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Change form in ticket detail

June 7, 2017, 2:09 am
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Dear all,

My osTicket information:

osTicket Version: v1.10 (901e5ea)    
Web Server Software: Apache/2.4.17 (Win32) OpenSSL/1.0.2d PHP/5.5.38
MySQL Version: 10.1.13

PHP Version: 5.5.38

Now I want to change the ticket form, add, remove information field in ticket detail, is it possible?image

Pls check image attached.

Thank you



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Edit User Information Fields.

August 26, 2018, 11:41 pm
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Hi ntozier,
I Go To:
Admin panel -> Manage ->  Forms -> Ticket Details. 
Want to make visibility phone field required, But unable to edit this field. 

Osticket 1.10.1
PHP 5.6
Mysql 10.1
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"n" days search filter not fetching required data in advance search

August 27, 2018, 3:45 am
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When someone tries to search tickets for "n" days in advance search, it shows 'no data is available ' every time even if we have tickets matching our criteria. 

Osticket version - v1.10
Apache - 2.4.18 (Ubuntu)
MySQL version- 5.7.20
PHP version - 5.6.32

Steps:

1. Advanced Search -> Created -> 'in the last n days '

After search system does not fetch any data.

Attaching the image for reference


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Brazilian Portuguese Translation Issue

August 27, 2018, 5:30 am
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Hi,

There's a issue on Brazilian Translation, in the login page (client and admin), the username placeholder is set to 'CPF' and acctually should be 'Usuário'.
How can I change this translation? I already look in the login.php file and osTicket project in Crowdin, but I can't find this translation page there.



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DB-Error after try to use advanced search

August 27, 2018, 5:45 am
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I tried to use the advanced search function.
I have not done anything essential.
Suddenly I get this database error.

I can not do anything anymore.
No matter which site I call, I always get this error.

What can I do ?



Fatal error: Uncaught exception 'InconsistentModelException'
with message 'Unable to prepare query: SELECT COUNT(*) FROM (SELECT
A1.`ticket_id` FROM `OC1_ticket` A1 WHERE ) __' in
/var/www/XXXXXXXX/include/class.orm.php:3134
Stack trace:
#0
/var/www/XXXXXXXX/include/class.orm.php(3189):
MySqlExecutor->execute()
#1
/var/www/XXXXXXXX/include/class.orm.php(2644):
MySqlExecutor->getRow()
#2
/var/www/vhosts/XXXXXXXX/include/class.orm.php(1193):
MySqlCompiler->compileCount(Object(QuerySet))
#3
/var/www/XXXXXXXX/scp/tickets.php(525):
QuerySet->count()
#4
/var/www/XXXXXXXX/scp/index.php(28):
require('/var/www/vhosts...')
#5 {main}
thrown in /var/www/vhosts/XXXXXXXX/include/class.orm.php on line 3134

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Collaborators not added from CC if configured email is not in To:

July 19, 2018, 2:17 am
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v1.10.1 (9ae093d)

I don't know if this behaviour started as a result of my many patches or becouse of the upgrade (checked released notes) but:

If email is sent to osticket@domain.com, a ticket is created properly and collaborators added from CC
If email is sent to mailgroup@domain.com (Exchange mail group that contains osticket@domain.com), a ticket is created but no collaborators are added from CC
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Language packs

July 9, 2018, 6:55 am
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Hello,

are the language packs actual with the current version?
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Dinamic Forms

August 27, 2018, 10:20 am
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Hello everyone!

I have the folowing problem: My costumers must send me variable sets of data. The thing is that i don't know, in advance, how many sets of data will be submitted. Is there a way to do that without customization?

If it's not clear, that's an example:

My clients use Osticket to ask me help about their cell phones. Each one of them can have from 1 to .... cell phones. My form would be something like this:

  Number of phones: XXXX

According to the number of phones, osticket would present the folowing form XXXX times:

 Phone Numer: ....
 Phone Model: ....
 Contract ID: .....

Is it possible?

Sorry for bad english!



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HTTP Error 404.0 - Not Found

August 27, 2018, 10:00 am
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My environment and version info:

Server 2016 Standard
IIS 10
MySQL 8
PHP v7.2
PHP Manager for IIS
OS Ticket v1.11

I'm having issues connecting to the osTicket setup page to get it going. Any help is greatly appreciated.

Detailed Error Information:

Module   IIS Web Core
Notification   MapRequestHandler
Handler   PHP_via_FastCGI4
Error Code   0x80070002
Requested URL   http://localhost:80/osTicket/setup/install.php
Physical Path   C:\inetpub\wwwroot\osTicket\setup\setup\install.php
Logon Method   Anonymous
Logon User   Anonymous
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I cannot login anymore

July 9, 2018, 6:39 pm
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I was using OST for about an year without any problem. BUT after a PHP server reconfiguration my OST stopped working. I cannot login anymore.

I am sure that the following code line ...
<p>Copyright &copy; <?php echo date('Y'); ?> <?php echo (string) $ost->company ?: 'osTicket.com'; ?> - All rights reserved.</p>
... is causing the problem: 

Service Unavailable

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.


When I delete this line the page works fine. BUT I cannot login AND the images don't load anymore.

- PHP Version 5.6.36
- OS: Linux br-hdi-web88.weblink.com.br 2.6.32-896.16.1.lve1.4.53.el6.x86_64 #1 SMP Sun Feb 18 08:20:42 EST 2018 x86_64

Can you realize any extension that is missing (or misconfigured) in my server? 
This is my PHP configuration:
image
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LDAP plugin works on client sign-in or not? Any SAML plugin?

August 27, 2018, 11:23 pm
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I'm using OST v1.9.8 on LAMP. PHP 5.6. MySQL 5.6

For the plugin "Authentication :: LDAP and Active Directory", there is an option under "Authentication Modes" to "Enable authentication of clients"
Does it work for client sign-in please?
Do we just turn on under Settings > Access > "End User Authentication Settings" ?

I'm also looking for SAML plugin for OST v1.9.8.

Saw the discussion:

But seems there is no more messages.
Anyone can share knowledge on SAML plugins for OST please?
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User import

August 23, 2018, 5:14 am
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Can someone provide me with a sample .csv for user import?
i´m trying to import users in OSticket v1.10 and get the error that he can´t map the header to the object fields or een bad data error.


image
The bad data error  i get when i replace the ; with , like suggested in the copy+paste import.

image

Below you find a screenshot of the settings and of the .csv imageimage

i have no idea what is going wrong and how to fix it.

Can you help me?

Thx in advance
Marijn

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plugin "Attachments Plug-In: Storage-FS" and Delete files

August 20, 2018, 5:36 am
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Hy,

v1.10.4 (035fd0a) — A jour Apache/2.4.6 (CentOS) PHP/5.4.16 5.5.56 5.4.16
version d'osTicket
Logiciel serveur Web
Version de MySQL
Version PHP

I have a question about this plugin.
I tried to delete a ticket with attachment files (stored on disk), to see if files were deleted when ticket was.
i tried it and saw files were still here after to have deleted ticket. Is that normal ?



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http passthru

September 11, 2014, 9:32 am
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Could someone explain to me how HTTP Passthru is supposed to work? Maybe my expectations are not correct. I have ldap enabled, which does work. I was expecting to see the user not prompted to login if passthru was enabled. Using the latest v1.9.4-rc2.  IIS

Thanks!

Matthew

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[FeatureRequest] remember login as admin

August 28, 2018, 7:27 am
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Hey there,

I would like to have a "remember me" checkbox when calling the loginscreen as Admin ( scp/login.php )

Thx :)
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how to add a new state "pending" in osTicket (v1.10.1)

August 28, 2018, 7:45 am
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how can I create a new state "pending" to add to the existing list of "open",  "close", "archived" and "deleted". 

thanks
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Customize text shown to the user when he opens a ticket

August 24, 2018, 5:57 am
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Hello,

I customized to bottom of the form used by the user to open a ticket, modifying the corresponding form. I can modify what is shown below "problem details".
But I did not found how to add text near the selectbox with help topics (before/after) ? 
And I did not found how to add text near the user informations displayed at the top of the page (after "email :" and "client :").

How can I do ?

Thanks in advance,

T.
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[FeatureRequest] Stronger notification in adminarea on new message

August 28, 2018, 8:27 am
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Hey there,

when i respond to a ticket and a user respond to this answer, two things happens:
1. I get an e-mail "New Message Alert" with the body "New message appendet to tickt #12345"
2. the little info-bubble increments by 1
image
So, is it correct, that i don´t get a stronger notification in the admin-area, than this little bubble?
I mean, the email is a nice hint that something happend, but in my opinion, there could be a stronger tip in the admin-area, too.

THX
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Sending e-mails with attachments

August 28, 2018, 8:44 am
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I am looking to limit the size of attachments that are sent via e-mail. 

So far I have searched but have not yet come up with anything. I allow attachments up to 256mb in size and would like to limit attachments on e-mails to 10mb. 

Thanks for the help,

-Tom
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Activate/deactivate ticket or form per user

August 28, 2018, 9:11 am
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Good afternoon,

We are installing an osticket and a question arises.

We are going to pass users with passwords to our colleagues, but we want that a partner can only create tickets of a topic and another partner can only create tickets of another topic. It can be configured?

If you do not understand our question well, let me know and I will try to explain it in another way.

Thanks for your reply.

Greetings, Rafael M.
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