while IT tickets go to tickets+it@domain.com, and so on. This was working a few weeks back. Now, though, *every* ticket notification is from tickets@domain.com, which is set as the primary address. I thought notifications were supposed to come from the department's email address instead? Did I change a setting somewhere and forget about it, or is this not a feature that exists? Am I confusing this with opening tickets by emailing the right department's address? Is there a way to do what I want? Thanks!
I had OST 1.9.14 set up a few weeks ago. We had other projects come up, but now we're ready to start beta testing the system internally and working out what we need to customize. However, my initial demo today didn't go well when responding to the ticket notification email failed to do anything. I finally realized that the email was incorrect.
I have things set to use Gmail's "plus sign" feature. That is, tickets for customer service go to tickets+custserv@domain.com, while IT tickets go to tickets+it@domain.com, and so on. This was working a few weeks back. Now, though, *every* ticket notification is from tickets@domain.com, which is set as the primary address. I thought notifications were supposed to come from the department's email address instead? Did I change a setting somewhere and forget about it, or is this not a feature that exists? Am I confusing this with opening tickets by emailing the right department's address? Is there a way to do what I want? Thanks!