Staff / Agent signature not appearing in osTicket (v1.8.1)
Thanks everyone in advance. My department has set up personal user signatures and they are not appearing in our outgoing messages to the end users. Can someone please advise? We're a few versions...
View ArticleLocation drop down list
Using v1.10, how do I create a drop down list so a client can select their location from a list? I know it's in contact information but not 100% sure on how to create the list then assign it to the...
View ArticleJSON API Documents and AWS intergration
I assume it is not possible to update a Ticket from the API ? I would love to integrate with AMAZON SQS . Currently I have all help desk requests sent in via e-mail end up on a AWS Queue. I want to...
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[resolved] Email Acces Link doesn't work
HiThe Email Access Link sent to users looks like this:(website root)/view.php?auth=o1xbqaaaaboaaaaaZRqyFaDncUtS5Q%3D%3Dand doesn't work.I have to replace the %3D%3D with == and then it works.I already...
View Article[resolved] Cpanel migration has broken redirection
Hi guys,I recently did a cpanel to cpanel transfer on a new server. Everything seems to work fine except for one small thing - one can't access scp. As soon as it's entered in the url bar, it redirects...
View ArticleHow The Custom Form Value Linked to Each Ticket ID?
I created a custom form with 3 Choices. I was about to create a new report based on that Custom Form value. I thought the custom form values was added in the ticket database table. But after I checked,...
View ArticleShare custom osTicket to work in team (versioned with Mercurial)
Hi We want to work in team to customize osTicket. I versioned my osTicket installation on Mercurial.I checked out the project on another machine having its own ostTicket DB installed, I changed the...
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Table seems to be messing up the whole ticket?
I'm using the latest 1.10 version.Some tickets that come in, especially those with tables sometimes tend to mess up the entire ticket system. To a point that it's unusable.There should be a way to...
View ArticleDue Date Field
How can I add the Ticket Due Date Field to the open ticket form that the users use on the public site so it will populate the built in due date field on the ticket?
View ArticleIntermitted problem auth.token validation.
Hi,I may found an issue with the Auth link (%{recipient.ticket_link} in the templates) that is send to customers. Most of them are working e.g.(e.g. auth=o1xdeaaaacuaaaaav7VnKmjLfy0ysQ%3D%3D) but a few...
View ArticleUser auto register
Hello ,I want to do user auto registration. while user create a new ticket it checks that user is registered or not if user is not registered than it will be register and than generated username and...
View ArticleHow to create simple calculations (multiplication) within the custom form.
Hello, I created a custom form containing 3 variables (osticket v1.10), I would like to multiply these variables, no need to save on bank, just display on-screen output and print the ticket. In which...
View ArticleCustomizations list according other list
I have created two lists and i would that they were linked.When the user select a value on the first list, i would update another list according the abbreviation.Can i create a widget?Thanks a lotClaudio
View ArticleAdd columns to /include/staff/ticket.inc.php
Hello All,We have been using the Ticket system for quite some time - adding things to it. We mostly use it for IT but we added help topics with custom forms for maintenance department so staff could...
View ArticleAuto email other staff upon specific ticket creation?
Good morning, we need to be able to notify our QA department as well as accounting when specific tickets are created so they can kick off other processes on their end. We have multiple Help Topics,...
View ArticleDuplicate Tickets
Hi,Since I've upgraded to 1.10 that my fetched emails sometimes open new duplicated tickets.Has I verified the DB table, I realize that the same email info (ost_thread_entry_email.mid) is integrated...
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Time issue
Ever since DST started, all of our ticket time stamps have been behind by one hour. My users reside in a timezone that does not do DST. As far as I can tell my time settings are consistently set,...
View ArticleCustomer Portal / not displaying ticket data.
Related to: http://osticket.com/forum/discussion/89871/resolved-customer-portal#latestIt was thought that this was now fixed, however on applying the fix of removing the additional fields, we then...
View ArticleProblem with finding out my version
Hello you guys,I'm currently trying tu upgrade the osTicket version we are using. Problem is that the upgrade was tried by someone else already but did not work. Now it shows it is on version 1.10,...
View ArticleUnable to lock
Your lock is expiring soon.The lock you hold on this ticket will expire soon. Would you like to renew the lock?Versión osTicketv1.10 (901e5ea) — Up to dateServidor del Software WebApacheVersión...
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