SMTP problem - Client host rejected & cannot use authentication
Hi - The system log is showing errors for email sending with the following text:"Unable to email via SMTP::587 [] Failed to add recipient: [SMTP: Invalid response code received from server (code: 554,...
View ArticleFetch IMAP stop working after few minutes
Hello,I'm using OSticket 1.10 + Apache 2.4.2 + PHP 7.1.7I configured IMAP on my exchange with Fetch all 1min.I did some testing, and It's works for 5min then Fetch stop working and all email keep in...
View ArticleShow HTML in Knowlege base
Currently I am writing up some tutorials for my staff on how to use different aspects of wordpress. I need to display HTML in the knowledge base. But everything I've tried so far, doesn't seem to work....
View ArticleGmail SMTP troubleshooting guide
I see a lot of questions about this, and I went through some headaches setting this up myself and the docs for osTicket are abysmal, so figured I'd write this up.First thing to do is to read through...
View Articleclass.export.php include internal note
I want to include the latest internal note in an extra column in the csv export as part of reporting. Anyone know how to do this? I have managed to add the closed date but i can't see how i would add...
View ArticleAgents & Users tickets
Hi!!I want to know how can I see in the Agent Panel the tickets created by a user. I did a modification to put my email as an agent and as a user, so, I want to see in agent panel the tickets created...
View ArticleosTicket v1.10 Thank you page not loading http 500 error instead.
I recently upgraded from osTicket 1.8.0.2 to 1.10 and now when you create a ticket it goes straight to HTTP 500 Error. Link at the top still says open.php but the ticket is still created with no...
View ArticleAndroid Studio - Client Interface Integration
I was wondering if anyone can point me to the direction of getting the integration source code for android app integration through Android Studio for client interface only, means clients should be able...
View Article$10K bounty for OSTicket development
Hi,We have a budget of USD 8K - 10K and are looking for a freelance OSTicket developer to branch the latest OSTicket build and add/change the following. 1. Jira integration. Ability to report issue to...
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CLIENT replies to ticket not appearing on AGENT side
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica}p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; min-height: 14.0px} Hi guys appreciate if anyone can help me out here. So...
View Articlecustom form with date/time field gives a problem when using as variable in...
Hi,i have made a custom form with a date and time field. When i am using the variable in a email it gives a wrong output its always 01-01-70 01:33 no mather what the input is. In the ticket dashboard...
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Multi LDAP authentication and LDAP Sync (1.2)
Plugin for OS Ticket that allows for authentication with multiple domains and servers for agents and/or clients on osTicket also syncs user defined attributes from AD LDAP. The software is beta but...
View ArticleResponse time is showing zero for some of department
how to calculate response time and in my osticket response time is coming zero for some department even they are active now.What should i do..please help me for this
View ArticleFormatting API tickets
Hi,I have looked at the various documentation for the API, but still seem to be having trouble getting the resulting ticket description to be formatted correctly. I apologize if I have missed...
View ArticleHow to set up knowledgebase so that you have to be signed in to view
System info: osTicket Version v1.10 (901e5ea) — Up to date Web Server Software Apache MySQL Version 5.5.53 PHP Version 5.4.26 I'm trying to set up a couple pages in the knowledgebase, but we want to...
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Incorrect Time Format after Upgrade to 1.10
Hi guys,I just recently upgraded from 1.9 to 1.10 (901e5ea). The upgrade went smoothly and everything is working perfectly, except for the time formatting.Under Date and Time Options in Settings, I...
View Articlereference where the files are located
Good afternoon! Again, I want to ask, how you can specify when submitting a ticket in the form template resource reference where the files are located?
View Articlenot working: reopen resolved tickets with closed status
I'm using:ost v1.9.15ubuntu 14.04.5php 5.5.9apache 2.4I have the option to reopen a closed ticket that is on a resolved state (closed state) on but it's not working. The message is received on the...
View ArticleGetting Valid CSRF Token Required on new installation
Hey guys,I just installed OSticket 1.10 on a Fedora 26 running PHP 7.1.7 and when I tried to login to the scp it said:Valid CSRF Token RequiredI looked around and tried what they say on this...
View ArticleDo Not Show Topics But Have DIfferent Links To Forms
I want to set up a few topics, but remove the option from the open ticket form and have different url's that link straight to the topic open ticket page.Does this make sense?I am trying to set up forms...
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