'from' field not retrieved from imap headers, "Excessive errors processing...
We have recently been encountering an occasional problem when osTicket automatically processes emails from an imap mailbox on our mail server. For these problem emails, when calling...
View Articlechange navigation link to external website
Using v1.10, I can alter navigation links in /include/class.nav.php. How do I alter the href to go to a different website? Also, how to alter link to go to a different folder outside of the ticket...
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New Ticket Blank Page
Hi everyone.If i want to submit a new ticket from user side, i click on create Ticket and a Blank Page (https://xx.xx.xx/bnet/open.php)appears.Regarding my PHP Error Logs it shows me this:[02-Feb-2016...
View ArticleHow to assign task to php script?
Hello, some of my tickets may be fixed w/o human needs, like: "I did not recive email, pls send it to me again". I want for choosen category after OST create ticket execute some script with provided...
View ArticleThe < character hides the word in the editor
Help. In the editor of Osticket when writing texts or words preceding the character < happens that is hidden or disappears the complete word for example when sending a password <asdfasdf is...
View ArticleosTicket v1.10 Ticket Print
Hi thereHas someone modded or can someone assist me in modding the custom data font size on ticket print?Check my attached picture, underneath "Jobcard details", i would like to make that font/table...
View Articlechange default ticket display sort
System Information:PHP Ver.: 5.3.29O/S: Unknown hosted server (windows server)Client or Staff side of UI: WindowsMySQL Ver.: 5.0.8osTicket Ver.: v1.10I saw that in v1.9 that there was no easy way to...
View ArticleAgent Collision Avoidance
Hello,Many of my colleagues are complaining that the agent collision avoidance feature is not working properly. They are sometimes not seeing that another agent is currently viewing the ticket (I have...
View ArticleDeveloper required
Hi everybody,I need to hire a osTicket developer to build some new features. It would be fantastic, to find an argentinian developer but it's not an exclusive requirement.Regards,Gonzalo
View ArticleDesigning the templates with css html and images
Say if i want to use one of the open source mail templates to customize auto-responses and replies. I would like to know if its possible to do so and if yes, can it be applied to canned responses...
View ArticleosTicket v1.10 Modify Ticket PDF Print - Fonts size
Hi! I'm trying to modify the size of the fonts inside the PDF, using "ticket-print.tmpl" file.But, I can see changes only in the "Ticket Detail" field.How can I reduce the font of the content and...
View ArticleQuotation Marks in user names cause sending and fetching problems
We got an E-Mail from a user which caused 2 System errors (smtp, php mailer) when the autoresponse should have happend and also when answering on the ticket.(Names change but format kept)Unable to...
View ArticleClosed Ticket - email Autoresponder
Hello,How can i add Autoresponder for Closed Ticket?i.e. "closed ticket" email template that I could customize and it would automatically send to the user.Running on: osTicket v1.10 Web Server...
View ArticleMigrate HESK to osTicket
We are currently using Hesk helpdesk, and we seem to be outgrowing it quiet rapidly. Has anyone migrated from HESK to osTicket?
View ArticleosTicket v1.10 - INstall Problems - Blank Page no Install Page
I have uploaded all files to my server directory osticket, but when I try to access the Install page in my web browser I get a blank page : http://www.fgmworld.com/osticket/setup/ I don't know if it...
View ArticleYour lock is expiring soon. -
I've just installed version 1.10 and I'm getting this issue with every ticket...Your lock is expiring soon.The lock you hold on this ticket will expire soon. Would you like to renew the lock?If I try...
View ArticleOSTicket v1.10 Merge / Duplicate Ticket mods attached
I am attaching a Merge modification for OSTicket v1.10 (901e5ea). - The replacement PHP files.- The SQL needed (if you changed your ost prefix from ost_ to something else then you will need to modify...
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Popup a blank windows
I have been able to install and configure v1.10 with minimal problems, but this one has impacted me. I am logged in as an administrator and use the link to view the Personnel Panel. When I click on the...
View Articlechange or add ticket source v1.10
Hello!How to change or add ticket source, when opening a new ticket in version 1.10?
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