How to incorporate a CDO Created Email into an Existing Ticket Thread
We wish to be able to send an email using CDO from our web site pages that is automatically incorporated into to a specific ticket thread within our osTicket (v1.9.9-1-gbe2f138) support ticket system....
View ArticleUTF-8 encoding
I`m trying to translate OSticket but have some problems with UTF-8 encoding. I guess that the site encoding is iso8859-1.But where to find a file to change encoding for all osticket files ? I will be...
View ArticleExport of closed tickets results in ' Query token not found ' error
Hi,I am running OSTicket 1.94 (stable). The issue I am encountering was present in my previous version of 1.91. I upgraded to 1.94 in an attempt to resolve the issue, but to no avail.In the Agent...
View ArticleosTicket
I am just curious but is osTicket still going at it strong or is it slowly dying off? I rarely see releases anymore like i used to.Â
View ArticleHow to add single user under multiple organizations.?
Hello mates, I have requirement of adding single user under multiple organizations. Pls navigate me to the way to achieve it. Thanks and best Regards, Laxman Nale
View ArticleCollaborators Section
Hi Experts,I've been trying to look for the code to modify the Collaborators section.I'm trying to change the UI into outlook style.Where users can directly insert the email instead of clicking "Add...
View ArticleCurrent Scenario (Help)
Hi all, my company and I are new to Os ticket and any ticketing software, I want to describe my scenario and see if anyone believes we can attain most of our tasks with Os ticket. We currently have a...
View ArticleA discussion was flagged
How can I stop getting the mails saying "a discussion was flagged" followed by a link?
View ArticleSMS Integration v1.9.12
Dear Team,Is there a way to integrate SMS notifications on Ticket creation / assignment / overdue etc in OSTicket.If Yes, can you please provide the solution / divert me to any Mod which is implemented...
View Article[new feature request] option to switch e-mail adresse of of ticket owner...
A new filter action to switch the email address between sender / receiver would be great!my background:I'm sending via an external system outgoing e-mail to my customers. A copy of that email (an...
View ArticleTask List within Ticket
I am not sure if anyone has requested this, I have searched for it and found nothing related. I have had a few tickets that I am responsible for, but the ticket may require multiple tasks to be...
View ArticleChange Help Topic to Nature of Resquest
How can I change the label help topic to Nature of Request?
View Article[Feature request] Default new ticket categories for agent users
It would be great if agents could set their own default department for new tickets, or if this could be set higher up. It would also be good if an agent's new tickets could have their owner by default...
View ArticleUnderscore in URL leads to invalid CSRF Token error with IE11
Hi guys, I was going to post a request for help regarding an issue were were having with Internet Explorer 11 and CSRF Token errors. However during writing the post we've actually been able to get to...
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[MOD] Show/Sort "Due Date" in Ticket View
Hi, falks!Well, I'd like to add my first and very simple MOD which is useful at least for me. This mod allows to view tickets due date and also to sort due date by Acs or Desc.[CENTER]click on the...
View ArticleMemory leak in Mail Fetcher
Hi.Ubuntu 14.04php 5.5.9-1ubuntu4.16affected versions v1.10-rc.2 (231f11e) and v1.9.12Mail is fetched from GoogleMail via IMAP or POP i start php -f /var/www/osticket/www/api/cron.php and it use more...
View ArticleImport Customer and Websites
I have Customers listed in a database that has the name "Customer" in this database I have two fields Name and Website.I would like to import these to osTicket. Right now I'm able to insert the...
View ArticleEmails not being picked up.
Starting around 4/25 or so I have a bunch of emails sitting in in the inbox folder of my monitored account that are not being "pulled" into OSTicket, yet I have dozens of other emails throughout the...
View ArticleNot getting emails when ticket is created
Hi all, I am currently not receiving any email alerts from Os ticket when a ticket is created and I am the agent selected and my email address is correctly in the agent email settings. any suggestions...
View ArticleOpen and Closed tickets list. how to change subject
Hello so Ive noticed that in the lists where you can see all of your open and closed tickets the subject line says open or closed or resolved, how do I change that subject line when creating a ticket...
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