I am using the default template set. In the Ticket End-User Email Templates there are two templates for new tickets. The default template is New Ticket Auto-response which is the auto response end-users are receiving now. I would like to use the other template named New Ticket Auto-reply but the instructions are unclear:
"Canned Auto-reply sent to user on new ticket, based on filter matches. Overwrites "normal" auto-response."
What type of filter needs to be created for the auto-reply to overwrite the auto-response?
What type of filter needs to be created for the auto-reply to overwrite the auto-response?