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How To Change Date Time picker for Date and Time datatype

August 6, 2018, 8:36 pm
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any one can help how to change the date time picker like this(pciture below)  because i create a form with a birthday field and it is hard to choose your year.. for example i am born 1990 i need to click the right arrow one by one.. months by month until i reach the year 1990.. thanks for the reply

https://www.jqueryscript.net//images/Date-Range-Picker-With-jQuery-jQuery-UI-DateRangePicker.jpg
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Cant Download in LDAP and Active Plugin

August 20, 2018, 7:10 pm
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Combos de selección

August 18, 2018, 3:31 pm
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buenas tardes,

quisiera saber como puedo realizar un formulario personalizado y utilizar una especie de combo de selección?

Mi idea es que al seleccionar un tema, me despliegue otros items relacionados a ese tema, por ejemplo:

-  
Temas 1
 Opcion A
 Opcion B
  Opcion C

-    Tema 2 
   Opcion 1
 Opcion 2
  Opcion 3

Pensaba armarlo con la opcion de listas personalizadas, pero no se como tengo que configurar para que la lista del tema 1 contenga las opcion A,B y C y el tema 2 tenga las opciones 1,2 y 3?

CrCree una lista con todos los temas y luego cree una lista por cada opcion que tiene cada tema y el la solapa de propiedades de la lista de temas puse la lista de temas.
Espero me entienda lo que quise explicar

Aguardo sus comentarios. Gracias

Es



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relation between field thread_id of table ost_thread_entry and field ticket_id of table ost_ticket

September 3, 2018, 10:15 am
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Hi,

Does the value of ost_thread_entry.field thread_id always correspond to the same ost_ticket.id ? 


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Limit Users/Organisations to specific help topics

June 15, 2018, 2:18 am
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Has anyone explored the idea of trying to limit help topics to certain users or organisations?

As an example, only allow users who are assigned to our shopfloor area to select a machining help topic and are not shown the IT help topics?


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Changing status from Resolved to Closed increases the "ticket closed" count. How to disable this?

August 30, 2018, 2:02 am
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When I  resolve an issue, it goes to the Resolved state.  After three day it is set to the closed state.  This means, that in reported terms each ticket is "closed" twice.

What I would like to see is that only when a ticket moves from an "Open" state to a closed state (Resolved, closed) that the closed count is increased.  The nummber of tickets created and tickets closed should be the same.  At the moment (in priciple) the closed count is twice the created count.

What changes would I need to make to avoid this?
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Delete/Multi Delete ticket very slow

September 4, 2018, 1:56 am
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Open a new Ticket Form Captcha format issue

August 29, 2018, 3:01 am
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Hi all,

I have enabled the built in Captcha from Admin Panel > Settings > Tickets > Human Verification. The only issue i have is that there is no line break between the "CAPTCHA Text:" and the Select Help topic dropdown or field above once you have selected a topic.

Where do I need to add this line break in and under which file as it currently quite hard to read?

My instance info is below:

osTicket Versionv1.10.4 (035fd0a) —  Up to date
Web Server SoftwareApache/2.4.25 (Debian)
MySQL Version10.1.26
PHP Version7.0.30-0+deb9u1

Many thanks,

Oliver
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This action requires a lock. Please try again!

September 4, 2018, 4:09 am
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I updated to 1.10.4 this morning. No upgrade process appeared to run.

I am trying to add a comment to a ticket.

I am able to delete and change ticket status from the agent Tickets panel (http://mydomain.com/scp/index.php)

osTicket settings:

SELECT @ @system_time_zone , @ @session.time_zone , NOW( ) , 
CURRENT_TIMESTAMP , UTC_TIMESTAMP, TIMESTAMPDIFF( 
SECOND , UTC_TIMESTAMP, NOW( ) ) ;
IST - SYSTEM - 2018-09-04 11:52:26 - 2018-09-04 11:52:26 - 2018-09-04 10:52:26 - 3600
My system clock matches 11:52:26.

ost-config.php has:
# Set default timezone.
date_default_timezone_set('Asia/Jerusalem');
ini_set('date.timezone', 'Asia/Jerusalem');
#date_default_timezone_set('Europe/Dublin');
#ini_set('date.timezone', 'Europe/Dublin');
#ini_set('date.timezone', 'IST');

I have previously used Europe/Dublin because that is where I am.

I also get the message:
"Your lock is expiring soon.
The lock you hold on this ticket will expire soon. Would you like to renew the lock?"
At the top of the ticket page.

There are no errors in Chrome console.
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[FeatureRequest] Stronger notification in adminarea on new message

August 28, 2018, 8:27 am
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Hey there,

when i respond to a ticket and a user respond to this answer, two things happens:
1. I get an e-mail "New Message Alert" with the body "New message appendet to tickt #12345"
2. the little info-bubble increments by 1
image
So, is it correct, that i don´t get a stronger notification in the admin-area, than this little bubble?
I mean, the email is a nice hint that something happend, but in my opinion, there could be a stronger tip in the admin-area, too.

THX
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Link invoice to ticket

October 4, 2017, 2:26 pm
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Hello!

Is there anyone who gets it working to get a (Open-Source would be great) invoice system, linked to OSTicket?
So, if I have a field in my OSTicket Ticket field, where in the price for (for example) a repair is written, and the repair is done, I can instantly create a invoice, without writing all the ticket information down again on the invoice system?

Thankyou so much!
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Mis Tickets

September 4, 2018, 3:51 pm
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Buenas noches, porque motivo puede ser que en la vista del AGENTE no le aparezca el item de MIS TICKETS? cuando ya estan asignados al departamento al cual el pertenece?

Gracias

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Seleccion por medio de combobox

September 4, 2018, 4:01 pm
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buenas noches

quisiera saber si es posible poner en un formulario personalizado, alguna opcion para seleccionas por combo-box como lo muesto en  la imagen:

image

Aguardo respuesta y/o sugerencias
gracias

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Send ticket

September 4, 2018, 5:14 pm
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Dear, is it possible to send the same ticket to many registered users?

I try to send the same message to multiple users but can not select more than one sender per time.
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Email de notificación de tickets por Departamento

August 18, 2018, 6:38 am
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Buenas tardes, tengo la versión  1.10.4, y me gustaría saber cómo debo configurar el correo para que los avisos de los boletos que sepan que estén en primer lugar estén enviados por una cuenta distinta a la que está como  notificación Predeterminada de Correo Electrónico. 

Como lo tengo ahora, están llegando con el correo predeterminado.

Asi tengo configurado en Emails del departamento:
image


Asi lo tengo en notificaciones predeterminada:
image


Gracias





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Vista de tickets de otros usuarios

August 16, 2018, 11:44 am
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Es posible que un usuario generico (NO es agente) pueda ver los tickets que genero otro usuario? sin tener que ir a buscar uno x uno desde la vista de estado de tickets
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Actualizacion Nombre de USUARIO

August 16, 2018, 10:35 am
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buenas tardes, quisiera saber como puedo acceder a un nombre de usuario que hace el login por Active Directory? en el AD ya lo corregi pero no lo veo reflejado en el sistema y cuando intento ingresar a modificarlo desde el directorio de usuario no me deja:

imageimage
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How can I set status ticket "Paused"?

September 5, 2018, 12:17 am
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Hello,
Sometimes I need set status like as "pause" on ticket (stop the time count for tickets result). For example: It is necessary for my tickets, whitch need  wait on result of  externals persones (companies). So, I set new status on Lists -> Ticket Statuses : Paused (status:Archived ?), but it does not show on the set of ticket status. Where is the issue?
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How to check OSTICKET Port?

September 5, 2018, 1:35 am
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I have fixed ip in my company , i want to open port to my OSticket server in Synology-NAS. I want to check what is the PORT I want to point.

Example at outside , I can use xxx.xxx.xxx.xxx:xx to access my osticket system..

I dunno how to check the port for my osticket.system.  I want to set port forwarding in my firewall. Please advise.
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Several attempts to login.

August 20, 2018, 5:49 am
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I have a problem that when I try to login to the user page, I need to login several times. I usually need to try four times until the login is done. This occurs with all users. 
Video that shows the problem: https://youtu.be/9DLCnlXK3kE 

Note: I am using version 1.11-rc1 but this problem also occurred in version 1.10.1.

System info
image
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