Need to sign in every time I update a ticket

February 28, 2018, 1:06 pm

≫ Next: Add new features on OSTicket

≪ Previous: OSTicket 1.10 stopped sending emails

I'm using version 1.10 and every time we go into a ticket and update it, it brings up back into the log in screen.

The ticket does get updated but it is really frustrating to get anything done.

Any ideas of what I can do to fix this?

Thanks,
Gabe

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Add new features on OSTicket

February 19, 2018, 2:30 am

≫ Next: Blank Emails

≪ Previous: Need to sign in every time I update a ticket

Hi everyone !

For my internship i have to upgrade the actual version of OSTicket for my company (v1.7) to the lastest version and they want to add some new features but i don't find anything up-do-date about that.

The new features are:

- add a new tab "Pending Client", "Pending Provider", "Pending Solution" and "Solved" (and be able to add whatever we want) for the tickets.

- have a cost management per employee according to the time spent on the tickets.

- open a ticket automatically when we recieve a mail to the support address and have a follow-up of the mails sent and received in the body of the ticket automatically.

Thank you for helping !

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Blank Emails

February 28, 2018, 10:14 pm

≫ Next: Time of ticket creation wrong - now with images and in the right forum ...

≪ Previous: Add new features on OSTicket

I have just setup email piping and emails from some clients are coming in correctly and others are coming in with a blank issue details field. If I look at the email that landed on the server, it does have a message body. This is only happening on emails from certain senders.

Has anyone run into this before?

osTicket Details (all extensions and PHP settings have check marks next to them): v1.10.1 (9ae093d) — Up to date Apache 5.6.36 7.1.12

osTicket Version

Web Server Software

MySQL Version

PHP Version

Thanks,
Daniel

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Time of ticket creation wrong - now with images and in the right forum ...

July 4, 2017, 9:08 am

≫ Next: E-Mail Loop detected! Tell me where!

≪ Previous: Blank Emails

Hello,

I have been struggling with this for the last 2 days.

The problem is whenever I create a ticket via the web form creation page of osticket, the time of the ticket creation displayed in the tickets list page of osticket is one hour less than the real creation time.
For example one ticket created at 15:01 is displayed in osticket as having been created at 14:01.
I am using osticket V. 1.10 (901e5ea)
Apache/osticket and mysql are running on the same machine (Centos7).

I have confirmed in the osticket database table that the ticket is created with the correct hour. but it is displayed with one hour less in osticket.

I have configured osticket timezone correctly according to my location (Europe/Lisbon)

I have set mysql timezones also according to my location on my.cnf file and populated mysql timezone tables from my centos7 /usr/share/zoneinfo directory

the centos7 OS timezone is also configured to Europe/Lisbon

the agent profile in osticket is also configured to Europe/Lisbon

Apache / PHP also configured in httpd.conf and php.ini to the correct location:
- in httpd.conf added line
SetEnv TZ Europe/Lisbon
- in php.ini
date.timezone=Europe/Lisbon

A PHP test file opened in a web browser with the command "echo date_default_timezone_get();" gives this:

Something strange is in the osticket configuration (first image) because mysql timezone altough configured as Europe/Lisbon is being interpreted as Europe/Paris by osticket.
Another question is Daylight Saving Times. Maybe the question also relates to this, but now I dont see any option to deal with this in OSTicket altough in previous osticket versions we had an option to activate/deactivate DST.

And I think this misconfiguration is also no allowing me to get a lock on a ticket. With a Collision Avoidance Duration of 5 minutes I can never answer a ticket because it gives the error "This action requires a lock. Please try again".
With a Collision Avoidance Duration bigger than 60 minutes then I can answer ticket.

Do not know what else can I try/change.
Maybe I am missing something obvious but I am out of ideas.

Any help would be appreciated

Thank you very much

Pedro

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E-Mail Loop detected! Tell me where!

March 1, 2018, 2:24 am

≫ Next: Can't access to Admin Panel OSTicket 1.8

≪ Previous: Time of ticket creation wrong - now with images and in the right forum ...

That's so annoying and in my eyes, there is no E-Mail-Loop! Tell me where?!?!
And if its detected, why not with more information????????

Here is my configuration:
----------------------------------------
Administrator E-Mail: helpdesk@...
Admin-Profil: helpdesk@...

System-Standard: support@....
Support-Department: System-Standard (support@...)
Maintenance-Department: System-Standard (support@...)
Support-Department: System-Standard (support@...)

Administrator ist also an agent.

So, where is the loop? Thats so frustrating!!!!

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Can't access to Admin Panel OSTicket 1.8

March 1, 2018, 12:53 am

≫ Next: User get email alert when priority changes?

≪ Previous: E-Mail Loop detected! Tell me where!

Hello !

I have to upgrade an OSTicket 1.8 to 1.10.1, so i copied the product VM with OSTicket for an experimental environment, i changed the ip address, and now i want to change configuration to access in local to the Admin Panel but i don't know which files i had to change (i tried to change Apache configuration files but it ain't work).

Currently on the OSTicket of my company to access to the admin panel they go to a link like domainname.fr/scp.

Thank you in advance!

PS: i tryed to connect to the admin panel with my virtual machine address but it didn't work too, only this message: https://image.noelshack.com/fichiers/2018/09/4/1519895026-pbconnexion.png

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User get email alert when priority changes?

March 1, 2018, 3:33 am

≫ Next: Blank modals in OS Ticket

≪ Previous: Can't access to Admin Panel OSTicket 1.8

Is it possible to set up the osTicket in such way that user will be alerted when Agent change the priority of ticket?

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Blank modals in OS Ticket

February 26, 2018, 12:49 am

≫ Next: About html in signature email

≪ Previous: User get email alert when priority changes?

Modals appear blank in OS Ticket. I cannot set password or configure widgets.

Version 10.1
Server - Ubuntu 16.04 LTS

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About html in signature email

March 1, 2018, 5:15 am

≫ Next: Attachments issue in 1.9.15

≪ Previous: Blank modals in OS Ticket

Hi crew!

I want a nice signature for my tickets. But everybody know that signature is a plain text without format. Ok.

Someone tried to paste the html code directly to database? It could work?

Thanks in advance

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Attachments issue in 1.9.15

February 27, 2018, 5:22 am

≫ Next: Add Organization results in "error adding organization - try again"

≪ Previous: About html in signature email

Hello,

I am having an issue with attachments to tickets in 1.9.15. This may have happened before in earlier versions but I don't know.

I can upload the files OK but when I come to download them all binary files are corrupted. Every file appears to be 2 bytes bigger than the uploaded version. This is OK for text files but not for binary files. If I do an octal dump of the uploaded file and the downloaded one, the first couple of lines of the original file are:

0000000 045520 002003 000024 004000 000000 056072 046133 143136
0000020 006062 000047 000000 000047 000000 000010 000000 064555
.............

and those of the downloaded file are:

0000000 020040 045520 002003 000024 004000 000000 056072 046133
0000020 143136 006062 000047 000000 000047 000000 000010 000000

i.e. the two octal bytes 020 and 040 are being pre-pended to the file. The content of the downloaded file is identical to the uploaded one after that. Has this been noted before and how can I fix this?

Regards,

Mike

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Add Organization results in "error adding organization - try again"

March 1, 2018, 7:42 am

≫ Next: Printing Tickets - Need to Show IP

≪ Previous: Attachments issue in 1.9.15

Hello OSTicket,

We are currently having some issues with our help desk deployment.

We are using v1.10, MySQL Version 10.1.29 and PHP version 7.0.25-1.

When we go to add a new organisation it displays the error "Error adding organisation - try again"

This appears to have happened out of no where, I can add users but not organisations, any help would be great.

Thank you

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Printing Tickets - Need to Show IP

February 27, 2018, 12:34 pm

≫ Next: osticket no envía los correos a los destinatarios.

≪ Previous: Add Organization results in "error adding organization - try again"

When printing tickets it no longer shows the IP on the printed form. We use IP to track user locations so need that on the printed tickets.

I'm totally new to this platform but I think we just need to edit a template?

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osticket no envía los correos a los destinatarios.

March 1, 2018, 12:26 pm

≫ Next: OsTicket no alerta

≪ Previous: Printing Tickets - Need to Show IP

OSTICKET NO ENVÍA NINGÚN CORREO.

__________________________________________________________

APACHE 2.4.27

PHP 5.6.31

MySQL 5.7.19

WINDOWS PROFESSIONAL X 64 SERVICE PACK 1

PROCESADOR INTEL CORE i5 2.50 Ghz

MEMORIA 4GB

thrown in C:\wamp64\www\osticket\include\class.util.php on line 149

[01-Mar-2018 11:31:03 America/Bogota] PHP Warning: mail(): Failed to connect to mailserver at "localhost" port 25, verify your "SMTP" and "smtp_port" setting in php.ini or use ini_set() in C:\wamp64\www\osticket\upload\include\pear\Mail\mail.php on line 153

[01-Mar-2018 11:31:03 America/Bogota] PHP Stack trace:

[01-Mar-2018 11:31:03 America/Bogota] PHP 1. {main}() C:\wamp64\www\osticket\upload\open.php:0

[01-Mar-2018 11:31:03 America/Bogota] PHP 2. Ticket::create() C:\wamp64\www\osticket\upload\open.php:42

[01-Mar-2018 11:31:03 America/Bogota] PHP 3. Ticket->onNewTicket() C:\wamp64\www\osticket\upload\include\class.ticket.php:2922

[01-Mar-2018 11:31:03 America/Bogota] PHP 4. Email->sendAlert() C:\wamp64\www\osticket\upload\include\class.ticket.php:1044

[01-Mar-2018 11:31:03 America/Bogota] PHP 5. Email->send() C:\wamp64\www\osticket\upload\include\class.email.php:178

[01-Mar-2018 11:31:03 America/Bogota] PHP 6. Mailer->send() C:\wamp64\www\osticket\upload\include\class.email.php:168

[01-Mar-2018 11:31:03 America/Bogota] PHP 7. Mail_mail->send() C:\wamp64\www\osticket\upload\include\class.mailer.php:448

[01-Mar-2018 11:31:03 America/Bogota] PHP 8. mail() C:\wamp64\www\osticket\upload\include\pear\Mail\mail.php:153

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OsTicket no alerta

March 1, 2018, 1:17 pm

≫ Next: Error en piping de emails: execvp /pipe.php Permission denied.

≪ Previous: osticket no envía los correos a los destinatarios.

Tengo un correo que configuro en el SMTP, cuando el cliente llena la solicitud le llega su correo, pero a mi nunca me llega una alerta de ese correo.

Siembargo cuando escogen la opción de que el cliente no tiene correo, si me llega un correo de alerta, qué puede pasar?

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Error en piping de emails: execvp /pipe.php Permission denied.

March 1, 2018, 1:05 pm

≫ Next: Empty Client ticket list

≪ Previous: OsTicket no alerta

Dear osTicket team,

I'm having some difficulties setting up email piping:

The mail.log is showing:

Mar 1 17:36:42 atc postfix/local[20535]: 19F0863023: to=<abc-def@midomain.com>, relay=local, delay=530, delays=530/0.01/0/0.01, dsn=4.3.0, status=deferred (temporary failure. Command output: local: fatal: execvp /var/www/html/osticket/api/pipe.php: Permission denied )

I'm using postfix and my "aliases" file has "abc-def" email alias:

abc-def: "|/var/www/html/osticket/api/pipe.php"

The file "pipe.php" has these permissions:

-rwxr--r-- 1 www-data www-data 917 Sep 14 16:23 /var/www/html/osticket/api/pipe.php

My system:

root@atc:/etc# uname -a
Linux atc.topux.pro 4.9.0-6-amd64 #1 SMP Debian 4.9.82-1+deb9u2 (2018-02-21) x86_64 GNU/Linux
root@atc:/etc# php -v
PHP 7.0.27-0+deb9u1 (cli) (built: Jan 5 2018 13:51:52) ( NTS )
Copyright (c) 1997-2017 The PHP Group
Zend Engine v3.0.0, Copyright (c) 1998-2017 Zend Technologies with Zend OPcache v7.0.27-0+deb9u1, Copyright (c) 1999-2017, by Zend Technologies
Mysql Server Version: 5.5.9999+default

Thanks in advance.

José G.

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Empty Client ticket list

March 1, 2018, 12:21 pm

≫ Next: server replacement

≪ Previous: Error en piping de emails: execvp /pipe.php Permission denied.

Hi Everyone,

I am trying to show a logged in client an empty ticket list if they do not have any tickets.

So far I've got the /ticket.php page to show access denied as there are no tickets attached to the client. I've done this by removing the

else {

$nav->setActiveNav('new');

$inc='open.inc.php';

}

on tickets.php around line 136 and replacing it with

else

$inc='view.inc.php';

I've tried removing the die function from view.inc.php but end up with a null error which does make sense.

Wondering if anyone else has this implimented.

Thanks,

Tom

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server replacement

March 1, 2018, 1:05 pm

≫ Next: OSTicket system time issue

≪ Previous: Empty Client ticket list

I had a server loose a motherboard. Couldnt get a new board, ended up buying an entire used server of the same model etc. I moved the raid controller and drives over from the old server to the new. The only thing I saw was of course the mac address on the replacement hardware is different than the old. Now my osticket installation will not authenticate using google. When you click google authentication the screen flashes and I get the authentication required error. The only thing I can figure is google is denying the connection for the auth, but cant figure that end out. No errors in the server logs. All of the other pages running on the server are loading fine. Including lots of pages using mysql and php, none of these pages are tied into google. If anyone has any suggestions of where to go I would appreciate a nudge in the right direction. I did try to dump the mysql database and restore it from a good backup.

thanks

ddh

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OSTicket system time issue

March 1, 2018, 4:06 pm

≫ Next: Forms and Lists documentation?

≪ Previous: server replacement

OSTicket system time issue

Synology DS718+ , DSM 6.1.5-15254

OSTicket 1.10.1-0121

i already changed the system time of synology and osticket ticket, but when i created a new ticket or update a ticket the timestamp always advance 2 hours.

thanks in advance.

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