New Tickets Not Fetched from Email
here are the versions I am running:osTicket Version v1.9.12 (19292ad)Web Server Software Apache/2.4.10 (Debian)MySQL Version 5.5.46PHP Version 5.6.17-0+deb8u1...
View ArticleNo Ticket Details when creating a new ticket online.
Updated to the latest 1.10 today and when creating a new ticket online there is no place to include ticket details.Server Information osTicket Version v1.10 (901e5ea) — Up to date Web Server Software...
View ArticleClosed ticket content not being displayed in 1.10 Stable
Last night I upgraded to 1.10 and all went fine however one issue has arisen - when accessing/opening closed tickets they display no contentThe data is still in the database as when I change the...
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No Last Updated date and no Closed ticket count after 1.10 Stable update
None of the tickets are showing a Last Updated date and it's not showing the ticket count for closed tickets in the Menu bar like previous versions did (Capture1)You can still see the closed count at...
View ArticlePost Reply = 30 seconds of waiting
Hi.For some reason it has begun taking aproximately 30seconds to post a ticket reply from our control panel.The same goes for new ticket creations through the control panel.At most times it takes 30...
View ArticleUse other template set for API
Whether a ticket is started when a customer sends an email or I generate a ticket with API, the customer get the template "New ticket auto-reply"I'd like to be able to have another template for API...
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Is there a way i can change the "Department" field to a different name?
Hi guys,First time posting here, love OSticket thus far. I am using OSticket as a 3D printing submission site for my school and i am interested in changing the text "Department" to something like...
View Articletickets notification
Hello, When a customer was created a ticket, agents should receive an e-mail of notification not? There I receives nothing nevertheless smtp is parametrized well
View Articlepb registration form
Hello, Once the registration form was sent, I am not always redirected towards the page of thanking. So, when I click the link of validation of the creation of the account in my e-mail box, I arrive on...
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Department transfer asterisk
Hi guys,Recently i have made the department transfer comment section no required to be filed out. I commented out lines 128-132 as you can see in the second attached image. I wanted to see if it were...
View ArticleSet Default View
HiI have OSTicket installed (1.9.12), and in my ambient have many departments.One of theses departments - let's call it sucess -, have acess to tickets from another department - lets call it...
View ArticleSetting Avatars in 1.10
Does anyone know how the avatars get set in 1.10? I don't see any where that an agent can go in and choose their own avatar. I also have some users, that it seems the avatar on their email account was...
View ArticleScript in ticket being parsed out
Hi GuysUsing Osticket v1.9.14-16When trying to paste a script into the web ticket creation from the client side I'm getting a situation where the script is getting parsed and the end result is a ticket...
View ArticleWhere to edit attachment list?
Hi there,I'm running osTicket 1.10 on Linux.I'm needing a little help on where to edit the attachment list in the php files? I'm really struggling to find it.I want to edit this :<span...
View ArticleStop some alerts to admin user
I'm the first admin (id=1) - the user who has installed my osticket installation. I want to receive only technical mails, no ticket alerts. Can't make osticket act so. I still continue receive all...
View ArticleThis fatal error caused the OS Ticket Down
My company support section went blank this morning. Looking for a clue to this problem on the log and noticed this fatal error:[28-Oct-2016 13:53:07 America/Denver] PHP Fatal error: Call to a member...
View ArticleStorage :: Attachments in Amazon S3 - v.1.10 - Paid Help Wanted
Hi,We are now using v1.10 for our osticket installation, firstly we need to know is it compatible with the - Storage :: Attachments in Amazon S3 - plugin?If it is compatible, we are looking for someone...
View Articlev1.10 Can't enable help topic form
Hi..Details of my setup below...When reporting a problem as a user I get a blank report a problem form.I tracked this down to no visible forms attached to the help topics. (I think)When I tried to make...
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Attachment Folder
Hello and thank you in advance for any help you might provide I install osticket 1.9.14 for my store and also i have installed storage-fs.I create a folder inside osticket folder with permissions...
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