Log attachment downloads

February 20, 2018, 1:15 am

≪ Previous: assign expiration/locked date to customer accounts

Hi,
Im looking for a way to log the click (download) of an attachment, in ticket view. In admin->system, i have set logging to DEBUG. I have added the following code in ticket-view.inc.php but when i test it by clicking on an attachment in the ticket, i dont see any records in the log with title "File click", just the cronjobs and logins.

<?php
if(isset($_GET['file.php'])){
            george_logclick();
            }
        function george_logclick(){
                $ost->logDebug(_S('File Click'),
                    sprintf(_S("%s logged in [%s], clicked file %s"), $staff->getUserName(),
                    $_SERVER['REMOTE_ADDR'], $handler . '?' . http_build_query($args))); //Debug.
                }
?>

Regards
George

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Blank modals in OS Ticket

February 26, 2018, 12:49 am

≫ Next: Login Background image can't be changed

≪ Previous: Log attachment downloads

Modals appear blank in OS Ticket. I cannot set password or configure widgets.

Version 10.1
Server - Ubuntu 16.04 LTS

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Login Background image can't be changed

December 14, 2016, 2:11 pm

≫ Next: File Import Error

≪ Previous: Blank modals in OS Ticket

Hello, start using osTicket at work. Now in testing mode.

Was trying to change login background image using admin company settings, doesn't work. Was trying to change an image in scp/images/login-headquarters.jpg to a different one, doesn't work either.

Not really good with PHP, but is there any other way to make custom pages layout and other small modifications?

↧

File Import Error

January 11, 2018, 6:33 am

≫ Next: Events in the DB

≪ Previous: Login Background image can't be changed

Hi guys

I am receiving file import errors every now and then. I've noticed a trend for the majority of emails. The scenario is that whenever the attachment is an email message (email.eml) that contains an attachment (attach.pdf), the body of the attached email (email.eml) is added to the ticket thread and the attachment (attach.pdf) is not imported and the ticket thread says "SYSTEM - File Import Error" "attach.pdf: Unable to save file".

This tends to happen at least once a day.

I am running osTicket v1.10.1 on Ubuntu 14.04 LTS. php version is 5.6. I use IMAP to import emails and use the attachment plugin to save to the file system.

Any help would be much appreciated.

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Events in the DB

February 26, 2018, 6:07 am

≫ Next: all agents are show when there are exists no teams when assigning ticket to team

≪ Previous: File Import Error

Hi guys

Where do you store the ticket thread events in the database? I need to report on how many transfers are happening per department for a specific period of time and I'm struggling to find this info.

Any help would be much appreciated.

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all agents are show when there are exists no teams when assigning ticket to team

February 26, 2018, 7:11 am

≫ Next: Prefill form using GET

≪ Previous: Events in the DB

Yo,

first of all thank you the devs of osticket for such an awesome system, although it's not perfect, but hey who is , already a big shoutout to them.

Well, i think i found a bug, so we have no teams, but if a user wants to assign a ticket to a team while there exists no team, all agents are shown in the dropbox, this is not correct, as if we would assign it to a user only the users of the department would be shown, tested it with a team and that it shows only that team , no agents.

No teams exists ;

Assign to team --> all agents are shown that exists in osticket (not correct, no teams and no users should be shown)

Assign to user --> users of department to which ticket is part of are shown (correct)

A team exists :

Assign to team --> only teams are shown, no agents (correct)

Assign to user --> users of department to which ticket is part of are shown (correct)

grtz

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Prefill form using GET

November 13, 2017, 2:27 am

≫ Next: Hibernating computer

≪ Previous: all agents are show when there are exists no teams when assigning ticket to team

I am attempting to have form pre-filled when creating new tickets. There are about 4 parameters that are passed via URL.

I have been able to pre-select the topic by setting the variable topicId . However, I cannot understand how to then pre-fill the fields.

This is my current attempt. As you can see I imagine that something needs to be done within those foreach loops, but not sure what.

$_GET['topicId'] = '10'; // this needs to be set to QA reporting all the time
$pat_id = $_GET['pat_id'];
$user_id = $_GET['user_id'];
$study_date = $_GET['study_data'];
$frame_number = $_GET['frame_number'];
$nav->setActiveNav('new');
$inc='open.inc.php';

foreach ($form->getFields() as $field) {
    foreach ($field as $f) {
        
    }
}

include(CLIENTINC_DIR.'header.inc.php');
include(CLIENTINC_DIR.$inc);
include(CLIENTINC_DIR.'footer.inc.php');

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Hibernating computer

February 26, 2018, 9:57 am

≫ Next: Mail to multiple dept but ticket being created only in one of them

≪ Previous: Prefill form using GET

Ticket 3540 - Computer continues hibernating in less than 3 min. of sitting idle. Fixes did not work

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Mail to multiple dept but ticket being created only in one of them

September 15, 2015, 12:11 pm

≫ Next: Mod for Custom Org / User Types

≪ Previous: Hibernating computer

I'm using v1.9.4

I have several departments using the same osticket system, with their own mail address.
Sometimes, our customers send e-mail to one department copying another department, but only one of them receive the ticket.

Is this meant to be this way? Can I set it to create the ticket in all the departments in copy?

↧

Mod for Custom Org / User Types

February 20, 2018, 7:20 am

≫ Next: 2 diffrerent Landing pages

≪ Previous: Mail to multiple dept but ticket being created only in one of them

Does anyone know if there is a plugin/mod to extend orgs/users to add custom types to each?

Purpose: To use orgs/users but be able to filter by type (customer/vendor/subcontractor) and use in custom lists while being able to collect all the info that is already field values within these 2 default types.

Thank You.

↧

2 diffrerent Landing pages

February 22, 2018, 4:58 am

≫ Next: Use project osTicket-v1.10.1 from IDE Eclipse

≪ Previous: Mod for Custom Org / User Types

Hi all,

I need two different landing pages, 1st in "Guest mode" and the 2nd. one when user is logged in.

do you have any tipps how can I do that on easiest way ?

latest osTicket v1.10.1

Chris

↧

Use project osTicket-v1.10.1 from IDE Eclipse

February 26, 2018, 12:58 pm

≫ Next: Debug file in osTicket-v1.10.1

≪ Previous: 2 diffrerent Landing pages

I would like to know how I could establish this project in Eclipse for the purpose of running the same and debugging.

↧

Debug file in osTicket-v1.10.1

February 26, 2018, 1:04 pm

≫ Next: Append a mail to an existing ticket

≪ Previous: Use project osTicket-v1.10.1 from IDE Eclipse

Good afternoon, I would like to know if it is possible to debug a specific php file within this project. I have tried with the following forms:

<? php
ini_set ('display_errors', 'On');
error_reporting (E_ALL);

<? php
ini_set ('display_errors', 'On');
error_reporting (E_ALL | E_STRICT);

<? php
ini_set ('display_errors', 'On');
error_reporting (E_ALL);

and none works.

NOTE: See attached image with the details of the generated error, when exporting closed tickets. This happens if the number of records in the result is greater than 6,300 when it is lower, it works correctly but it exports half of the records that exist in the result.

↧

Append a mail to an existing ticket

June 8, 2016, 2:44 pm

≫ Next: Use only part of a variable

≪ Previous: Debug file in osTicket-v1.10.1

Hello @all,

I'm using osticket to manage internal user requests.

For this reason I create a new ticket via mail sent to the email address defined.

After that, I want to append mails to the same ticket number from different email address, because all team can partecipate to complete the ticket.

To do that I type the ticket number [#??????] on the subject.

Problem: the program appends the mail to the requested ticket, only if is sent from the user that create the ticket. Otherwise, the osticket create a new ticket number, also if I set the ticket number on the subject.

Can I have a way to append mail to the same ticket number, only checking the ticket nukber? The email address is no relevant on my case.

I tried to found a solution within the forum, but without solution.

Thanks in advance for support.

Daniele

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Use only part of a variable

February 26, 2018, 10:49 pm

≫ Next: Add new features on OSTicket

≪ Previous: Append a mail to an existing ticket

Hi,

i would like to use more "canned answers"; i have a variable which is defined by the ticket creator in a Textbox. I can use the variable completely, this works fine. But is there a chance / syntax that i could just use a part of it, like the first letter? I didn´t find any infos about that.. something like:

%{ticket.uservariable}:1

Were using the latest version of OSTicket.

Thanks in advance,

Thomas

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Add new features on OSTicket

February 19, 2018, 2:30 am

≫ Next: Attachments issue in 1.9.15

≪ Previous: Use only part of a variable

Hi everyone !

For my internship i have to upgrade the actual version of OSTicket for my company (v1.7) to the lastest version and they want to add some new features but i don't find anything up-do-date about that.

The new features are:

- add a new tab "Pending Client", "Pending Provider", "Pending Solution" and "Solved" (and be able to add whatever we want) for the tickets.

- have a cost management per employee according to the time spent on the tickets.

- open a ticket automatically when we recieve a mail to the support address and have a follow-up of the mails sent and received in the body of the ticket automatically.

Thank you for helping !

↧

Attachments issue in 1.9.15

February 27, 2018, 5:22 am

≫ Next: osTicket Awesome 1.10.1 released

≪ Previous: Add new features on OSTicket

Hello,

I am having an issue with attachments to tickets in 1.9.15. This may have happened before in earlier versions but I don't know.

I can upload the files OK but when I come to download them all binary files are corrupted. Every file appears to be 2 bytes bigger than the uploaded version. This is OK for text files but not for binary files. If I do an octal dump of the uploaded file and the downloaded one, the first couple of lines of the original file are:

0000000 045520 002003 000024 004000 000000 056072 046133 143136
0000020 006062 000047 000000 000047 000000 000010 000000 064555
.............

and those of the downloaded file are:

0000000 020040 045520 002003 000024 004000 000000 056072 046133
0000020 143136 006062 000047 000000 000047 000000 000010 000000

i.e. the two octal bytes 020 and 040 are being pre-pended to the file. The content of the downloaded file is identical to the uploaded one after that. Has this been noted before and how can I fix this?

Regards,

Mike

↧

osTicket Awesome 1.10.1 released

January 11, 2018, 12:09 am

≫ Next: Dropdown menu for changing the priority

≪ Previous: Attachments issue in 1.9.15

osTicket Awesome is the ONLY osTicket theme that improves BOTH the staff and the client areas.

It utilizes a fully responsive design throughout. You'll want to check out the demos on a desktop/laptop AND a mobile device.

This latest release has been redesigned from scratch, streamlined to allow for quicker updates in the future.

It now uses up to 1200px of desktop screen real estate (osTicket native only uses 960px).

While osTicket defiantly attempts to display itself at 960px wide on your Android or iPhone, osTicket Awesome shrinks down to accommodate mobile screens as tiny as 325px wide. That means it will even look good on your mom's iPhone 4!

Tested and supported in Chrome, Firefox, Opera, Safari and MS Edge.

osTicket Awesome supports RTL and i8ln. In fact, all languages officially supported by osTicket are pre-installed.

Your agents can re-prioritize tickets without leaving the ticket list screen.

New in version 1.10.1... color themes.

Now you can manage your client’s needs in style, with ease and from anywhere.

Stop by www.osticketawesome.com and try out the demos!

↧

Dropdown menu for changing the priority

February 27, 2018, 7:08 am

≫ Next: Spam tickets - ReCaptcha 2.0 in 1.10

≪ Previous: osTicket Awesome 1.10.1 released

Is it possible to add dropdown menu to Post Reply section of ticket for changing the priority of a ticket without edit it in exactly the same way as Ticket Status drop-down menu is done?