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Problems attaching files v 1.9.16

October 17, 2017, 2:56 am
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It gives me a 500 error when trying to add an attachment for the first time, past this error seems to work correctly, attaching it at the time of opening it does not let me see the file.

I have been looking for help and say to enter some options of configuration of route of files etc that does not appear in this version.

I would like to know where the default path is trying to upload the files, and permissions etc. or from where this route is modified and these options in this version.

I try to open this path when I click the attachment from the root of the ticket without scp file.php?key=eisnb&expires=1508284800&signature=e643dbcb65645e5e8de16fa91273d5a39965c2ee



*************

Me da un error 500 al intentar agregar un adjunto por primera vez, pasado este error parece funcionar correctamente, lo adjunta a la hora de abrirlo no me deja ver el archivo.

He estado mirando ayudas y dicen de entrar en unas opciones de configuración de ruta de archivos etc que no aparece en esta version.

Me gustaria saber donde es la ruta por defecto que intenta subir los archivos, y permisos etc. o  desde donde se modifica esta ruta y estas opciones en esta versión.

me intenta abrir esta ruta cuando clico al adjunto desde la raiz del ticket sin scp 
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Update Company Profile

October 20, 2017, 10:30 am
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Hello,

I am trying to customize our instance of osTicket but when I go to Settings>Company>Basic Information all I get is:
Company Information:Details available in email templates

Any idea how I can edit information like the company name and such?  I am new to this so I could be missing a step, any help will be appreciated.

Attached are a screen shot of what I see and the system info.
image
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Custom Template mail

October 20, 2017, 8:59 am
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Hi,

I need to select the correct template for new tickets deppending to each mail received. How can i do? Only can do with department, but one department works with differents mails
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Is it possible to disable local agent authentication - only use the oAuth plugin?

October 21, 2017, 11:23 pm
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Using the oauth plugin, I now have Google SSO working.

I would like my agents to only use the Google SSO and not be able to authenticate locally. Is this possible?

Thanks.
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advanced ticket search

October 20, 2017, 1:15 am
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Hi,

I try use between created date in advanced ticket search but the result does not listed correctly.. in my case, ticket already created on 10/20/17 (today) but not list on search result..refer attachment

ex: AL170018 (i received on 10/20/17)

when i use advanced search between 10/13/17 to 10/20/17.. all ticket i recieved on 10/20/17 not listed..

ex: AL170018 not appear on search result..

created date >= 10/13/17 < 10/20/17 (current)

created date >= 10/13/17 <= 10/20/17 (supposed to be)

pls advise..

osTicket Version    v1.10.1 (9ae093d) —  Up to date
Web Server Software    Apache/2.4.16 (Win32) OpenSSL/1.0.1p PHP/5.6.12
MySQL Version    5.6.26
PHP Version    5.6.12
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October 23, 2017, 10:23 pm
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Knowledgeable: how to publish code in FAQ articles?

October 23, 2017, 8:30 am
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Hi All,
   Is there any safe way to enclose code e.g. XML so it is not interpreted by the browser?
Please let me know.
Best regards,
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Auto adding users to organisation based on email domain

October 17, 2017, 2:14 pm
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Is there anyway of adding a new user to an existing organisation based on there email address.
I.e. Every time someone creates a ticket from xxx@exampledomain.com user gets added to the orginanisation "example company ltd"
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Square like character when print ticket as PDF

September 23, 2014, 10:06 pm
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When i'm trying to print my ticket as PDF i get this weird square all over the pages. But if i copy that square into another text editor like Notepad then it showed up just fine. That text is in thai language so i guess it must be problem with encoding or mPDF. Any advice on how to fix this? thanks.

image
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Export Tickets History

October 24, 2017, 5:39 am
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Hello everybody

Is it possible to export in a csv or to get a view in the dashboard with the history of all the ticket (with the state work in progress date, update date, comment date, closing date) for a KPI project involving the IT department? Also getting average claim time & other statistics

osTicket Versionv1.10.1 (9ae093d) —  Up to date
Web Server SoftwareApache/2.4.25 (Ubuntu)
MySQL Version5.7.20
PHP Version7.0.22-0ubuntu0.17.04.1
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edit menu

October 24, 2017, 5:51 am
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@ntozier I need a new
support, in the client menu (like this in the attachment), I want to put
"Open new ticket" ...its difficult because I can not find this menu
of the client profile


image
Any help is welcome!

tks!
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File Attachment Plugin - Folder Naming

October 24, 2017, 7:22 am
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Hello, 

I have been using the file attachments plugin to send attachments to folders outside the database and link back to them to keep my database small.

I think my problem is with the naming of the folders that are automatically created to store attachments. They are created in both uppercase and lowercase. For example it will create one folder named “c” and another one named ”C”. Please see attached screenshot of my attachments folder.

My backup program (Akeeba Solo Pro) ignores capitalization and merges folders named the same. My Mac computer does the same thing when I direct download the attachments folder to my mac.

Is this normal for the file attachments plugin to create both upper and lowercase folders?
Can the plugin be forced to make folder named only in lowercase or only uppercase?

I appreciate your help, thoughts or guidance with this issue.



osTicket Version v1.10 (901e5ea) 
Web Server Software Apache/2.2.22
MySQL Version 5.6.33
PHP Version 7.0.6
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osTicket / CAS

May 2, 2017, 1:17 pm
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I am using OSTicket 1.10 and am attempting to use the JASIG CAS Plugin. After setting the parameters for my CAS server, the plugin does indeed add a CAS login redirect on the main page, but on successful authentication it only got as far as returning the ticket from the CAS server back to the OSTicket login screen. Has anyone have more success with this? I have looked at the code, and did a little modification to get OSTicket to kick the ticket back to the CAS and get the authenticated user's username...but at this point i'm wondering if I missed something altogether... Thanks
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Changing ticket's department not working

October 23, 2017, 1:33 am
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Hi,

When attempting to change any ticket's department, it doesn't work. For example, there is a ticket that was wrongly assigned to the 'IT Support' department and I want to change it to the 'Estates Support' department, so I edit the ticket, select 'IT Support' in the 'Ticket Details' section, and click 'Save'. However, after doing this, the ticket remains in the 'Estates Support' department and strangely the ticket's update log states "Department changed from to" i.e. changed from nothing to nothing!
There are no errors displayed in the system log and no Apache errors. Also everything else in the system works perfectly.
Also note I have tried rearranging the departments, creating a new top level department just to see if it helps etc. but no luck. Also I am the global admin.

Any idea what's going on? The following screenshots show the process described above, where I try to change the 'Lights in F8' ticket's department:

image

image

image

Notice (above) that the edit page suggests that it's not assigned to a department at all, despite what it says on the ticket list page.

image

image

image



My system's details are attached.

Thanks,

Jon
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Customizations

October 23, 2017, 4:06 am
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Hello good day!

I need to know where I can find the texts in English, I want to perzonalize but I can not find them anywhere!

I need your help

Best regards

image
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LDAP plugin

October 24, 2017, 1:36 pm
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Hi there,

We're trying to add the ldap plugin and have copied over auth-ldap.phar to /include/plugins folder, however when clicked on "Add New Plugin" it doesn't show anything to install.

We're running CentOS 7
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Conditional fields

October 24, 2017, 3:20 pm
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Do you plan to implement conditional personnal fields ? (For exemple : Choose A in a dropdown show another dropdown with a list of items, choose B show a different dropdown, etc..) ?
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Groups

October 24, 2017, 5:40 pm
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good night

which means flea trainers, lion tamer and elephant walkers?

tks!
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Dynamic fields (category and sub category)

November 23, 2015, 7:08 am
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Hi All,

How can one create two custom fields of type "List" so that they are dependent on each other example:"Country" list field and "Cities" field, the cities field should list only cities in the country chosen from the "Country" field.

I have seen a couple of posts that suggests this may not be applicable, but then I saw it was implemented in this website http://ticket.joyheat.com/open.php?

Does anyone have a clue how to implement this? It's critical in ticket classification and reporting! 

Thank you
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Dynamic Categories

October 24, 2017, 10:05 pm
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