Howto remove ext. telephone field
Hallo, please any advice about howto remove the ext. field related to the telephone information? This extra field is useless in my country.Thank you for your attentionRegards
View ArticleAdding Organization Column to Open Ticket Overview
I added a custom form that allows an organization field to be a part of a submitted ticket. Any idea what table this will be stored in or how I can access this data? I have successfully added a Help...
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Multi Domain LDAP plugin for osTicket v1.10-RC.2
So after many hours of had work I made a ldap plugin with support for multiple separate domains.It even combines the searches as one search..As you can see by the configuration plugin page each...
View ArticleReporting on task close date
When I run reports on closed tasks it is only giving me option to run by create date not close date. Any ideas how I can run a report for tasks closed for a specific date range?
View ArticleDoes anyone know where to Change the value for this field?
Trying to find out where i can change the value of "Post Reply" ---> ResolutionThank you in advanced
View ArticleActivation email not going out to the end users
Hi We are using the Os ticket version 1.9.14 and trying to register end users from the staff panel.But the end users are not receiving the account activation email. How do we solve it?Regards,Mukesh Beri
View ArticleHow can we register multiple users in one go
Hi,We are using OsTicket 1.9.14 and want to register about 500 users in one go. We know we can upload a CSV file to import users but that is not sending out an activation email to the users.How do we...
View ArticlePlugins not appearing after dropping into includes/plugins folder
Hi,I'm trying to get the auth-ldap and storage-s3 plugins to work. I've dropped the phar files into the includes/plugins folder - but when I go to the Admin UI of osTicket, I don't see the plugins...
View ArticleUpdate from osTicket v1.10-RC.2 to RC.3
O noticed there was RC 3 tried to install it but got a blank page after upgrading. Suggestions?
View ArticleUnable To Configure Email with Office 365
Hi All,My OS Ticket (1.9.14) is hosted by Network Solutions. I've tried to configure POP/IMAP and SMTP, unsuccessfully. I've tried PHP 5.3, 5.4 and am currently on 5.6. I haven't tried 7.0 because I...
View ArticleOsticket does not accept emails .co
Osticket does not accept emails .co domains in the backend administration. Our domine is www.icconstructora.conote: post edited by moderator to remove html formatting (ntozier)
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Add a colored column (field) according to the selected item.
Good morning,to identify with a clear way a device I thought it's good to use color in the forms. The scenario is, I have several printers and as the user don't know the name of them to report an issue...
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[MOD] Inline PDF
So, I've finally upgraded, and wanted to restore my previews mod, but didn't want to have to generate preview images again.. that was horrible and sometimes didn't work. This time, I've spent a few...
View ArticleGmail issues with POP/IMAP and SMTP
Hello, I've browsed these forums and elsewhere online extensively and tried about every solution I could find and I'm still experiencing issues with Gmail's configuration. I'm running OS Ticket...
View ArticleUpgrade v1.9.14 to v1.10-rc.3
Hey folks,is it recommended to Upgrade? And how stable is the rc.3? Can i directly upgrade from this version and does it works like a normal Update described in...
View ArticleCant install OSTicket on shared hosting
Hi,I am trying to install OSTicket on shared hosting. I am currently running OSTicket on my localhost where it works fine but when i tried to install it on the hosting server the installation page...
View ArticleEmail setup questions... confusion about how it works.
The way I'd like to set up osTicket is with two emails...One email for our clients to send the ticket to e.g. postsupport@mycompany.comAnd another email that sends the alert to my team when we get a...
View ArticleA few questions regarding Teams and Response / Alert emails...
What I'm looking to accomplish is to have a new ticket created by a client. Then the new ticket alert email goes to a specific team based on the Help Topic. Then one person picks up the ticket and...
View ArticleRC10.2 Customer ticket list page
There used to be a page for a customer to see all their tickets when they logged in with one ticket's information. Will that be making a return or does it need to be turned on somewhere?
View ArticleError 503 in Magento
Hello,We are getting Error 503: Service Temporarily Unavailable page after extension installation via Magento Connect or scheduling a backup.Please help to resolve this with your best solution.Thank you
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