Hi
I have OSTicket installed (1.9.12), and in my ambient have many departments.
One of theses departments - let's call it sucess -, have acess to tickets from another department - lets call it suport.
When i open the default view (http://localhost/ticket/scp/tickets.php), i always have both tickets showned, from sucess and from suport.
I like to have only the tickets from sucess viewned in default view, but i don't want to loose the ability of editing the tickets from suport.
I have tried many diferente configurations betwen groups with no sucess.
My try who put me more close to a solution i want is, alter the query from tickets.inc.php, and put a filter for show only tickets from sector of the staff, but in this case i loose the ability to edit the tickets from suport.
I apreciate any advices give