Incorrect hreflang implementation
Hi all,Just received report from Google about incorrect hreflang implementation on our osticket , and then I found it is true, currently it is:<link rel="alternate"...
View ArticleUpdate from 1.10rc2 to 1.10 Stable
I just updated last night to 1.10 stable from 1.10rc2 - after the update things appeared to be fine. I can get to both the public and scp login panels, but when loggin as an agent I keep getting a...
View ArticleMissing tickets
I seem to be having an issue with missing tickets. Currently on 1.10 stable, this is what is happening:1. System fetches email2. Ticket is created3. Email is sent with notification (ticket is...
View Article[resolved] Make default ticket status when agent replies to a ticket...
Just updated to v1.10 and looking for a way to implement a mod I had on previous versions which allowed me to have the default ticket status when an agent replies set to "closed"It there any way to do...
View ArticleMagento 2 and osTicket integration for user registration via api
I am looking for an api to create/register the new user. I want all my Magento 2 users registered with osTicket (osTicketv1.10 Installation), so whenever any new user registers, the same data would be...
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Editing organization information
Hi guys,In organizations.I would like to edit as per picture below, could someone advice is this possible? Is it just editing a form? if not do I need to edit a certain file?
View ArticleExporting Search Results
I have a custom field for location under the Ticket Details form. Since we updated to 1.10 about a month ago when exporting a search the column with our custom field is empty on the exported results....
View ArticleOSticket 1.9.14 Daylight Savings time.
My tickets say an hour early to what actually time is. I see there have been a few tickets open about OSticket and the times being wrong. I have read what I could find and tried their fixes with no...
View ArticleTime zone Issue
osTicket Version v1.10 (901e5ea) — Up to date Web Server Software Apache Phusion_Passenger/4.0.10 mod_bwlimited/1.4 MySQL Version 5.5.44 PHP Version 5.6.25 issue : Time zone is properly set in server...
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Time issue
Ever since DST started, all of our ticket time stamps have been behind by one hour. My users reside in a timezone that does not do DST. As far as I can tell my time settings are consistently set,...
View ArticleRedirect after Claim
Can anyone help with which line to look at for modifying the redirect once on ticket view and I claim the ticket.Its more natural to once claimed remain on the view instead of currently redirecting...
View Articlercron still not working
Ho cercato di guardare tutti i post su di esso, ho trovato su google guida da tutte le angolazioni, ma non e-mail non viene a me quando sono offline.Ho seguito la guida a questo link e ho corretto Task...
View ArticleCreating New user issue
When I go to profile to create and add a user by going to, Users>User Directory>Add User to add a user, the Form to enter details doesn't show up.Please let me know how to solve this...
View ArticleClose Answered Tickets
In general people contacting our support desk are very polite and if our response fixes the problem, they reply with a "Thank you" email.Normally I close / resolve tickets when I reply with a solution...
View ArticleNot receiving email notifications
Hello Guys,When the ticket is assigned to Agent and Team, only the assigned Agent received the updates from the requester. Can you guys help me to make the assigned Team receive also the updates?Here...
View ArticleHow to edit homepage
hi everyone,i want to ask some question about edit homepage. so, i want to edit this sentences"Welcome to the Support CenterIn order to streamline support requests and better serve you,we utilize a...
View ArticleLose settings language
Today i opened the test system and i lose the setting language.I download the new file it.phar and it put in the i18n folder but the system don't save the correct language.Best regards.Claudio
View ArticleDepartment wise Predefined Subjects
Is there any MOD for predefined some general subjects(dropdown) for different different Department and current subject field if not available in predefined as a Others. If not can anyone help me on...
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