Can't Print

October 20, 2017, 2:53 pm

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Recieving this message when we try to print

Could not find PostScript font name: /home/cv_frank/onsites.cv-helpdesk.com/support/include/mpdf/ttfonts/DejaVuSerifCondensed.ttf

Fresh database

Fresh Install

Followed Directions.

Any help appreciated

Thanks

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OSTicket v1.10 Merge / Duplicate Ticket mods attached

January 26, 2017, 3:44 am

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I am attaching a Merge modification for OSTicket  v1.10 (901e5ea). 

- The replacement PHP files.

- The SQL needed (if you changed your ost prefix from ost_ to something else then you will need to modify the sql file)

The Merge Ticket functionality basically sets up a master/child ticket relationship.  

- You can merge two tickets by opening the child ticket, entering the maser ticket number and clicking MERGE.

- You can merge multiple children into a master by simply selecting multiple tickets, entering the master ticket number and clicking MERGE.

- You can not merge a "master ticket" into another "master ticket" or a "child ticket" into multiple "master tickets".   It is just a "master" / "children" relationship.

- Viewing either the master or child tickets includes a "Relations" tab where you can see all the related tickets.

- You can delete the links between master and child tickets from the master ticket.

Couple of notes..

- This is NOT the final version.   I will post the rest of the code when it becomes available.

- If you select multiple child tickets and click MERGE it will fail if one of the children are already assigned to a master ticket.  The dev is working to resolve this by putting up a warning but merging the remaining tickets.

- The developer is also working to add a "duplicate ticket" button for the ticket view.   This will allow us to take an existing ticket and split it into 2 then delegate out the appropriate workload between staff members or departments.   

Attached are some screenshots in case you were curious what it looks like.

If any of the links/files are missing and you need a copy then please PM me.  I will share them with you. 

The coding work was done to our specification by Martynas Miniots.  Please contact him if you need any customization for your project.   

https://www.upwork.com/fl/move

OAuth plugin with GSuite returns blank page / error 500 on clicking the Google+ button

October 21, 2017, 8:20 am

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Hi:

My installation details:

Server Information
osTicket Version	v1.10.1 (9ae093d) —  Up to date
Web Server Software	Apache
MySQL Version	5.7.20
PHP Version	5.6.31

Tried setting up the oAuth plugin right now. I was successfully able to configure the plugin. When I go to the login screen and click on the Google Auth button, I get a blank page / Error 500.

My https error log shows: "[Sat Oct 21 15:06:18 2017] [error] [client xxx.xxx.xxx.xxx] PHP Fatal error:  Class 'ohmy\\Auth2' not found in /var/www/html/osticket/include/plugins/auth-oauth/google.php on line 15, referer: https://my.osticketURL.com:port/scp/login.php"

Any ideas what I did wrong?

Thanks.

Google SSO using oAuth plugin: Redirect URI defaults to http

October 21, 2017, 11:09 pm

≫ Next: Is it possible to disable local agent authentication - only use the oAuth plugin?

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I had failures after Google authentication using oAuth, as the redirect path was to the http://my.website URI rather than https://my.website.

I solved this by editing the redirect path set statement in google.php to

->set('redirect', 'https://' . $_SERVER['HTTP_HOST']

Is it possible to disable local agent authentication - only use the oAuth plugin?

October 21, 2017, 11:23 pm

≫ Next: Incorrect Time Format - when using 24hrs schedule (Netherlands)

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Using the oauth plugin, I now have Google SSO working.

I would like my agents to only use the Google SSO and not be able to authenticate locally. Is this possible?

Thanks.

Incorrect Time Format - when using 24hrs schedule (Netherlands)

October 23, 2017, 12:03 am

≫ Next: Changing ticket's department not working

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Hi,

We are evaluating osTicket v1.10.1 on a Synology NAS for some weeks now and are pleasantly suprised by the product sofar.

Nonetheless we are struggling with the Date and Time format settings. Setting other than the standard settings show wrong and incorrect timestamps.

osTicket Version: v1.10.1 (9ae093d) —  Up to date
Web Server Software:Apache/2.2.34 (Unix) mod_fastcgi/mod_fastcgi-SNAP-0910052141
MySQL Version:10.0.31
PHP Version:5.6.31

Our problem:

When setting it to default local settings: the system show tickets with correct timestamps but in 12hrs AM/PM format. When using any other different setting towards our own region, which is 24hrs format (Europe/Netherlands), it does show incorrect time format because still showing AM/MP signs, even when using Advanced format, and wrong creation date/timestamps,always saying it has been created 10 minutes past a whole hour.See picture attached

As you can understand correct timestamps are crucial for a ticket system. So maybe someone has a clue for this problem.

Best regards

Ashley Pietersen

Changing ticket's department not working

October 23, 2017, 1:33 am

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Hi,

When attempting to change any ticket's department, it doesn't work. For example, there is a ticket that was wrongly assigned to the 'IT Support' department and I want to change it to the 'Estates Support' department, so I edit the ticket, select 'IT Support' in the 'Ticket Details' section, and click 'Save'. However, after doing this, the ticket remains in the 'Estates Support' department and strangely the ticket's update log states "Department changed from to" i.e. changed from nothing to nothing!

There are no errors displayed in the system log and no Apache errors. Also everything else in the system works perfectly.

Also note I have tried rearranging the departments, creating a new top level department just to see if it helps etc. but no luck. Also I am the global admin.

Any idea what's going on? The following screenshots show the process described above, where I try to change the 'Lights in F8' ticket's department:

Notice (above) that the edit page suggests that it's not assigned to a department at all, despite what it says on the ticket list page.

My system's details are attached.

Thanks,

Jon

Customizations

October 23, 2017, 4:06 am

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Hello good day!

I need to know where I can find the texts in English, I want to perzonalize but I can not find them anywhere!

I need your help

Best regards

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Mail delivery just in opening hours

October 23, 2017, 7:28 am

≫ Next: Knowledgeable: how to publish code in FAQ articles?

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Hello Community,

is there a mod or something simular available where i can define a kind of a time slot where it is allowed to send emails? It is because our employees should not receive ticket mails after the opening hours. Is this possible or can someone push this as a feature request to the developers?

thank you in advance for any informations about this.
Kindly regards
Ronald

Knowledgeable: how to publish code in FAQ articles?

October 23, 2017, 8:30 am

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Hi All,
   Is there any safe way to enclose code e.g. XML so it is not interpreted by the browser?
Please let me know.
Best regards,

Merge tickets content

July 28, 2009, 3:39 am

≫ Next: Some email not creating tickets

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is it possible to merge content from several tickets in a new ticket ?

Some email not creating tickets

March 29, 2017, 2:23 pm

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Hello Helpful People!
We currently are using osTicket to retrieve email from a dedicated inbox. It's been working great for the past several months and haven't had many problems until now. We noticed that some emails are being processed (moved into the processed folder) but osTicket isn't making them into actual tickets. It's not happening constantly but enough to be noticed. We had this happen once last month, that's when I turned on debug logging and turned off all ticket filters so I can see if the system will tell me anything about this. We had this happen again twice on Monday but the debug log didn't show anything about it.
One possibility is that the emails that aren't being made into tickets have only been (so far that we've seen) auto-generated emails that come from our SharePoint page from users requesting user accounts. The emails always start with "Associate Termination:" or "New Email Account:" but ends with a different word/name each time. Is it possible the ticketing system is confusing the first few words and thinking it already made a ticket and it ignores it?

I'm not completely verse in this system so please be patient and ask me as many questions as you need!

See attached photos for osTicket info and Email settings. The "System Logs" just show "Cron Job executed" during the time it retrieved the email and moved it to process. It's running on a Windows Server 2012 R2 system. Please let me know if you need anything else.

Custom Form - Login

October 16, 2017, 2:57 am

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Hi,

What variable I need to use to get Login (not name or surname) in my custom form ?

How to remove phone number field from client registration and guest submit ticket?

October 19, 2017, 4:12 am

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Hi, I've just installed v.1.10.1 and would like to remove the phone number field from both the client sign-up page and the submit ticket as guest page.  I  can hide it using CSS but is it possible to remove it from the template?

Thanks.

Where can I get themes?

October 19, 2017, 4:14 am

≫ Next: Configuring an LDAP plugin that is not apart of the active directory

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Where can I get free or approved themes for v.1.10.1?

Thanks.

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Configuring an LDAP plugin that is not apart of the active directory

October 19, 2017, 3:01 pm

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Hello, 

We are trying to configure our own LDAP plugin without using the LDAP stuff from the active directory. Could anyone point us in the right direction of how we are able to impliment that? Thanks

LDAP and Distrobution Lists lookup

October 19, 2017, 3:42 pm

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I have LDAP installed properly and can look up names of people just fine (after applying this fix). But what I noticed is I can't search for our distribution group email address. For example, we have "Newport Receiving", when I start typing in "Newp" it doesn't have anything drop down. Is that normal? I'm not sure if that's just a limitation of LDAP or something not configured correctly.
On the LDAP plugin, I don't have anything in the search base.

Thank you!

Custom Fields to show in tickets.php

October 18, 2017, 3:15 am

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I have two custom fields which are mandatory for users to fill for creating a new ticket. The custom fields are created under Contact Information and it is a drop-down. Is there any way to show these fields / information in the tickets list http://*domainname*/scp/index.php?? Also, I should be able to export it in the CSV using the Export link at the bottom of the page.
Even if displaying the fields in the TICKET LIST is not possible / too complicated ONLY export functionality will also serve.

Thanks in advance.

Closed ticket access for Agents

October 19, 2017, 11:48 pm

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Hi,

When I enable the option "Limit ticket access to ONLY assigned tickets" for an agent account he cannot see his closed tickets. I want to enable all agents to see their closed tickets. I am using osTicket v1.10. Can anyone please help me how to achieve this by customizing the code. I am new to coding. There is some custom code available for v1.9.x but not for v1.10.

Shared Mailbox O365 - IMAP-Email-Fetching possible?

October 20, 2017, 12:06 am

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Hello all,

I have question concerning shared-mailboxes from office365:

Is it possible to create and fetch (read) a shared mailbox from O365?

I have problems.... error-message: "Can not authenticate to IMAP server". But I also read, that it's impossible to create and read from a shared-mailbox at osticket.

Thank you very much for help.

Samuel