looking different
I am using osTicket 1.10,front page is looking different as given in the attachment, How can I get the new view of this
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Exporting list of tickets has my custom field, but all values are blank
Hello,I am having an issue with the CSV export functionality from the ticket listings.In short, I created a custom field of type 'choices list' which appears on the 'edit ticket' view and which seems...
View ArticlePossibility of viewing Help Topic column in the tickets grid
Is it possible to customize the tickets grid in the Open, Overdue, My tickets pages to add a column? It will be of great help for our Agents to view the “Help Topic” column in these pages.Thanks.
View ArticleError when executing cron job
Hi,in order to import email messages to osTicket v1.9.15 even when no agent is logged in, I setup a cron job according to your instructions. For my hosting provider and how I placed the osTicket files...
View Articlehow to show knowledge on home page
HiI have created a category and added some faq in knowledge. I want to show them on home page can i know how to show FAQs on the home page publicly
View ArticleDB Error #1054
Buen día soy nuevo con la aplicación, Instale osTicket Pero Al Momento de Hacer las que me da el error # 1054, adjunto pantallazos, ojala me puedan Ayudar gracias.
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[core]: Upgrader Error
HiWhen updating to v1.10 I get up to "simile #4" and then the following error is reported in the Os Ticket error log:[core]: Upgrader Error[UPDATE `ost_thread_event` A1 LEFT JOIN...
View ArticleStatistics -> after Upgrade 1.9.12 to 1.10
Hi,im not sure if its on purpose but,After Upgrading to 1.10 today, We are not able to see the Ticket Statistics of the other Agents anymore. (Screenshot)Please just let me know if its on purpose or if...
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Custom Status Field
I am looking to add a column to Tickets-My Tickets in the Agent console. I would like to add a column for Ticket Status. I have attached a photo of where I would like to add the column. Is there a...
View ArticleMail Fetch Failure Alert
I am receiving 'HelpDesk Alerts' every 15 minutes (which is flooding my inbox). No settings have been altered within osTicket system (version 1.9.2) nor our email server. Can anyone assist with this...
View ArticleHow to prevent duplicate tickets and threads
Since around March of this year our osTicket system started posting duplicate tickets and duplicate threads.I've tried everything method I know of to troubleshoot and identity where and why this is...
View ArticleMake Email not required
Hi all We use osTicket in the background, user interaction is only by email or phone, no access to the portal. With our phone customers it can sometimes be that they dont have an Email address (or...
View ArticleUnable to connect to the database — Too many connections
For a week now I've been getting the following 'osTicket Fatal Error' seemingly at random and pretty much all parts of the system:Unable to connect to the database — Too many...
View ArticleFrench translation (fr.phar) bug
i installed the French translation fr.phar, it seams to be working but i get a php error if i go to end-user front page and click on Sign In "Connexion" then i get a php error :Got error 'PHP message:...
View ArticleBugfix: redactor > translation of missing strings or languages
Because of the different redactor packages and translation strings in different places some redactor elements are not translated. Here is the solution how you can add your own language files to...
View ArticleMySQL and PHP version requirements for osTicket v1.10 (stable)
What are the minimum version requirements for MySQL and PHP for running successfully osTicket v1.10 (stable)?I experience SQL errors with my current versions of MySQL 5.5.55 and PHP 5.5.38.With...
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Redactor Mod with Bootstrap Integration">DMT "RISA": Responsive osTicket > Redactor Mod with Bootstrap Integration
Hi there, today I like to present you our final redactor modification, based on redactor 10.2.51. Bootstrap integration2. Font Awesome integration3. Glyphicons integration4. Inline styles <div>...
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Knowledgebase with subcategories and manual order">DMT "RISA": Responsive osTicket > Knowledgebase with subcategories and manual...
Hi there, we extendend the knowledgebase and its design. Now you sort them manually by entering order numbers. If more categories have the same order number, they are sorted alphabetically. We are...
View ArticlePlesk on ubuntu whats the best PHP version to use ?
i am going to be running 2 languages on osTicket v1.10 English and French.i did try php v5.6.30 but im getting php errors when using the language buttons if i swap the language more than ones on a page...
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