Upgrade from Osticket 1.9.12 to 1.10
Hi,Currently, I use ver.1.9.12 with some customizations the templates and i want to upgrade to ver 1.10. How i still use my current customizations after upgrade process? Is it possible? What should i...
View ArticleOSTicket v1.10 Merge / Duplicate Ticket mods attached
I am attaching a Merge modification for OSTicket v1.10 (901e5ea). - The replacement PHP files.- The SQL needed (if you changed your ost prefix from ost_ to something else then you will need to modify...
View Articlesession_start() error resulting in redirect loop
I'm getting the following PHP errors reported in the PHP error log when initially (auto) logging in - I do have some hackery of the login system elsewhere so that I can get single-sign on with the rest...
View ArticleTo configure external SMTP server for outgoing and incoming mails
HiI am using OSticket-1.6.0 for past 5 years and it is going on very well.For all these years I was using internal SMTP server and the system is going on well.But recently we migrated to external mail...
View ArticleRequest: Update form on responce
Ok, so half my tickets are sales, and they need tracking (pending quote, quoted, accepted, invoiced, ordered, installed) Now i have a custom form for this and a list and that all works nicely. I also...
View ArticleAfter posting note in ticket the ticket closes and goes back to the "my...
Hi,has anybody got a fix for the above, basically after posting a note the ticket closes and goes to my tickets screen, now in previous versions the ticket stayed open on the screen and not back to my...
View ArticlePasting from Outlook large gaps in text
Hi All,as above when pasting from outlook 2016, Win10 we now see large gaps between text. Is there a way to stop this happening?
View ArticleExport only pulling the top two tickets
I made some changes to my custom lists. The custom fields are now populating the columns in the CSV file, but now import is only pulling the top two rows. Using the following:Reporting pluginosTicket...
View Articlev1.10-rc3 - Tasks not sending email
osTicket version: v1.10-rc3Apache 2.4Mysql: 5.5.49Php: 5.6.22.0+deb8u1I have configured the tasks alerts & notifications, but upon any task activity, I do not see any email being generated.Watching...
View ArticleosTicket v.1.10 - Knowledgebase/FAQ link & attachment removal problems
Hi,I have two problems regarding FAQ content:1. Have several FAQ from different Categories that have visible links on Homepage ("Featured Questions" section). User with agent roles can open those links...
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error when open new ticket
Hello guys i need your help..i have osticket installedwhen i try to open / sign in to my osticket with "open new ticket" link or "sign in" link i got a problem422 error unprocessable entityI've spent 3...
View ArticleKnowledge Base - Public vs. Private
OST V1.9.7I am creating FAQ and other knowledgebase items.I see there are 2 levels of visibility: Public and PrivateThe Private is visible to agents only.I think it would be great if there were 3...
View Article$10K bounty for OSTicket development
Hi,We have a budget of USD 8K - 10K and are looking for a freelance OSTicket developer to branch the latest OSTicket build and add/change the following. 1. Jira integration. Ability to report issue to...
View ArticleMail connection after restore
HelloI took a back up from the files and database and restore them in a different local serverthe problem is after restoring the following error coming on all the pages"Warning: mail(): Failed to...
View ArticleHelp with MySQL query to pull data for reports from osTicket 1.8.1
Hi there,I am happy to have discovered osTicket and I am about to introduce it to my IT dept and another non-IT dept in my organization. I am running osTicket 1.8.1. One important usage is for...
View ArticleTicket's text is been trimmed by osTicket
Hi all,We’ve recently installed osTicket in our institution to support our clients. Nonetheless, after having it running fine for a month, we’ve just realized that in some tickets from our clients, or...
View ArticleTask emails not working.
Hi all,I understand people have been having similar problems with this on OSTicket version 1.10 RC3, but i am having issue with this on productive 1.10.When a task is created department members and...
View ArticlePhone field not shown in staff view
Hello everybody,I contact you because I've an issue with osticket 1.10.basically customers fill the phone field, but doesn't appears in the agent view.How can I do it?Thanks in advance.Pablo G.
View ArticleLinks for Passwort Restore are wrong
Yesterday I updated to v10.1 and I noticed, that the link for password recovery (sent per mail) is not working.The link for the new password is displayed as it should be but the link behind starts with...
View ArticleBackup Procedure
Hello,Can anyone point me to a backup procedure for osTicket ? I'm assuming there will be an SQL database backup to schedule (to dump the contents in a file) and a few directories to backup. I'd just...
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