osTicket v.1.10 Printing problem
Hi,Installed osTicket v. 1.10, and everything works fine except printing content of ticket.When i click on Print button i get new window in browser with this text:Could not find PostScript font name:...
View Article"Valid CSRF Token Required" on login.php agent page
Hello,I use osTicket v1.10 in PHP v5.6 on MySql 5.4 with ApacheThe installation is ok.But i have a problem to login admin in agent page (/scp/login.php) i have a this message "Valid CSRF Token...
View ArticleDynamic Field
Hi,I have recently created a custom list with some labels. When a user create a ticket, they can choose one of them with a drop-down list.I would like to when a user choose a label in this drop-down...
View Article[core]: Upgrader Error
Hi all. I get the following error when trying to upgrade OsTicket. I am unable to rollback either. Please could someone be kind enough to assist with this. [core]: Upgrader Error[/** * @signature...
View ArticleClik here to view.
[SMALL MOD] On-Hold Status (OST 1.10)
Hi,I read that alot of people are searching for a on-hold status with a tab, so i decided to make a small mod/tutorial for it.Step 1. Create a ticket status in the "Custom lists" tab.We call this...
View ArticleSending alert to external ticket system when ticket is redirected
Dear All,In our use case, our client has a ticket system. We use OSTicket to gather tickets from the client ticket system and its partners through our interface and redirect the requests to our...
View Articleclass.dept.php - getAlertEmail() possible bug
Hi, it looks to me as if there is a bug in the getAlertEmail() function in class.dept.php.around line 147 it has $cfg->getDefaultEmail(), which surely should be $cfg->getAlertEmail() ??Otherwise...
View ArticleMany features works if accessed through Mobile Browser else gives error
Hi,Many features gives error if accessed through Chrome or Firefox on laptop but are accessible via mobile. Task CreationChange UserDelete UserNumber Sequence, infact gets sql error if access through...
View ArticleAllow user to see certains tickets
Hi,I actually have an help topic personnal and inside there is a drop-down list with different choices (marketing, communication, sports etc....). I would like to allow a user (and not an agent) who is...
View ArticleHow to use custom forms??
i have created custom form but when i acces to th ticket i can´t see nothing.please, somebody could help me?
View ArticleMIssing Company name in Print ticket
Hi All,After installing OSTicket V 1.10 (901e5ea)In ticket print and Task print its missing the company name right below the logo image.It should be printed left and on the right side the date and...
View Article[resolved] OSticket 1.9.14 Daylight Savings time.
My tickets say an hour early to what actually time is. I see there have been a few tickets open about OSticket and the times being wrong. I have read what I could find and tried their fixes with no...
View ArticleAutomaticlly add a CC to any sent out tickets
Hello, I've been trying to get osT to CC a different email for every ticket email that is being sent out. My problem is very similar to the problem in this thread...
View ArticleSend email notifications
Is there a way to configure OSTicket to send staff emails if a ticket status changes from Closed to Open?
View Articleusing shared mailboxes in office365 for tickets
Anyone know if it is possible (and if so, how) to use shared mailboxes in office365 for ticket tracking in OST? I'd rather not have to purchase a new license for each address I use to segregate...
View ArticleSome email not creating tickets
Hello Helpful People!We currently are using osTicket to retrieve email from a dedicated inbox. It's been working great for the past several months and haven't had many problems until now. We noticed...
View Articlecron.php not fetching e-mails
osTicket Versionv1.10 (901e5ea) — Up to dateWeb Server SoftwareApache/2.4.7 (Ubuntu)MySQL Version5.5.50PHP Version5.5.9-1ubuntu4.21 I've setup a cron job to run and it does show that it completes in...
View ArticleAllow clients to view ticket replies without logging in
Currently when we send a reply to a user, the user gets just our reply in the email. They would want the full thread if this was possible but I don't believe it is with osticket.It is beginning to be...
View ArticleDeleting Guest Users Carried Over from 1.7
Hello All,First post on the osTicket forums here, we recently upgraded our osTicket installation from 1.7 to 1.10 and are loving it so far. We just are looking for a way to remove certain guest user...
View ArticleClik here to view.
Blank pop ups on version 1.10
Hello, i hope you can help me with my problem.I installed osticket v1.10 and everything worked fine, except that i get blank pop ups when trying to create a new ticket or assign a ticket, even when i...
View Article