Hi,
I'm in osTicket v1.10
I have create custom form and I want to custom ticket view.
I want to add a custom field from ost_form_entry_values.
I have my sql request :
SELECT ticket.ticket_id, ticket.number, SUBSTRING_INDEX(SUBSTRING(SUBSTRING_INDEX(fentry_val.value, ':', -1),2),'"',1) as Client
FROM ost_ticket ticket
LEFT JOIN ost_ticket__cdata cdata ON (cdata.ticket_id = ticket.ticket_id)
LEFT JOIN ost_form_entry fentry ON (fentry.object_id = cdata.ticket_id)
LEFT JOIN ost_form_entry_values fentry_val ON (fentry_val.entry_id = fentry.id) AND (fentry_val.field_id = 36 OR fentry_val.field_id = 39 OR fentry_val.field_id = 45)
LEFT JOIN ost_ticket_priority pri ON (pri.priority_id = cdata.priority)
WHERE fentry_val.value IS NOT NULL
I read a lor of topic (http://osticket.com/forum/discussion/75457/a-better-ticket-list/p7 - http://www.andrewbennett.com.au/2014/12/osticket-1-9-4-easy-custom-column-in-ticket-view/ - https://gist.github.com/a-bennett/6febddc9e328151dc99a/revisions) from previous versions but I do not find any resemblance to the new version.
Can you help me ?
Sorry for my english.
I'm in osTicket v1.10
I have create custom form and I want to custom ticket view.
I want to add a custom field from ost_form_entry_values.
I have my sql request :
SELECT ticket.ticket_id, ticket.number, SUBSTRING_INDEX(SUBSTRING(SUBSTRING_INDEX(fentry_val.value, ':', -1),2),'"',1) as Client
FROM ost_ticket ticket
LEFT JOIN ost_ticket__cdata cdata ON (cdata.ticket_id = ticket.ticket_id)
LEFT JOIN ost_form_entry fentry ON (fentry.object_id = cdata.ticket_id)
LEFT JOIN ost_form_entry_values fentry_val ON (fentry_val.entry_id = fentry.id) AND (fentry_val.field_id = 36 OR fentry_val.field_id = 39 OR fentry_val.field_id = 45)
LEFT JOIN ost_ticket_priority pri ON (pri.priority_id = cdata.priority)
WHERE fentry_val.value IS NOT NULL
I read a lor of topic (http://osticket.com/forum/discussion/75457/a-better-ticket-list/p7 - http://www.andrewbennett.com.au/2014/12/osticket-1-9-4-easy-custom-column-in-ticket-view/ - https://gist.github.com/a-bennett/6febddc9e328151dc99a/revisions) from previous versions but I do not find any resemblance to the new version.
Can you help me ?
Sorry for my english.