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time of each entry from ticket on printing page

June 19, 2016, 11:25 pm
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Hi there,

how can i modify the Printpage to show each modification time from every entry from a ticket and not only the summary-time?

I think its possible to do changes in class.pdf.php but how can i add there a field with the variable?

I already tried but no solution. I need help please!

Thank you!
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Auto-assign on mail reply

June 20, 2016, 9:03 am
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Hello,

Is-it possible to auto-assign a ticket to an agent when he reply by mail?
If not possible, I can auto assign-the ticket to a team by a help-topic, but in this case, the mail sent is the notification of assignment and not the notification of a new ticket. Is-it possible to send the two mails? Information of assignement and new ticket?
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[resolved] Unexpected TCP input disconnect

April 20, 2016, 2:04 pm
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We updated our exchange server to CU10 overnight.  This morning we are getting the following error:

At the top left of the page:
Invalid login. Check IMAP settings

Below "Fetching Email via IMAP or POP"
TLS/SSL failure for mail.mycompany.com: Unexpected TCP input disconnect
We did not make any changes in Exchange other than updating it.  No certificate changes.
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Best way to "start over" without loosing data?

June 20, 2016, 12:35 pm
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We are currently using osticket to do work orders for a small school district. I would like to somehow archive all the closed tickets for this year and "start over" next year without loosing all the data. What would be the best way to do that? 

I am guessing I just do a backup of the database and then delete all the closed tickets. If I ever need to recover any data I can just pull it from the backup.

But I am looking for alternative methods. 

Thanks for any advice you can provide.
Shaun
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bug in Ticket::lookup()

June 14, 2016, 7:34 am
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when i click on "closed tickets" in our system, it just displays 20 Tickets, doesn't matter which order i choose.

i just upgraded to german modified 1.9.11

after some reasearch it turned out, that line 521 of include/staff/tickets.inc.php causes this at the 21. ticket
if(($ticket=Ticket::lookup($row['ticket_id'])) && strtolower($_REQUEST['status']) != 'closed') {

in more detail, when $ticket= new Ticket($id) at the lookup-method (line 2305 in include/class.ticket.php) is called, it crashes!

i solved it temporary by change
if( strtolower($_REQUEST['status']) != 'closed' && ($ticket=Ticket::lookup($row['ticket_id']))) {

butthis is just a dirty workaround.
any hints whats the real problem?

cheers
andi
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Need help with Ubuntu 16.04 server install

June 20, 2016, 5:15 pm
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Hi,

  I am new to this so forgive me if I dont include all the info that is needed. I will do my best to add what I can. I have made 2 virtual servers running ubuntu server ver 16.04. On the first one I told it to do a LAMP setup on install and followed the instructions for the ostickets install (extracted zip moved files from upload to folder and changed the owner/group permissions for /var/www/html both to www-data) however when I try to load the page it comes up with the error 500. I then built a second one and installed the lamp setup manually by apt-get following a slightly older walkthrough and I still got the same issue. I looked in my apache2 error.log and found these 2 entries repeat for each time I try loading the ostickets by browser:

[date] [:error] [pid 11117] [client 10.0.0.3:62547] PHP Warning: Unknown: failed to open stream: Permission denied in Unknown on line 0
[date] [:error] [pid 11117] [client 10.0.0.3:62547] PHP Fatal error: Unknown: Failed opening required '/var/www/html/support/index.php' (include_path='.:/usr/share/php') in Unknown on line 0

Is there a permission somewhere else besides /var/www/html that i need to change as well? I really dont know where to go from here. Thanks!

-Darrell
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Soporte para la puesta en marcha de osticket en sevidor local

March 31, 2015, 8:23 am
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necesito soporte y asesoramiento para la puesta en marcha en un servidor local con windows server 2008 y xampp, el sistema ya esta instalado pero necesito asesoramiento para que funcione para un negocio de informatica, si alguien esta dispuesto, soy de argentina y vemos la forma de pago. Saludos y Gracias
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edit popup window(ticket-preview.tmpl) and add new line.

June 20, 2016, 3:09 am
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Hello all.

I want to edit pop-up window. I found that includ\staff\template\ticket-preview.tmpl is responsible for that.
I want to add there line with first 20 characters of text which client write in "Issue Details". I found class which is responsible for that textarea it is staff/ticket-view.php. Class name is "thread-body" line 412.
I added  tr and td between them and cause it sprintf i should add 3-th component. I named it on bottom of code "WHAT IS HERE????".   Code inside "ticket-preview.tmpl" line 65 looks like this:

echo sprintf('
        <tr>
            <th width="100">'.__('Status').':</th>
            <td>%s</td>
        </tr>
<tr>
            <th width="100">'.__('text').':</th>
            <td>%s</td>
        </tr>
        <tr>
            <th>'.__('Yaradılıb:').':</th>
            <td>%s</td>
        </tr>',$ticket_state, WHAT IS HERE????, Format::db_datetime($ticket->getCreateDate()));

Please help, can not echo written text it to pop-up windows(((
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Contact info -> add a email confirm fileld and check input is the same of email field

June 20, 2016, 11:59 pm
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No End-User notification after a mail reply from an agent

June 21, 2016, 5:27 am
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Hello,

Could someone help me about this:

When an agent reply to a ticket by mail, the mail is well added to the ticket thread, but the end user does not receive any notifications that a new message has been posted.

Do you know if this behavior is normal or if I have to configure something?

image
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Cron can not process some mail addresses

June 21, 2016, 9:14 am
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Hello,

We are using

Versión osTicketv1.9.12 (19292ad)
Servidor del Software WebMicrosoft-IIS/7.5
Versión MySQL5.7.12
Versión PHP5.3.28


Since 3 days, when we generate a ticket coming from our domain "@mx.dufry.com" the cron does nothing (the mail just stands in the inbox), but if the email comes from hotmail.com, gmail.com, etc. it does create a ticket without problem.


For 2 weeks worked perfectly, I'll really appreciate any comment or suggestion





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OS ticket and Ubuntu

June 21, 2016, 10:05 am
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Hi,

We are having a bit of a stange issue and guessing it's something to do with os ticket, but I'm sure you experts on here will have the solution. :)

We have just set up a new server on Ubuntu (latest stable version) and it's running LAMPs. Now we know this works as other php and myself scripts work, however it seems that is so ticket is not working and simply displaying a white screen. It does this on the copy of the files from our old server (ran Ubuntu 14.) Or if we even try and download and install the latest version of OS ticket.

We are convinced we must be doing something simple wrong, so hoping someone is able to help!?
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404 Error when refreshing tickets

June 21, 2016, 6:48 pm
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When I click to refresh the tickets, it throws a 404 error. Oddly there seems to be another level of directory added to the URL, which is causing the fault. Here's the end of the refresh request URL: scp/scp/index.php? 

I think it should be: scp/index.php? I recently migrated to this new server and the issue began then - worked great on the previous server (Win 2012). All other functions seem to work fine. I upgraded to latest version in the hopes that that would resolve the issue, but it did not.

The install is very generic running on Windows 2012R2

Any suggestions? Thanks!
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Lost version notification

June 21, 2016, 9:33 pm
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Not an osTicket question but rather to do with the forum.

I managed to close the notification at the top of the main forum display that showed the current osTicket version available. Searched in settings but can't find a way to get it back again. Any way to restore this ?

Cheers,
Brett

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Google Analytics ?

June 15, 2016, 9:31 pm
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is there a place to enter a Google Analytics code if not where should i pout the code ?
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Slow Sending - Ticket email info table?

April 9, 2015, 1:40 pm
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Hello,

I have a (hopefully) easy question.

Every time I would send an email out via the ticket system, it would try to write to ticket_email_info with the following query:
SELECT email_mid, headers FROM ost_ticket_email_info WHERE thread_id=787119 (random)

This query would take forever and run multiple times, slowing down the sending a ton.  Ticket_email_info is huge, hundreds of thousands of entries.  I went in and truncated ticket_email_info, and it seems to have solved the problem without causing any issues in the system. 
My question is what does ticket_email_info do?  Is it OK to delete it like that?  It looks like it's storing email header info, but I can't figure out why.

I'm happy to attach my config info, but this is a more general question.

Thanks!
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osTicket v1.10-RC2 to RC3 Upgrade

June 22, 2016, 1:15 am
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We are looking to upgrade to RC3 from RC2.
Apart from it breaking the LDAP/AD Auth module the upgrade looks ok except....
There is no upgrade start screen once RC3 files copied over to the directory. software just loads as normal.
Is this right? When I upgraded from 1.9.12 to 1.10RC2 it went through the initial upgrade screen.

Thanks
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LDAP Authentication on 1.9.12 Error

May 12, 2016, 7:10 am
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I have Windows 2012 R" server running Bitnami Wampstack 5.6.20 (Apache 2 and PHP 5.6.20).
Have downloaded and installed the auth-ldap.phar plugin from osticket.com/download and have the config screen up. Each time I goto add the LDAP/AD details and save I get a HTTP 500 blank screen.
From research it seems to have something to do with the LDAP2 being missing?
Any help on how to fix this problem would be appreciated.
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[Resolved] How to apply status Archived or Cancelled

June 22, 2016, 2:31 am
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Hi,
from an open or closed ticket I can see Archived and Deleted status are not available but I see this two status exist on Manage, List, Ticket Statues.
How to apply that statues?
Thanks.
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Trubleshooting form

June 21, 2016, 11:25 pm
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Hey, i am working on osTicket to do customer support, and was wondering if there is allready a sollution to ha a dropdown menue in a new ticket to get a draft?

When a customer calls there are a list of things that needs to be checked and it would be easier to have a prefillet text, to go trough with the customer then to have a paper next to you and read from that, then we would just fill in as we go.
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