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Attachments not being uploaded for tickets from staff control panel.

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Osticket v1.10 (901e5ea)

1) We receive a ticket
2) We want to attach a file to the ticket when we reply
3) Attachment is appearantly uploaded, but is not actually added to the ticket.
4) When entering the ticket, the text-reply is posted, but no attachment.

SOMETIMES, the attachment does work and is attached, sometimes not. Even though we do the same steps every time. Same attachment (size&filetype&filename).

We try to reproduce, and sometimes we can, and sometimes we can not. We tried with Internet Explorer, Chrome and Firefox, and we have the same issue with all browsers. Please advice.

Setup/install dir cleanup for security reasons

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Dear All,

I'm having this notice in the header or admin view, but I cannot find any install directory under setup.

Please take a minute to delete setup/install directory (../setup/) for security reasons.

I'm running DSM 6.1, OST 1.10, MariaDB10 etc.

Thanks in advance,
Laci

custom form with date/time field gives a problem when using as variable in email.

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Hi,

i have made a custom form with a date and time field. When i am using the variable in a email it gives a wrong output its always 01-01-70 01:33 no mather what the input is. In the ticket dashboard the date and time are ok. 
Is there anbody who have solved this or having the same error? 
I am using version 1.10


kind regards

Multi Domain LDAP plugin for osTicket v1.10-RC.2

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So after many hours of had work I made a ldap plugin with support for multiple separate domains.

It even combines the searches as one search..
image

As you can see by the configuration plugin page each parameter is separated be a space or a "," or ";" the plugin loops through all LDAP domains until it it finds the user be name and authenticates the password.
image

The only minor bug is that if a user has the same login/username on both domains they can login ONLY as one user. I will get a workaround but this issue should be kinda rare.
I might have to force logins with emails or something..
If you are interested in testing it let me know.

Multi LDAP authentication and LDAP Sync (1.2)

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Plugin for OS Ticket that allows for authentication with multiple
domains and servers for agents and/or clients on osTicket also syncs user defined attributes from AD LDAP. The software is beta but works great in productions. I have been using it for the last 2 years and this is the first major update for ldap syncing.

I currently using it with 3 separate domains with no issues (feedback is welcome now that I am active again)

Updated to version 1.2

Features

  • Multiple domain and server support.
  • SSL connection support.
  • LDAP login for both agents and clients (can be toggled for neither, either, or both).
  • Combines users in all domains into one for seamless searches.
  • Creates user accounts and syncs information as needed.
  • Sync accounts in LDAP with user defined schedule.
  • Syncs all attributes only on users that have change via AD time and date.
  • Custom defined ldap map attributes
  • Keeps track of updated users
Sync Configuration
image
download here : https://github.com/philbertphotos/osticket-multildap-auth

Updating wiki....

No images in the printed pdf file

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Dear osTicket Team,

first of all I would like to thank you for the good ticketsystem that we have been using for two years.
The problem that we have now after upgrade from1.9.14 to 1.10 is the following. We have problems with the pictures in the PDF printout ( in the html are the screenshots available ). But there are no errors in apache log, except a few unimportant warnings about compatibility of function interface.

image

image
I thank you in advance for your help!


reply api / ref-mid code question

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Hi,

I'm trying to make automated reply tool that sends a reminder to the client if they haven't responded to a ticket for 7 days.
I have the list of tickets which haven't been updated for 7 days, but how do I generate the ref-mid code so the reply from the client is added to the ticket?

Or is there a way to reply to a ticket by API or adding an entry to the database?

edit: BTW, i'm using osticket 1.10

ost-config.php is not in /Include directory

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Hello,

I'm running OSTicket v1.9.5.1. I inherited this installation. I did do an upgrade a year or two ago and had problems but the upgrade eventually went through, how I don't know. The problem I'm seeing is that there isn't an ost-config.php in the /Include directory, only the sample file. The actual config file is located in the root directory and is named ostconfig.php. Who ever initially installed this had to of made some modifications right? Where is the pointer to the config file? Where does it tell what the name of the config file is and where it is located? I'd like to get this back to a standard install. 

Time displaying 3 hours more from the current time on tickets ( New & Old tickets)

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Hi Team,

I have installed Osticket v1.10 freshly on my Ubuntu 14.04 server, now the tickets are fetching very slow, ( need to refresh every time or i have to logout and login again)

And in Osticket v1.10 time also displaying 3 hr more than the current time. 

My time zone is IST  . and in osticket also i have set it to Asia/Kolkata as its IST timezone.

Osticket version - v 1.10
Web server - Apache 2.4.7 (Ubuntu)
Mysql version - 5.7.19
PHP version - 5.5.9-1ubuntu4.22
OS - Ubuntu 14.04 server os


Please help me to fix this issue.

Thanks and regards
Rajendra

Change e-mail template language

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Hi Good morning.

I would like to know how i can set default language of e-mails templates.


My system now is working in pt_BR translation, but default language of email templates still running as en_US. Where I Can change this configuration?


Thanks




DB Error #1064 & DB Error #1146 on Fresh install or update from 1.9.15

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Hi Guys:
For a fresh install or update i recieved this two email errors.

For DB Error #1064, email content:
[CREATE TABLE IF NOT EXISTS `ost_ticket__cdata` (PRIMARY KEY
(ticket_id)) DEFAULT CHARSET=utf8 AS SELECT entry.`object_id` as `ticket_id`, FROM ost_form_entry entry
JOIN ost_form_entry_values ans ON ans.entry_id = entry.id
JOIN ost_form_field field ON field.id=ans.field_id
WHERE entry.object_type='T' GROUP BY entry.object_id]

You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'FROM ost_form_entry entry
JOIN ost_form_entry_values ans ON ans.entr' at line 2





For DB Error #1146, email content:
[SELECT A4.`staff_id` AS `lock__staff_id`, A1.`staff_id` AS `staff_id`, A1.`isoverdue` AS `isoverdue`, A1.`team_id` AS `team_id`, A1.`ticket_id` AS `ticket_id`, A1.`number` AS `number`, A2.`subject` AS `cdata__subject`, A6.`address` AS `user__default_email__address`, A1.`source` AS `source`, A3.`priority_color` AS `cdata__:priority__priority_color`, A3.`priority_desc` AS `cdata__:priority__priority_desc`, A1.`status_id` AS `status_id`, A7.`name` AS `status__name`, A7.`state` AS `status__state`, A1.`dept_id` AS `dept_id`, A8.`name` AS `dept__name`, A5.`name` AS `user__name`, A1.`lastupdate` AS `lastupdate`, A1.`isanswered` AS `isanswered`, B0.`firstname` AS `staff__firstname`, B0.`lastname` AS `staff__lastname`, B1.`name` AS `team__name`, (SELECT COUNT(R0.`id`) AS `count` FROM `ost_thread` Q7 JOIN `ost_ticket` Q8 ON (Q7.`object_type` = 'T' AND Q7.`object_id` = Q8.`ticket_id`) LEFT JOIN `ost_thread_collaborator` R0 ON (Q7.`id` = R0.`thread_id`) WHERE Q8.`ticket_id` = A1.`ticket_id`) AS collab_count, (SELECT COUNT(R1.`id`) AS `count` FROM `ost_thread` Q7 JOIN `ost_ticket` Q8 ON (Q7.`object_type` = 'T' AND Q7.`object_id` = Q8.`ticket_id`) LEFT JOIN `ost_thread_entry` R0 ON (Q7.`id` = R0.`thread_id`) LEFT JOIN `ost_attachment` R1 ON (R1.`type` = 'H' AND R0.`id` = R1.`object_id`) WHERE Q8.`ticket_id` = A1.`ticket_id` AND R1.`inline` = 0) AS attachment_count, (SELECT COUNT(R0.`id`) AS `count` FROM `ost_thread` Q7 JOIN `ost_ticket` Q8 ON (Q7.`object_type` = 'T' AND Q7.`object_id` = Q8.`ticket_id`) LEFT JOIN `ost_thread_entry` R0 ON (Q7.`id` = R0.`thread_id`) WHERE Q8.`ticket_id` = A1.`ticket_id` AND NOT R0.`flags` & 4 != 0) AS thread_count FROM `ost_ticket` A1 LEFT JOIN `ost_ticket__cdata` A2 ON (A1.`ticket_id` = A2.`ticket_id`) LEFT JOIN `ost_ticket_priority` A3 ON (A2.`priority` = A3.`priority_id`) LEFT JOIN `ost_lock` A4 ON (A1.`lock_id` = A4.`lock_id` AND A4.`expire` > NOW()) JOIN `ost_user` A5 ON (A1.`user_id` = A5.`id`) LEFT JOIN `ost_user_email` A6 ON (A5.`default_email_id` = A6.`id`) JOIN `ost_ticket_status` A7 ON (A1.`status_id` = A7.`id`) JOIN `ost_department` A8 ON (A1.`dept_id` = A8.`id`) LEFT JOIN `ost_staff` B0 ON (A1.`staff_id` = B0.`staff_id`) LEFT JOIN `ost_team` B1 ON (A1.`team_id` = B1.`team_id`) WHERE A1.`ticket_id` IN (SELECT A1.`ticket_id` FROM `ost_ticket` A1 JOIN `ost_ticket_status` A2 ON (A1.`status_id` = A2.`id`) WHERE A1.`isanswered` = 0 AND A2.`state` = 'open' AND ((A2.`state` = 'open' AND A1.`staff_id` = 1) OR A1.`dept_id` IN ('1'))) GROUP BY A4.`staff_id`, A1.`staff_id`, A1.`isoverdue`, A1.`team_id`, A1.`ticket_id`, A1.`number`, A2.`subject`, A6.`address`, A1.`source`, A3.`priority_color`, A3.`priority_desc`, A1.`status_id`, A7.`name`, A7.`state`, A1.`dept_id`, A8.`name`, A5.`name`, A1.`lastupdate`, A1.`isanswered`, B0.`firstname`, B0.`lastname`, B1.`name` ORDER BY A3.`priority_urgency` ASC, A1.`lastupdate` DESC]

Table 'codeline_osticket.ost_ticket__cdata' doesn't exist


I think 2nd error is for first error.


Regards.

Not send email to Department manager

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Hi,
i've 1.10 RC2 installed
I've a problem..
system do not send mail to Department Manger.
In settings>ticket>Alerts and communications>Notice of new message i've flag all options.
I've a operator that is  Department Manger and he Assigns tickets to others operators.
I would like all the answers to the open tickets come to him too

thank you so much

Google map integrating with OSticket

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 Hello,

I need to add a Location field, at the form, for the new tickets,  but I need to integrate with Google Map.
The users who open the new ticket will be clicking on the field location and will
be open the google map and choose his own location.
Something like autofind location.
There's some plugin, or other solution about this?

Thank you!

How to associate one form to one email template?

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Hi guys

I created one customized form, but would like to know to create an e-mail template use the variables customized variables into mail e-mail templete.

How can i define one e-mail template to one help topic?

Thanks

Tickets time is not shown correctly

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My Server, php.ini & Mysql timezone is set as Asia/Kolkata , but ticket time is not shown correctly.

pfa, system info as displayed by osticket
-----

About this osTicket Installation

Server Information
osTicket Versionv1.10 (901e5ea) —  Up to date
Web Server SoftwareCentOS 7: Protected by Mod Security
MySQL Version10.1.22 ( MariaDB)
PHP Version7.0.18

PHP Settings
cgi.fix_pathinfo "1" is recommended if AJAX is not working
date.timezone Asia/Kolkata
Database Information and Usage
Schemab****_ticket (localhost)
Schema Signature********************
Space Used194.83 MiB
Space for Attachments181.98 MiB
TimezoneIST (Interpreted as Asia/Jerusalem)

Installed Language Packs

English (United States) —

en_US — include/i18n/en_US
---------------------------------

TimezoneIST (Interpreted as Asia/Jerusalem)
Couldn't understand IST ( Asia/Jerusalem ), from where this is picked up.

Pls help, there is some 40 minutes difference.

Slack integration - Ticket updated

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Hi!

I´am working trying to send a notification when user/agent did update a ticket using the "model.updated" signal. But this seems to fire the signal before the ticket edition finish when i do press the "publish" button.

How can i fix this behavior?

Thanks,

Export only put top two records osTicket v1.1.0

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Hi guys
In this post LordGraves said that this matter was resolved in his caseI followed the steps he did and I changed not only the ticket detail form, but also other forms too
    Managed to narrow it down to changing the custom field in the ticket details form from "choices" to "custom list"
In spite of this I have not been able to correct the problem. Someone can give me other suggestionsBelow are my environment configuration
Thank you

Server Information
osTicket Version v1.10 (901e5ea) — Up to date
Web Server Software Apache/2.4.2 (Win32) OpenSSL/1.0.1c PHP/5.4.4
MySQL Version 5.7.16
PHP Version 5.4.4
PHP Extensions
gdlib Used for image manipulation and PDF printing
imap Used for email fetching
xml XML API
xml-dom Used for HTML email processing
json Improves performance creating and processing JSON
mbstring Highly recommended for non western european language content
phar Highly recommended for plugins and language packs
intl Highly recommended for non western european language content
fileinfo Used to detect file types for uploads
APCu Improves overall performance
Zend Opcache Improves overall performance
PHP Settings
cgi.fix_pathinfo "1" is recommended if AJAX is not working
date.timezone Europe/Berlin
Database Information and Usage
Schema ticketdb (localhost)
Schema Signature 98ad7d550c26ac44340350912296e673
Space Used 3047.93 MiB
Space for Attachments 2767.33 MiB
Timezone SA Western Standard Time (Interpreted as America/Santo_Domingo)

Installed Language Packs

English (United States) —
en_US — include/i18n/en_US
español (España) (Spanish (Spain)) —

Is it possible to change the due date of a task?

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I noticed that editing a task can only change the title. Is it possible to change other values?

Thanks

WP

Problems with Fetching Email via IMAP and Sending Email via SMTP

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Hello,

Right after I transferred my host to a VPS, I've been having problems with Fetching Email via IMAP and Sending Email via SMTP. Everytime I enter the correct hostname, port number, and ckecked "Enable, I get the following error:

Invalid login. Check IMAP settings
[CLOSED] IMAP connection broken (server response)

I am trying to use the secured SSL protocol. I contacted the vps host and they even tried fixing it themselves. They also contacted cPanel, and this is what they had to say:

We have got an update from cPanel support team. According to them in regards to secure SSL connections the application would need to use TLS instead of SSL. This will need to be reported to the application developer. Can you please check wiht the developer and let us know his updates regarding the same.

Is there any way to fix this problem?

Recommended server setup and configuration > osTicket doesn't run correct at many ISP

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Hi there,

during the installation of osTicket for some clients on their own servers / hosting packages / managed services we remarked that two problems often come up:

- ajax help popups in scp are not working, cgi.fix_pathinfo = 0 or 1 doesn't solve the problem
- inline images are stored correctly in the database but not displayed in frontend and in scp

We did installations on hosting services of strato.de, 1und1.de, mittwald.de, telekom.de, hetzner.de and many smaller hosting providers. All server requirements are fulfilled and the installation is running without problems. We tried many configurations (PHP versions, extensions, plugins) and setups, had a closer look to error.logs, examined the pages while running, but couldn't solve the problems mentioned above in many cases.

Please could you provide us a sample server setup and configuration, that will help us run osTicket fully functional at any ISP?

Best regards,
Jürgen
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