| osTicket Version | v1.9.12 (19292ad) Upgrade— v1.9.15 is available |
[SELECT A3.`address` AS `user__default_email__address`, null AS number, COUNT(DISTINCT A1.`ticket_id`) AS `tickets` FROM `osdb_ticket` A1 JOIN `osdb_user` A2 ON (A1.`user_id` = A2.`id`) LEFT JOIN `osdb_user_email` A3 ON (A2.`default_email_id` = A3.`id`) WHERE (A1.`staff_id` = 4 OR A1.`team_id` IN (SELECT A1.`team_id` FROM `osdb_team_member` A1 WHERE A1.`staff_id` = 4) OR A1.`dept_id` IN ('1')) GROUP BY A3.`address` ORDER BY __relevance__ DESC LIMIT 25] Unknown column '__relevance__' in 'order clause'
---- Backtrace ----
#0 (root)/include/mysqli.php(204): osTicket->logDBError('DB Error #1054', '[SELECT A3.`add...')
#1 (root)/include/class.orm.php(3133): db_query('SELECT A3.`addr...', true, true)
#2 (root)/include/class.orm.php(3180): MySqlExecutor->execute()
#3 (root)/include/class.orm.php(1865): MySqlExecutor->getArray()
#4 (root)/include/class.orm.php(1815): HashArrayIterator->{closure}()
#5 (root)/include/class.orm.php(1794): CallbackSimpleIterator->next()
#6 (root)/include/class.orm.php(1803): CallbackSimpleIterator->rewind()
#7 (root)/include/class.orm.php(1463): CallbackSimpleIterator->valid()
#8 (root)/include/class.orm.php(1480): CachedResultSet->fillTo(9223372036854775807)
#9 (root)/include/class.orm.php(1489): CachedResultSet->asArray()
#10 (root)/include/ajax.tickets.php(79): CachedResultSet->getIterator()
#11 (root)/include/class.dispatcher.php(145): TicketsAjaxAPI->lookup()
#12 (root)/include/class.dispatcher.php(38): UrlMatcher->dispatch('lookup', Array)
#13 (root)/include/class.dispatcher.php(120): Dispatcher->resolve('lookup', Array)
#14 (root)/include/class.dispatcher.php(38): UrlMatcher->dispatch('/tickets/lookup', NULL)
#15 (root)/scp/ajax.php(262): Dispatcher->resolve('/tickets/lookup')
#16 {main}
Hi all,
To day I got this message from server, my system:
Server Information
osTicket Version v1.10 (901e5ea)
Web Server Software Apache/2.4.17 (Win32) OpenSSL/1.0.2d PHP/5.5.38
MySQL Version 10.1.13
PHP Version 5.5.38
Detail error:
SELECT A3.`address` AS `user__default_email__address`, null AS number, COUNT(DISTINCT A1.`ticket_id`) AS `tickets` FROM `ost_ticket` A1 JOIN `ost_user` A2 ON (A1.`user_id` = A2.`id`) LEFT JOIN `ost_user_email` A3 ON (A2.`default_email_id` = A3.`id`) WHERE (A1.`staff_id` = 4 OR A1.`team_id` IN (SELECT A1.`team_id` FROM `ost_team_member` A1 WHERE A1.`staff_id` = 4) OR A1.`dept_id` IN ('4')) GROUP BY A3.`address` ORDER BY __relevance__ DESC LIMIT 25]
Unknown column '__relevance__' in 'order clause'<br /> <br />
---- Backtrace ----<br />
#0 D:\Xampp\htdocs\ticket\include\mysqli.php(204): osTicket->logDBError('DB Error #1054', '[SELECT A3.`add...')<br />
#1 D:\Xampp\htdocs\ticket\include\class.orm.php(3133): db_query('SELECT A3.`addr...', true, true)<br />
#2 D:\Xampp\htdocs\ticket\include\class.orm.php(3180): MySqlExecutor->execute()<br />
#3 D:\Xampp\htdocs\ticket\include\class.orm.php(1865): MySqlExecutor->getArray()<br />
#4 D:\Xampp\htdocs\ticket\include\class.orm.php(1815): HashArrayIterator->{closure}()<br />
#5 D:\Xampp\htdocs\ticket\include\class.orm.php(1794): CallbackSimpleIterator->next()<br />
#6 D:\Xampp\htdocs\ticket\include\class.orm.php(1803): CallbackSimpleIterator->rewind()<br />
#7 D:\Xampp\htdocs\ticket\include\class.orm.php(1463): CallbackSimpleIterator->valid()<br />
#8 D:\Xampp\htdocs\ticket\include\class.orm.php(1480): CachedResultSet->fillTo(2147483647)<br />
#9 D:\Xampp\htdocs\ticket\include\class.orm.php(1489): CachedResultSet->asArray()<br />
#10 D:\Xampp\htdocs\ticket\include\ajax.tickets.php(79): CachedResultSet->getIterator()<br />
#11 [internal function]: TicketsAjaxAPI->lookup()<br />
#12 D:\Xampp\htdocs\ticket\include\class.dispatcher.php(145): call_user_func_array(Array, Array)<br />
#13 D:\Xampp\htdocs\ticket\include\class.dispatcher.php(38): UrlMatcher->dispatch('lookup', Array)<br />
#14 D:\Xampp\htdocs\ticket\include\class.dispatcher.php(120): Dispatcher->resolve('lookup', Array)<br />
#15 D:\Xampp\htdocs\ticket\include\class.dispatcher.php(38): UrlMatcher->dispatch('/tickets/lookup', NULL)<br />
#16 D:\Xampp\htdocs\ticket\scp\ajax.php(262): Dispatcher->resolve('/tickets/lookup')<br />
#17 {main}
So, what's the problem?
[SELECT COUNT(*) FROM ost_ticket WHERE `ost_ticket`.`status_id` = 6;] Table 'savers_osti691.ost_ticket' doesn't exist
---- Backtrace ----
#0 (root)/include/mysqli.php(204): osTicket->logDBError('DB Error #1146', '[SELECT COUNT(*...')
#1 (root)/scp/tickets.php(361): db_query('SELECT COUNT(*)...')
#2 {main}
Thank you
Good afternoon
I have installed the free version of osTicketthis is the error and i would like to know as fix it.
Thanks so much for you answer
[ALTER TABLE `ost_staff` ADD `lang` varchar(16) DEFAULT NULL AFTER `signature`, ADD `timezone` varchar(64) default NULL AFTER `lang`, ADD `locale` varchar(16) DEFAULT NULL AFTER `timezone`, ADD `extra` text AFTER `default_paper_size`] Duplicate column name 'lang'
I've checked the column, but it's not duplicated.
- PHP Version: 5.6.31
- Using IIS
- Updated the ldap plugin
Do you need more information?
Hope you have some ideas. Thanks in advance.
Julia
Hello!
I set up osticket 1.9.15 at http://support.fwp.at and everything works for now, but i can not use @fwp email adresses (suche as firstname.lastname@fwp.at) for new agents or as response email adress when i am creating a new ticket as guest. The error message i get i that i must use a correct email adress. It works without Problem for any other email adress but @fwp.at email adresses.
I want to use osticket as comapny internal helpdesk tool so this is a problem.
Is there a way to solve this?
Environment: Win 10 Pro, PHP 5.6, MySQL 5.5, IIs 10.0
Thanks in advance for your help!
