E-mail notification on ticket status change (closed, resolved, etc)
Hi there,I'm looking to have our installation of OSTicket send an e-mail when a ticket status is changed (i.e.: when it's resolved, or closed, or another custom status). Can someone point me in the...
View ArticleClosed ticket content not being displayed in 1.10 Stable
Last night I upgraded to 1.10 and all went fine however one issue has arisen - when accessing/opening closed tickets they display no contentThe data is still in the database as when I change the...
View ArticleSpanish language suggestions
How could we suggest to Spanish translation team some improvements?Any email contact?We've been reading and it appears not to be easy to change it ourselves.Thanks!
View ArticleCan't Setup SMTP
osTicket Version : 1.9.14I just want to setup a SMTP first, since we just want to send out e-mail at least. Once setup the SMTP and save, will show up the following error.Sending Email via SMTP...
View ArticleSearchable Canned Responses
Hi GuysHas anyone created or worked on the ability to search the canned responses? We have a large list of canned responses and sometimes are unsure which one contains the content we want to use. By...
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POP/IMAP not fetching emails (Exchange 2010)
Hi there..Configs as per screenshots below..Neither IMAP/SSL, IMAP, POP3/SSL or POP3 email fetching not working.I've successfully connected (using openssl) to the exchange server on 993/995 etc. from...
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PDF problem | osTicket 1.10 final
HiI'm using the final version but I still get a problem printing. The ticket number appears over the header, is there a way to fix this? Or is it a bug?
View ArticlePending Ticket Status with auto-close
The system needs a pending status which can then be auto-closed by the system after a number of days of inactivity. This could be a really good plugin and could also be a fast and easy one for some...
View ArticleLDAP Authentication and Lookup not working v1.10
Looks like I get HTTP error 500 (in Chrome, Firefox shows blank page) when I try to save anything regarding the plugin, LDAP Authentication and Lookup after I upgraded my installation.I can't login...
View ArticleCustom SCP URL
We are looking at restricting access to our SCP folder where you'd have to be on our VPN to access it.The basic process we're looking at:- Have the end user side accessible via a public hostname.-...
View ArticlePlease read before requesting assistance
When requesting assistance please always include the version of osTickets you are using.Most of the system information that we need is located at: Admin panel -> Dashboard -> Information.It is...
View ArticlePlease read before requesting assistance
When requesting assistance please always include the version of osTickets you are using.Most of the system information that we need is located at: Admin panel -> Dashboard -> Information.It is...
View ArticleAdd a 1.10 section
Hi guysNow that the release of 1.10 has happened there's nowhere to post issues on 1.10.Can you please create a section for it?TIA!Also the banner reads:osTicket v1.9.12 (stable), osTicket v1.10-RC.2...
View ArticleOffice365 (AzureAD) authorization
Has anyone tried to configure AzureAD authorization in osTicket with LDAP Authentication and Lookup plugin? Or maybe there is another way to setup Microsoft AzureAD authorization?
View ArticleAviod fixed fields that appaear in every customized form
Hello:I use osTicket 1.9 and I want to create my own forms. When I create my own form there are several fixed fields that appears in every.Is there any possibility to hide or avoid these fixed...
View Articleconnexion big problème
salut de la part du client (du parti), je peux créer et valider un compte, mais, quand je veux me connecter à ce compte, osTicket est incapable de vérifier le nom d'utilisateur, seules les œuvres de...
View Articlev 1.9.14 - I can't select from list.
What am I doing wrong?For example, I click on Add New collaborator.It shows search box and I start typing in a name and one match pops up.I click on that name. The pop-up disappears but it is not...
View Articlev1.10 PHP 7 Warning
I've upgraded my osticket v1.10 (stable) installation to PHP 7 and it causes this warnings:PHP Warning: Declaration of AssignmentForm::render($options) should be compatible with Form::render($staff =...
View ArticlePractical Usage
Hi guys,I'm wondering how many of us really do have a practical usage of OST 1.9. Let me make it clear, I salute the OST team and love their work but without these few things below, all i can imagine...
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