Change primary ticket button - post reply / internal note
Hi together,in our daily work we mostly just update the ticket by using the internal note function,often with informations that should be only readed by internal staff.Unfortunately the first present...
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Search field
We use osticket for our company. In forms we have a label named site name . I have added lots of sites . When someone want to select a site from that list it only searches by 1st letter. How do I set...
View ArticleGreeting
Hi everyone, I'm a newbie there and I'm interested in this forum a lot.How can I get much knowledge as you guys? :D. Thanks.
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Can only add limited number of site names
I have a ticket field in osticket. I need to add 1020 site names into it. But it only allow me to enter like 925 names. After that if I copy more names to it all the names are disappearing. IF there...
View ArticleHow to link Custom Lists to forms
Hi,Can someone help me how to link custom lists to forms?Currently I'm using OS v1.10Thanks,Mahathir
View Articlecron.php on MacOS (OSX)
Hi Guys,I'm currently using Autocron for mail fetching, but there are many times when I'm too busy to browse around (show activity on the site) to activate Autocron.Tried to set up cronjob, but I just...
View ArticleModify Help Topic field
Hello everyone, when creating a ticket, in the help topic field I would like to allow you to paste a value to generate a search and to display the list of fields that meet the condition.
View ArticleShow HTML in Knowlege base
Currently I am writing up some tutorials for my staff on how to use different aspects of wordpress. I need to display HTML in the knowledge base. But everything I've tried so far, doesn't seem to work....
View ArticleUser Reply is not recorded in the Ticket
Hi,I'm using SMTP server to send email to user, and my agents email is different for which I've also enabled POP/IMAP for retrieving the emails in OsTicket. but the reply to tickets by user is not been...
View ArticleInserting publicly accessible KB link into agent's reply
When an agent wants to insert link to a KB article they browse/search "Knowledgeable" for that article and the only way (that I see) to get link is to copy it from browser's address bar. So result it...
View ArticleInline images from HTML emails are not being displayed in staff view
Running OS ticket 1.9.3 on Apache/2.2.25 with PHP 5.4, database is MySQL 5.5.20Emails are pulled via POP3 from an Exchange 2013 SP1 server, emails are created in MS Outlook 2013 SP1 and are in HTML...
View ArticleTask emails not working.
Hi all,I understand people have been having similar problems with this on OSTicket version 1.10 RC3, but i am having issue with this on productive 1.10.When a task is created department members and...
View ArticleFormatting text not quite working
We are running osTicket v1.10 When I highlight some text and choose to format it - as on this ticket, it worked with the old version, but not with the new one. It works on yours fine.When looking at...
View Articlecustom form with date/time field gives a problem when using as variable in...
Hi,i have made a custom form with a date and time field. When i am using the variable in a email it gives a wrong output its always 01-01-70 01:33 no mather what the input is. In the ticket dashboard...
View Article"Open" ticket view - can we change fields?
Server InformationosTicket Versionv1.9.4 (c18eac4)Web Server SoftwareApacheMySQL Version5.1.73PHP Version5.3.3I am still getting to grips with the many changes on 1.9.4 which I love. We are using the...
View ArticleosTicket and AdminLTE
Hi all!Because I think that the osTicket UI could do with some overhauling, I decided to start working on integrating AdminLTE in osTicket.AdminLTE is an open source admin panel, complete with...
View ArticleTICKETS NOT DISPLAYING ON THE AGENT TICKET DASHBOARD
Please I have an issue that requires an urgent attention. When clients create tickets, the details is not displaying on the agents ticket dashboard. (The Notification tells the numbers of tickets...
View Article[resolved] SMTP problem - Client host rejected & cannot use authentication
Hi - The system log is showing errors for email sending with the following text:"Unable to email via SMTP::587 [] Failed to add recipient: [SMTP: Invalid response code received from server (code: 554,...
View ArticleHow to send alert when ticket assigned through "Claim on Response"?
I want to set my system up so that when a ticket is assigned due to Claim on Response, an email is sent to let other agents know who has claimed the ticket.At the moment I have a Support department and...
View ArticleUpdate is frozen on the "pending page"
The only page we can get to is the log page. DB Error #1146 is the latest.Looking for more useful data we downloaded the error log which is attached.Any insight in to why this seems to have failed...
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