How can we see the name of the department on the tickets page?
Our staff is accessing the page of tickets and the only column that appears is ticketdatesubjectpriorityfromassigned tohow do we add a column of department on this page. It used to be there in your...
View ArticleCreate New Ticket using API - not configured URL
I'm trying to use the API to create a new ticket using the script at http://osticket.com/forum/discussion/9303/valid-api-key-required-trying-to-create-a-ticket-via-api However I'm stuck with...
View ArticleSecure connection if web server and MySQL on different servers
I'm on ost v1.9.8I read the following topic.Web server and MySQL on different servershttp://osticket.com/forum/discussion/7006/web-server-and-mysql-on-different-servers@phantomofrussia has confirmed...
View ArticleChanging User email address
I cannot find an option to change a user's email address. Have I missed it or there is indeed no way to change it?Looking at the actual database, I cannot see any reason for this restriction.I...
View Articlehow can we increase the page size?
HI,The default page size maximum allowed is 50 as of now. If we want to view 500 users on user directory page to register them together how do we do it?Is there a way to increase the page size more...
View Articleactive directory and groups
Hi,it is possible to exploit an automatic routing, such that the ticket is attributed directly to a certain AD groups?Thanks
View ArticleTime + X Variable to define SLA in auto ticket response by user
Hi All,I am using OST to receive and manage manufacturing orders. I receive orders from across the country (Australia) and would like to be able to configure a variable for each client (user) email so...
View Articlegetting html tags while creating new ticket through API
When i am posting new ticket through json API parse i am getting the html tags also in the message option. What i am actually trying to do is, I have created a form which take value of client name,...
View ArticleImport Users will overwrite existing Users
I'm on OST v1.9.8We already have some Users in the OST.When we use the Copy & Paste function of "Import Users", found that duplicate Users will always overwrite the existing ones in OST.Is there an...
View ArticleREMOVE TAB Assign Ticket
Hi,is it possible to remove tab 'Assign Ticket'?For our management is sufficient to implement only the transfer of the ticket, so the presence of the tab could create management errors.
View ArticleAttachments in new ticket cannot send via email.
Hai,While creating a new ticket, files can be attached to the ticket. But now the files cannot be send via email. Is there any way to send the attached files to the email. Any modifications to the...
View ArticleTicket Filters...
I believe that i read in a past post that ticket filters including the help topic was not working correctly in 1.9.4. I have two ticket filters that check the help topic and building location. All...
View ArticlePlugin creation
Is there a guide or wiki or something that shows the basics of creating custom plugins?
View ArticleCustom Email Password Template
Hi everyone , i'm trying to custom the template sent by osticket when a user doesnt remember his password.I already checked in emails tab-->templates , but it seems not to be there .Does anyone...
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DMT Free Responsive Theme "Extended Basic | Great Pumpkin" Stable 1.0 for...
Great Pumpkin is on the way!We are proud to present the stable version of our free responsive theme "Extended Basic".It's codename is "Great Pumpkin" - guess why...It's fully responsive and works fine...
View ArticlePlease take a minute to delete setup/install directory (../setup/) for...
Hello, I have upgraded to the latest version v1.10-rc.3 and the message "Please take a minute to delete setup/install directory (../setup/) for security reasons." will not go away under the admin...
View Articleduplicate link
HiIn many cases, when I receive notification of the new notification , I get such a link :http://support.itrevolution.hu/osticket/upload/scp/http://support.itrevolution.hu/scp/tickets.php?id=658System...
View ArticleWhy Internet explorer cannot display the webpage error windows 8?
Our Certified Technicians will diagnose and troubleshoot problems along with your Internet Explorer browser and repair all errors. • Installation /Un-installation of web browser •...
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New Responsive User Interface "RISA" for osTicket 1.9.14
Many of you are using our free responsive frontend theme for osTicket 1.9.14., it was downloaded til today over 3700 times. After releasing it, we started a little bit later with the developing of a...
View ArticleUpgrade v1.9.14 to v1.10-rc.3
Hey folks,is it recommended to Upgrade? And how stable is the rc.3? Can i directly upgrade from this version and does it works like a normal Update described in...
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