Delay in email fetching
Hi all, hope someone can help or point me to the issue. I recently installed osticket v1.8.0.2 on my Ubuntu 12.04 server. I configured osTicket with a mailbox and set it to fetch email via IMAP from...
View ArticleImport Customer and Websites
I have Customers listed in a database that has the name "Customer" in this database I have two fields Name and Website.I would like to import these to osTicket. Right now I'm able to insert the...
View ArticleAuto-email upon auto-assign
Hello, everyone. I've recently taken over as manager of my company's IT and this is hot button that I'd like to get fixed quickly. I have very little experience with the nuts and bolts of the...
View ArticleNot getting emails when ticket is created
Hi all, I am currently not receiving any email alerts from Os ticket when a ticket is created and I am the agent selected and my email address is correctly in the agent email settings. any suggestions...
View ArticleAOL+@+care(@@)Dial 1 800-545-7482 @@AOL technical support phone number...
@@@rv 18005457482++++ AOL Emailcustomer service phone number AOL tech support number +++18005457482+++ AOL Emailcustomer service phone number AOL tech support number 18005457482++ AOL...
View ArticleROGERS+@+care(@@)Dial 1 800-545-7482 @@ROGERS technical support phone number...
@@@rv 18005457482++++ ROGERS Email customer service phone number ROGERS tech support number +++18005457482+++ ROGERS Email customer service phone number ROGERS tech support number 18005457482++...
View ArticleTechnical call@ 1-800-545-7482 ROGERS C.u.s.t.o.m.e.r s.e.r.v.i.c.e p.h.o.n.e...
ROGERS number 1800 545 7482 ROGERS technical support 1800 545 7482 ROGERS email number 1800 545 7482 ROGERS email supportnumber 1800 545 7482 ROGERS email techsupport number 1800 545 7482 ROGERS email...
View ArticleDashboard exported Statistics mismatch in v1.10-rc.2
Hello Team,I am a new user to Osticket.While exporting the data from dashboard menu to an excel file , i am getting inaccurate data in the excel sheet.Help me to resolve this issue.Many thanks in...
View ArticleDisable STLS on POP3 mail fetching
Hi all.I'm trying to debug some POP3 related issues but, even if the mail fetching is configured using standard connection, the TSL is sent to the mail server (STSL)Fetching Email via IMAP or POP...
View ArticleShow relevant tickets
Hi, How to show relevant tickets from end user side, my all ticket submitters are guestsis it possible to show relevant tickets for usersthanks and regardsMuthukumar
View ArticleRandom ticket numbers for deleted tickets
We're using OST v1.9.8.We use random ticket number in the setup.Sometimes we will delete tickets, i want to know what will happen to the deleted ticket numbers, will there be chances the same number be...
View ArticleForgot Password - Reset Email Not Received
Version: V 1.9.12I have configured the SMTP email settings and it is working fine. I receive the Alert mail properly and everything seems to be fine.When I click on the Forgot Password Link and give...
View ArticleLDAP Authentication on 1.9.12 Error
I have Windows 2012 R" server running Bitnami Wampstack 5.6.20 (Apache 2 and PHP 5.6.20).Have downloaded and installed the auth-ldap.phar plugin from osticket.com/download and have the config screen...
View ArticleEquipment plugin revival and call to developers
Hello everyone,I'd like to apologize for not being responsive enough last year, I was quite busy with other projects and didn't have much time to work on OST related stuff. At the end of last year I...
View ArticleT.A.L.K )((1.8.0.0.5.4.5.7.4.5.2))( AOL c.u.s.t.o.m.e.r s.u.p.p.o.r.t...
T.A.L.K )((1.8.0.0.5.4.5.7.4.5.2))(AOL c.u.s.t.o.m.e.r s.u.p.p.o.r.t p.h.o.n.e n.u.m.b.e.r U.S.A (1.8.0.0.5.4.5.7.4.5.2)AOL c.u.s.t.o.m.e.r c.a.r.e n.u.m.b.e.r C.a.l.l. (1.8.0.0.5.4.5.7.4.5.2)...
View ArticleSearching on custom fields
I've got 1.9.12 up and running, and we've added some custom form fields on the ticket form, and now we need to search for tickets based on the custom forms, but I don't see where to do that. I see...
View Articlechange owner not working? osTicket Version v1.9.12 (19292ad)
I cant change the owner of a ticket. I tried 2 ways:1. ticket -> more -> change owner2. ticket -> edit -> changein both cases there is the change dialog. I can select one of the existing...
View ArticleSynchronization with Outlook Contacts Possible?
Hi,This may fall more into General Discussions but oh well. My limited knowledge tells me this should be possible but I am not quite sure if it is or how I would do it. So we are using osTicket as a...
View ArticleSimple SMS setup
I don't really have a whole lot of time to develop this, but I can throw my two cents into the mix and get some feedback.I'd love to have a ticket submission option to include SMS updates. Easy to do...
View ArticleCollaborators Section
Hi Experts,I've been trying to look for the code to modify the Collaborators section.I'm trying to change the UI into outlook style.Where users can directly insert the email instead of clicking "Add...
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