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Ticket User Name created from email fetching
We are using v1.9.12.We have activated email fetching by CRON job. So far is working fine.For tickets created from email fetching, we notice that the "user name" will be copied from the email sender...
View ArticleMigrate Tickets between users
Is there a way to easily migrate tickets between users. I've enabled LDAP/AD and need to migrate their old tickets to their new AD accounts. Thanks in advance. :)
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HOW TO CHANGE THE HEADER MENU BAR
Hi All,I need help on this... i want to edit the header menu bar but i cannot find the php file. When i view the source on IE or Mozilla i can see the script but i cannot find the php file on the...
View ArticleUpgrading from 1.9.12 to 1.9.14
Hello!I was wondering what is lost during the upgrade.Language packs remain untouched?Any customizations like DMT Free Responsive Theme "Extended Basic | Great Pumpkin" Stable 1.0 for osTicket 1.9.12?
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DMT Free Responsive Theme "Extended Basic | Great Pumpkin" Stable 1.0 for...
Great Pumpkin is on the way!We are proud to present the stable version of our free responsive theme "Extended Basic".It's codename is "Great Pumpkin" - guess why...It's fully responsive and works fine...
View ArticleResolved/Closed Tickets alerts not coming
Team,We have installed latest osticket 1.9.12 and its working fine. But when we are closing ticket, we are not getting any email alerts. We checked the setting, everything is fine as you...
View ArticleAttachment issue
Hello Team I have installed OS ticket in windows 2008 R2 Iam not able to attach any files from Admin or agent.server details are following.Server InformationosTicket Versionv1.9.12 (19292ad) Upgrade—...
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Add %{ticket.variables} to mail subject
Hello,My osTicket version:I am trying to add the value of a custom field in the mail subject received by the agent but I obtain the following message:I created a custom form like below:I follow what is...
View ArticleFile is too large error.
I have found many users asking how to increase the file size but even through I’ve done all the steps I still can not get this to work.My system:osTicket Version v1.10-rc.2 (231f11e) — Up to date Web...
View ArticleBug report (?) New agents all get ''Access denied'' if I create the password...
Hello,I created a few new employees (agents). They all systematically get an Access Denied message on the agent login page.Here's how I created them: Agents > add new agent I fill in the fields and...
View ArticleUser name and telephone number for subsequent tickets
I'm using ost v1.9.8 for this purpose.I've created multiple tickets using the same user email address, but with different user name and telephone number.I found that for subsequent tickets, OST will...
View ArticleAdd a line break between help topic/forms and the captcha fields on new form...
Quite a simple request, but how do I add a line break between the "Help topic" field and the captcha? For me, especially when there are forms attached to the topic, having absolutely zero gap between...
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Tasks not working right under IIS [all versions of 1.10rc#]
Is anyone else running IIS (I'm running 8.5) having issues with Tasks losing their css in the new 1.1rc releases?After adding a task:Viewing the ticket seems to be okay. Click ing on Task tab works...
View ArticleStatus Column
I am looking to add a 'status' column on the staff and client ticket lists.How can this be done?
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Choice a department when you are creating a ticket
Hi Can please help me to find how the customer can select from a list the department when they are creating a ticket?Thanks,DG
View ArticlePurging of User directory entries
Dear,I need to purge User directory entries under Users tab which i don't need anymore.Currently i need one year data. I tried to delete the same from frontend but its taking so much time.Can anyone...
View ArticleGood bye...
Unfortunately the time has come for me to bid farewell to OSTickets. I still think it is a great platform with lots of potential but with the lack luster development and number of issues that have...
View ArticleNumeric Usernames not working
I am using the latest stable version of osticket and I am trying to create users whose user id is purely numeric ( eg: 1045374) . Alphanumeric and alphabetic usernames are working without issues....
View Articlebug in Ticket::lookup()
when i click on "closed tickets" in our system, it just displays 20 Tickets, doesn't matter which order i choose.i just upgraded to german modified 1.9.11after some reasearch it turned out, that line...
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