Clik here to view.
translation missing for some pages and words ?
I'm running on osTicket 1.10 and have languages English as default then i have French and Deutsch (German). im where can i translate this part of the login pages?French:Deutsch (German):is there any...
View ArticleCan not fetch Email
HI,' have set up our email address and settings for Outlook .com the settings save and appears to have connected to the mail server ok but no emails are being fetched.
View Articleknowledge on home page
HiI have created a category and added some faq in knowledge. I want to show them on home page can i know how to show FAQs on the home page publicly
View ArticleTransferred Tickets
As an Admin I would like to know details of all Tickets which has been Transferred from one Dept. to another / one team to another.Even if it from the Database, not an issue... If you can just point me...
View ArticleWhere exactly do Tickets and Threads get Inserted Into Database?
Can anyone tell me exactly where, in the overall code files, the insertion of new ticket records and the insertion of thread records is performed?Are there multiple places that actually execute the...
View Articlecannot complete install of osticket due to missing ost-config.php file
osticket ver 1.10PHP 5.6download and extracted osticket. copied, via FTP, all files in "upload" folder to server, www.domian.com/osticket. renamed ost-sampleconfig.php to ost-config.php and copied to...
View Articleauto-assign a ticket without assigning it in the help topic
How do I auto-assign a ticket to a single user on the computer to attend a request without assigning it in the help topic ?.For example, I have 5 people in support in 1 team, but I want the tickets to...
View ArticleSMTP with ovh
Hi everyone, i m just trying osticket and seems really good.i just installed os ticket 1.10 with php 5All work like a charm but i have a probleme to send message.My "domain.com" is in OVH and the...
View ArticlePrimary Contact - New Tickets
I know this issue seems to have been discussed many times. However, I was wondering if anyone has any workarounds for this issue. Basically, we rely heavily on Organizations in OS Ticket. Each...
View ArticleCustomizations
I bought the theme and I'm having trouble editing those fields. Translate or change the description. Would you help...
View ArticleUnable to fetch emails
Hello, I am unable to get the fetching of emails to work properly. I've configured all of the settings under the emails tab. I can successfully send test emails from the OSTickets interface but when I...
View Articletable ost__search is missing
Our installation of OSTicket 1.10 seems to be working just great, except when we try to search for tickets. Then a DB Error #1146 is generated, and the following output gets sent to the administrator...
View ArticleProblems downloading version 1.10 from osticket home page
HelloI have a strange problem after downloading from the official link of the osticket page what would be the stable version of 1.10, after decompressing it and uploading it to begin with the...
View ArticleosTicket v1.10 DB Error #1054
Hello everyone,My installation (fresh)Version osTicket: v1.10 (901e5ea)Webserver: Apache/2.4.10 (Debian)MySQL: 5.5.54PHP: 5.6.30-0+deb8u1DB Error #1054[SELECT A4.`staff_id` AS `lock__staff_id`,...
View ArticlePop-up messages
Why is that the user is not notified if he/she successfully created his/her account? I reviewed the code and I think it wasn't included.Will you assist me to do that? Any help is acceptable. Thanks!
View ArticleProfile Picture
Hello! I want to add a feature that users can upload a profile picture so that admins of my osTicket can easily recognize them. Can someone please help me? Thanks a lot if there's one. :)
View ArticleValidation
I tried to create an account in my osTicket that is similar to a previously saved account. (I was actually debugging that's why I'm doing this)What I wanted to see is if my osticket will notify the...
View ArticlePrevent Redactor From Stripping Tags
Greeting,I want to modify my landing page, adding some <div> and class. I've using <> button on editor, but the tags still stripped. Is there any way to allow some tags?Thanks.
View ArticleEmail's are not being fetched completely(100%)
Hi Team,Good Morning.We are using Os ticketing tool for our supporting system.We have configured Everything successfully. The main problem is that, the tool is not fetching the 100% of the emails from...
View Article